Fort Myers, Florida, United States · On-site
Job DetailsJob Location: Chicos - Fort Myers, FL 33966Position Type: Full TimeJob Shift: DayJob Category: Admin - Clerical Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We …
Skills: Customer Service, Written Communication, Verbal Communication, Problem Solving, Multi-tasking
Fort Myers, Florida, United States · On-site
Job DetailsJob Location: Chicos - Fort Myers, FL 33966Position Type: Full TimeJob Shift: DayJob Category: Admin - Clerical Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We …
Skills: Customer Service, Written Communication, Verbal Communication, Problem Solving, Multi-tasking
Lake Worth, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Shift: DayJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the Am…
Skills: Mechanical Aptitude, Troubleshooting, Customer Service, Hand and Power Tools, Hurricane Shutter Repair
Lake Worth, Florida, United States · On-site
$70k–$100k/yr
Job DetailsLevel: ExperiencedJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Shift: DayJob Category: SalesStorm Smart is one of the largest manufacturers of storm protection products in the Ame…
Skills: Direct Sales, Consultative Selling, Lead Generation, Price Calculation, Sales Presentations
Lake Worth, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the America’s.…
Skills: Hurricane Shutter Installation, Mechanical Troubleshooting, Customer Service, Power Tool Operation, Blueprint Reading
Lake Worth, Florida, United States · On-site
$70k–$100k/yr
Job DetailsLevel: ExperiencedJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Shift: DayJob Category: SalesStorm Smart is one of the largest manufacturers of storm protection products in the Ame…
Skills: Direct Sales, Consultative Selling, Lead Generation, Sales Presentations, Negotiation
Lake Worth, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Shift: DayJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the Am…
Skills: Mechanical Aptitude, Troubleshooting, Customer Service, Hand and Power Tools, Safety Compliance
Lake Worth, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Shift: DayJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the Am…
Skills: Hurricane Shutter Installation, Carpentry, Blueprint Reading, Measuring Tape Proficiency, Customer Service
Lake Worth, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the America’s.…
Skills: Hurricane Shutter Installation, Mechanical Troubleshooting, Customer Service, Power Tool Operation, Blueprint Reading
Naples, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Naples - Naples, FL 34109Position Type: Full TimeJob Shift: DayJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the Americas. …
Skills: Electrical Wiring, Troubleshooting, NEC Compliance, Reading Electrical Schematics, Hand and Power Tool Proficiency
North Port, Florida, United States · On-site
Job DetailsJob Location: North Port - North Port, FL 34289Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments, including being recogn…
Skills: Electrical Wiring, Hand and Power Tools, Troubleshooting, OSHA Guidelines, Mechanical Aptitude
Lake Worth, Florida, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Category: Skilled Labor - TradesStorm Smart is one of the largest manufacturers of storm protection products in the …
Skills: Electrical Installation, Troubleshooting, NEC Compliance, Reading Electrical Schematics, Low-voltage Systems
Naples, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Naples - Naples, FL 34109Position Type: Full TimeJob Shift: DayJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the Americas. …
Skills: Electrical Wiring, Troubleshooting, NEC Compliance, Reading Electrical Schematics, Hand and Power Tools
Lake Worth, Florida, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Category: Skilled Labor - TradesStorm Smart is one of the largest manufacturers of storm protection products in the …
Skills: Electrical Installation, Troubleshooting, NEC Compliance, Reading Electrical Schematics, Low-voltage Systems
North Port, Florida, United States · On-site
Job DetailsJob Location: North Port - North Port, FL 34289Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments, including being recogn…
Skills: Electrical Wiring, Hand Tools, Power Tools, Troubleshooting, Electrical Safety Standards
Naples, Florida, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Naples - Naples, FL 34109Position Type: Full TimeJob Shift: DayJob Category: Skilled Labor - Trades Storm Smart is one of the largest manufacturers of storm protection products …
Skills: Electrical Installation, Troubleshooting, NEC Compliance, Reading Electrical Schematics, Low-voltage Systems
Naples, Florida, United States · On-site
Job DetailsLevel: ExperiencedJob Location: Naples - Naples, FL 34109Position Type: Full TimeJob Shift: DayJob Category: Skilled Labor - Trades Storm Smart is one of the largest manufacturers of storm protection products …
Skills: Electrical Installation, Troubleshooting, NEC Compliance, Reading Electrical Schematics, Low-voltage Systems
Lake Worth, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Lake Worth - Lake Worth, FL 33461Position Type: Full TimeJob Shift: DayJob Category: ConstructionStorm Smart is one of the largest manufacturers of storm protection products in the Am…
Skills: Hurricane Shutter Installation, Carpentry, Blueprint Reading, Measuring Tape Proficiency, Customer Service
North Port, Florida, United States · On-site
Job DetailsJob Location: North Port - North Port, FL 34289Position Type: Full TimeJob Shift: DayJob Category: Customer ServiceStorm Smart is one of the largest manufacturers of storm protection products in the Americas. …
Skills: Customer Service, Communication Skills, Problem Solving, Multi-tasking, Prioritization
North Port, Florida, United States · On-site
Job DetailsJob Location: North Port - North Port, FL 34289Position Type: Full TimeJob Shift: DayJob Category: Customer ServiceStorm Smart is one of the largest manufacturers of storm protection products in the Americas. …
Skills: Customer Service, Communication Skills, Problem Solving, Multi-tasking, Prioritization
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The Customer Care Coordinator manages customer interactions across various channels to ensure timely resolution of inquiries and high satisfaction. Key duties include scheduling appointments, processing orders, and coordinating the customer journey from initial contact to post-sale follow-up.
