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Full-time
high school
Health insurance, Dental insurance, Vision insurance, Group life insurance, Paid time off, Holiday pay
Posted 6d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Service Coordinator manages the post-installation service cycle by handling inbound customer inquiries and resolving issues remotely. They are responsible for scheduling technician appointments, coordinating material orders, and maintaining accurate records in company systems.
Requirements
Candidates must possess a high school diploma or equivalent and have prior experience in customer service or office administration. Strong written and verbal communication skills, the ability to multi-task, and a customer-centric mindset are required for this role.
Full job description
Job DetailsLevel: ExperiencedJob Location: Bradenton - Palmetto, FL 34221Position Type: Full TimeJob Shift: DayJob Category: Admin - ClericalStorm Smart is one of the largest manufacturers of storm protection products in the Americas. Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best. Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
We also offer the following
Competitive Pay
Health, Dental and Vision
Company-paid Group Life Insurance
Paid Time Off
Holiday Pay
Generous 401(k) plan that includes a 4% employer match. Tuition reimbursement
Company-paid Short Term Disability Plan
Critical illness, Hospital Indemnity, and Accident plans
Volunteer Time Off
Parental Leave
At Storm Smart, our success depends on people, productivity, and procedures.
The Service Coordinator is the first point of contact for Storm Smart customers with post-installation service needs. This role owns the service cycle — from answering inbound calls and resolving issues by phone where possible, to scheduling appointments, coordinating material orders (via internal team), and confirming appointments with customers. The ideal candidate is organized, calm under pressure, and genuinely committed to delivering the service experience Storm Smart's reputation was built on.
Key Responsibilities & Duties
Receive inbound contacts from customers via various channels and manage according to company procedures. Answer inbound customer service calls promptly and professionally, gathering accurate information about the nature of the issue Triage service requests by phone, resolving straightforward issues remotely when possible to avoid unnecessary dispatches Schedule service appointments based on technician availability, customer location, and issue priority Submit tasks and material requests in advance of scheduled appointments to ensure technicians arrive prepared Place confirmation calls to customers prior to their appointments, verifying scheduling details and setting clear expectations Maintain accurate records of all calls, service interactions, appointments, and follow-up actions in company systems Result/Disposition all handled calls in the company’s communication platform Communicate appointment status, delays, or changes to customers and the service team in a timely manner Escalate complex or unresolved issues as appropriate Meet personal/team qualitative and quantitative targets.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
QualificationsRequired Skills/ Abilities
Must have excellent written and verbal communication skills. Able to analyze and solve problems as they arise. Must posses a customer-centric mindset. Must be able to multi-task and to prioritize. Must be able to manage stressful situations and escalated customers. Must be organized. Must be able to wear a headset.
Education/Experience/Licenses/Certifications
High school diploma or equivalent Prior experience in customer service or office administration
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is in an office setting with the noise level of quiet to moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
Related keywords
Service CoordinatorCustomer ServiceSchedulingAdministrationStorm ProtectionManufacturingInbound CallsAppointment CoordinationData ManagementConflict ResolutionOffice EnvironmentClericalCustomer Experience
Since 1996, Storm Smart has been Florida’s most trusted name in hurricane protection. We innovate, engineer, design, and manufacture all of our products locally in Florida—backed by nearly three decades of experience, local expertise, and a commitment to excellence at every step.
With 450+ full-time team members and over 1,000 HOA partnerships, our scale is complimented by a deep commitment to personalized care. Our in-house teams provide local, expert service backed by comprehensive warranties and industry-leading reviews - including an A+ BBB rating and a 4.6-star average on Google.
In 2025, Storm Smart was again named one of Gulfshore Business’s Best Places to Work, reflecting our belief that protecting what matters most starts with each other. We support our employees through training, growth opportunities, and real care—including storm recovery assistance when and where it’s needed most.
We don’t just sell protection—we give back. Through our Storm Smart Cares initiatives, we pack food for local kids, volunteer after hurricanes, and support our neighbors when they need it most. We’re more than a hurricane protection company—we’re a mission-driven community of innovators, builders, and protectors.
Be smarter than the storm. Be Storm Smart.
Offices: 6182 Idlewild, Fort Myers, FL 33966, US · 2351 Crystal Dr, Suite 101, Fort Myers, Florida 33907, US · 2400 Vanderbilt Beach Rd, Suite 102, Naples, Florida 34109, US · 1939 7th Ave N, Suite 1, Lake Worth, Florida 33461, US · 4949 Plantation Blvd, North Port, Florida 34289, US
Based on 1835 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$89k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Florida right now?
There are currently 17,431 open administrative positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Florida?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, University of Miami Health System-Uhealth, UF Health, University of Miami Health System, Orlando Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Florida?
Yes — 2029 of the 17431 open administrative positions offer remote or hybrid work (759 remote, 1270 hybrid).
How do I apply for Administrative jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.