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Requisition No: 880801 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64953138

Position Number: 64953138 

Salary:  Hourly rate $16.00 

Posting Closing Date: 08/06/2026 

OPS SENIOR CLERK

Open Competitive

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.  

Your Specific Responsibilities:

The incumbent performs varied and diverse duties requiring basic knowledge of office management systems and procedures under the supervision of the Operations Management and Consultant I. Clerical duties may be assigned in accordance with office procedures and include a combination of scheduling appointments, answering telephones, bookkeeping, typing or computer processing, office machine operation, filing and/or determining program eligibility.   Has good rapport with staff and clients, positive attitude, is flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints/confrontations with staff and clients.  Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers.  Adheres to established Health Department policies and procedures. 

Clerical Duties

• Promptly answers incoming phone calls for busy Specialty Care Clinic and directs calls for appropriate action, including triages for nurses.
• Schedules, cancels and reschedule appointments. Interviewing clients by phone or in person to determine types of services needed and makes appropriate appointments.
• Call clients to remind them of appointments and confirm appointments as assigned.
• Registers clients, completes necessary forms, ensuring accurate and up-to-date data for demographic, insurance and financial information is entered and scanned into HMS.
• Interviews patients to obtain pertinent health information.  Accurately documents information and verifies patients personal information at all times during the registration process.
• Assist with verification of insurance eligibility and call for authorization, the day prior to clinic.
• Distributes incoming mail.

Medical Records (Paper and Electronic)

• Pulls client records the day prior to scheduled clinic appointment.  Promptly checks client records back in at the end of the day.
• Reviews health record for completeness to ensure all required forms are included, labels are printed and Superbills are filled our properly, prior to client being seen by health care provider.
• Files client records in an orderly and complete fashion and the end of the day.
• Health Records and other client data are maintained in a secure environment as dictated by the information security policy. Ensure all secure areas are locked at the end of the day.
• Process all release of information forms received in patient care clinic via mail, fax or in person.
• Scans incoming medical records, eligibility records and release of information forms into HMS and adds documentation into HMS as needed.

Miscellaneous

• Perform other duties as requested by supervisor or other management staff as needed.
• As a state employee, in a County Health Department, incumbent will participate in disaster preparedness and/or recovery activities.
• Performs other related duties as required, including performance of additional interpreter duties, consistent with skill level, and as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities, including utilization of equipment, required for the position:
• Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder. 
• Ability to use Microsoft Office products (Outlook, Excel, Word, Access, PowerPoint).
• Knowledge of general office procedures and practices. 
• Knowledge of correct grammar usage.  Knowledge of basic arithmetic. 
• Ability to prepare reports and correspondence.
• Ability to plan, organize and coordinate work activities. 
• Ability to develop and implement office procedures. 
• Ability to follow instructions. 
• Ability to review data for accuracy and completeness. 
• Ability to perform basic arithmetical calculations. 
• Ability to communicate effectively. 
• Ability to establish and maintain effective working relationships with others. 
• Ability to obtain information from FMMIS (Florida Medicaid Management Information System)

Qualifications:

Minimum- 

• Basic computer skills; typing, word programs 
• Valid Drivers License

Preferred-

• Worked with confidential records in the medical field 
• Customer service/front office experience 
• Experience working with electronic medical records 

Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Confidentiality: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Bartow, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.