Candidates must have a high school diploma and prior experience in customer service or office administration. Essential requirements include excellent communication skills, the ability to handle stressful situations, and proficiency in CRM systems.
Job DetailsJob Location: Chicos - Fort Myers, FL 33966Position Type: Full TimeJob Shift: DayJob Category: Admin - Clerical
Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have an extensive list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately held corporations in North America.
Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best.
Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.
Generous 401(k) plan that includes a 4% employer match.
Tuition reimbursement
Critical illness, Hospital Indemnity, and Accident plans
At Storm Smart, our success depends on people, productivity, and procedures.
The Customer Care Coordinator at Storm Smart plays a pivotal role in delivering exceptional service and support to customers. This position involves managing customer interactions across various channels, ensuring timely and accurate responses to inquiries, and resolving issues to achieve high customer satisfaction. The coordinator oversees the customer journey from initial contact to post-sale follow-up, focusing on building trust and loyalty. Responsibilities may include scheduling appointments, coordinating service requests, processing orders, maintaining accurate customer records, and collaborating with internal teams to meet customer needs.
The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills. Proficiency in customer relationship management (CRM) systems, a positive attitude, and a commitment to providing a seamless customer experience are essential. Experience in a service or construction-related industry is a plus.
Receive inbound contacts from customers via various channels and manage according to company procedures.
Make outbound calls as needed to assist with customer inquiries.
Follow communication scripts when managing different topics.
Utilize all resources efficiently to ensure customer inquiries are resolved within the required period.
Ensure data quality for all customer correspondence documentation.
Assist in the training and development of new employees.
Meet personal/team qualitative and quantitative targets.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Must have excellent written and verbal communication skills.
Able to analyze and solve problems as they arise.
Must have excellent customer service skills.
Must be able to multi-task and to prioritize.
Must be able to manage stressful situations.
Must be organized.
Must be able to wear a headset.
High school diploma or equivalent
Prior experience in customer service or office administration
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is in an office setting with the noise level of quiet to moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
Florida’s Leader in Hurricane Protection
Since 1996, Storm Smart has been Florida’s most trusted name in hurricane protection. We innovate, engineer, design, and manufacture all of our products locally in Florida—backed by nearly three decades of experience, local expertise, and a commitment to excellence at every step. With 450+ full-time team members and over 1,000 HOA partnerships, our scale is complimented by a deep commitment to personalized care. Our in-house teams provide local, expert service backed by comprehensive warranties and industry-leading reviews - including an A+ BBB rating and a 4.6-star average on Google. In 2025, Storm Smart was again named one of Gulfshore Business’s Best Places to Work, reflecting our belief that protecting what matters most starts with each other. We support our employees through training, growth opportunities, and real care—including storm recovery assistance when and where it’s needed most. We don’t just sell protection—we give back. Through our Storm Smart Cares initiatives, we pack food for local kids, volunteer after hurricanes, and support our neighbors when they need it most. We’re more than a hurricane protection company—we’re a mission-driven community of innovators, builders, and protectors. Be smarter than the storm. Be Storm Smart.
Offices: 6182 Idlewild, Fort Myers, FL 33966, US · 2351 Crystal Dr, Suite 101, Fort Myers, Florida 33907, US · 2400 Vanderbilt Beach Rd, Suite 102, Naples, Florida 34109, US · 1939 7th Ave N, Suite 1, Lake Worth, Florida 33461, US · 4949 Plantation Blvd, North Port, Florida 34289, US
Florida’s Leader in Hurricane Protection
Since 1996, Storm Smart has been Florida’s most trusted name in hurricane protection. We innovate, engineer, design, and manufacture all of our products locally in Florida—backed by nearly three decades of experience, local expertise, and a commitment to excellence at every step. With 450+ full-time team members and over 1,000 HOA partnerships, our scale is complimented by a deep commitment to personalized care. Our in-house teams provide local, expert service backed by comprehensive warranties and industry-leading reviews - including an A+ BBB rating and a 4.6-star average on Google. In 2025, Storm Smart was again named one of Gulfshore Business’s Best Places to Work, reflecting our belief that protecting what matters most starts with each other. We support our employees through training, growth opportunities, and real care—including storm recovery assistance when and where it’s needed most. We don’t just sell protection—we give back. Through our Storm Smart Cares initiatives, we pack food for local kids, volunteer after hurricanes, and support our neighbors when they need it most. We’re more than a hurricane protection company—we’re a mission-driven community of innovators, builders, and protectors. Be smarter than the storm. Be Storm Smart.
Offices: 6182 Idlewild, Fort Myers, FL 33966, US · 2351 Crystal Dr, Suite 101, Fort Myers, Florida 33907, US · 2400 Vanderbilt Beach Rd, Suite 102, Naples, Florida 34109, US · 1939 7th Ave N, Suite 1, Lake Worth, Florida 33461, US · 4949 Plantation Blvd, North Port, Florida 34289, US
