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Full-time
Posted 11d ago
~40 hrs/week
Responsibilities
Oversees the complete resident experience lifecycle from initial prospect interest to ongoing support and application processing. Provides senior-level assistance including escalation handling, mentorship for junior staff, and coordination of maintenance requests.
Requirements
Requires 2-4 years of experience in call centers, leasing, or resident services with proficiency in CRM systems. Candidates must have strong communication skills and be available to work weekends, including Sundays.
Full job description
WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
Built on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.
Customer Care Specialist, Level 4
Position Summary:
The Customer Care Specialist, Level 4 is a senior role within Hillpointe’s centralized contact center and support operations. This position oversees the complete experience lifecycle, from early prospect interest to ongoing resident support.
This role includes all responsibilities performed by Level 3 Customer Care Specialists (prospect call handling, tour scheduling, virtual leasing operations, outbound follow-up, and reputation response) plus added responsibility for:
Light service request intake
General resident customer service calls
Application support and completion guidance
Escalation assistance and mentorship for junior team members
A successful Customer Care Specialist, Level 4 provides empathetic, detail-oriented, and proactive support, ensuring applicants move smoothly through the leasing process and current residents receive fast, accurate assistance
Key Responsibilities:
Core (Level 3 Functions)
Answer inbound prospect calls; qualify leads and schedule property tours.
Conduct guided virtual tours and support virtual leasing office experiences.
Handle outbound follow-up via call, SMS, and email to nurture leads and confirm tours.
Monitor and respond professionally to online reviews and customer feedback.
Update CRM/property management systems with clear call notes and lead status.
Collaborate with property and leasing teams to support occupancy goals.
Additional Level 4 Responsibilities:
Resident & Customer Support
Handle general resident inquiries including billing, lease questions, account clarification, and community information.
Receive and coordinate light maintenance/service requests and route to onsite teams for resolution.
De-escalate customer concerns with professionalism and empathy.
Application Completion & Processing
Serve as the applicant’s primary point of contact once the application begins.
Explain needed documents, next steps, screening requirements, and expected timelines.
Identify incomplete or missing materials and follow up promptly.
Verify application information for accuracy and completeness before review.
Work closely with property and screening teams to move applications through final approval.
Quality, Mentorship & Escalation
Provide support to Level 1 and Level 2 teammates when issues require advanced knowledge.
Assist leadership with identifying workflow gaps and recommending process improvements.
Maintain high accuracy, professionalism, and ownership of each case.
Qualifications & Skills:
Required
2-4 years of experience in a call center, leasing, resident services, or customer service.
Strong communication skills (verbal, written, and digital messaging).
High attention to detail; strong organizational and follow-through skills.
Ability to manage multiple conversations and tasks simultaneously.
Emotional intelligence and confidence in handling escalations or sensitive issues.
Proficiency with property management or CRM systems (Entrata, Funnel, etc.).
Weekend availability, including Sunday
Preferred
Multifamily leasing or resident services experience.
Experience conducting guided virtual tours.
Familiarity with maintenance request workflows.
Success Metrics
Performance will be measured based on:
Application completion & turnaround rate.
Lead-to-tour and tour-to-lease conversion performance.
Resident satisfaction and first-contact resolution rate.
Accuracy and completeness of applicant documentation.
Quality and timeliness of follow-up communications.
Professionalism and tone in review responses and customer interactions.
Working Environment
Weekend requirement
High call/message volume; fast-paced, team-oriented environment.
Regular collaboration with leasing, operations, and maintenance teams.
Hillpointe is a fully integrated real estate development and investment management firm.
Industry
Real Estate
Company size
501-1,000 employees
Founded
2018
Headquarters
Winter Park, Florida
LinkedIn followers
22,571
Total funding
$1.2B
Hillpointe is a fully integrated real estate development and investment management firm focused on workforce housing across the Sun Belt. Built on its principals’ long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, building materials procurement, asset management and capital markets. Hillpointe’s principals make significant and meaningful cash investments in each project.
Offices: 631 W Morse Blvd, Winter Park, Florida 32789, US · 8830 Macon Hwy, Building 300, Athens, Georgia 30606, US
Real EstateReal Estate InvestmentCapital ManagementInvestment StrategyMultifamily HousingSingle Family HousingApartmentsand Workforce HousingLeasingReal Estate
Based on 1857 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Florida right now?
There are currently 18,479 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Florida?
Yes — 2137 of the 18479 open administrative positions offer remote or hybrid work (822 remote, 1315 hybrid).
How do I apply for Administrative jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.