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Cerebral Palsy Inc
Program Support Aide-ADS
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$14/hr–$16/hr
Entry level
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Pleasant Prairie, Wisconsin, United States · On-site
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Pleasant Prairie, Wisconsin, United States · On-site
Mid level
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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Experience Representative serves as a frontline ambassador, delivering personalized banking services and managing daily financial transactions. They are responsible for maintaining operational accuracy, supporting customer relationships, and ensuring compliance with bank policies and security standards.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong customer service and cash-handling skills. Previous experience in banking or financial services is preferred, along with proficiency in math and computer data entry.
Full job description
Description
Join our dynamic Retail Banking team as a Customer Experience Representative, where you will serve as the frontline ambassador dedicated to delivering an exceptional, seamless, and personalized banking experience. This role offers an exciting opportunity to engage with customers across multiple channels, ensuring their financial needs are met with professionalism, accuracy, and a friendly approach.
Essential Responsibilities
Customer Experience & Service
Warmly greet customers every time—using their name, eye contact, and a friendly, confident tone.
Deliver prompt, accurate service across all transactions (deposits, withdrawals, check cashing, transfers, loan payments, etc.).
Actively listen to customer needs and recommend products/services that genuinely improve their banking experience.
Educate customers on digital banking tools, account features, and financial wellness offerings.
Take ownership of customer concerns, ensuring issues are resolved promptly and communicated clearly.
Account Support & Relationship Building
Maintain updated customer information with accuracy and attention to detail.
Track product referrals and customer interactions to support growth and service goals.
Partner with internal teams to ensure customers are seamlessly connected to the right resources (e.g., Loan Officers, Financial Services).
Operational Excellence
Follow all bank policies, procedures, and security guidelines with consistency.
Balance cash and reconcile transactions daily with a high degree of accuracy.
Identify discrepancies, resolve errors, and escalate as needed.
Maintain working knowledge of all retail banking products, services, and compliance requirements.
Participate in opening/closing procedures and ensure branch safety standards are upheld.
Compliance & Risk Management
Uphold confidentiality standards and always safeguard customer information.
Complete all required compliance and regulatory training on schedule.
Ensure all customer identification procedures (including CIP) are followed without exception.
Team Engagement
Demonstrate a positive, team-oriented attitude and support colleagues as needed.
Contribute to a culture of continuous improvement and customer-first thinking.
Represent the Bank’s Core Values in daily interactionswith customers and coworkers.
Support other branch locations as needed.
The job duties listed are in no way all encompassing.Other duties, responsibilities and qualifications may be required and/or assigned as necessary.This position requires regulatory compliance.
Requirements
High school diploma or equivalent.
Strong customer service skills with a positive, professional presence.
Previous banking or financial services experience preferred.
Cash-handling and teller experience strongly preferred.
Solid math, computer, and data-entry accuracy.
Ability to prioritize, multitask, and adapt to varying customer needs.
Ability to stand for extended periods and handle detailed work.
Willingness to work a flexible schedule and travel to other branches when necessary.
FVSBank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
Banking. Made Personal. A local, community bank offering banking solutions for your business and personal needs.
Industry
Financial Services
Company size
51-200 employees
Founded
1934
Headquarters
Fond du Lac, WI
LinkedIn followers
546
Fox Valley Savings Bank is a local financial partner to Northeastern Wisconsin, serving Fond du Lac, Oshkosh, Waupun and surrounding communities.
FVSBank began business in Fond du Lac, Wisconsin in 1934 and subsequently expanded to serve the Oshkosh and Waupun areas. Our goal was to provide a safe place for people to deposit their money, and a trusted source for loans. Today, our financial strength allows us to provide the same services as the big box banks – locally – to individuals, families and small- to medium-size businesses.
What Fox Valley Savings Bank can offer you?
We understand that you have a long list of choices for your financial partner. And if you're looking for a financial partner that you’d enjoy spending time with on a personal level, we doubt you’ll find a better fit. One of the things that makes banking personal is that our business is made up of people and local businesses just like you!
Offices: 51 E 1st St;, Fond du Lac, WI 54935, US · 1700 W 20th Ave, Oshkosh, WI 54901, US · 101 S. Madison, Waupun, WI 53963, US
Personal Financial ServicesLocal Business BankingCompetitive Mortgage Ratesand Low Closing CostsBankingFinancial Services
Based on 433 listings with disclosed salaries, most administrative jobs in Wisconsin pay between $50k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Wisconsin right now?
There are currently 4,895 open administrative positions in Wisconsin listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Wisconsin?
Companies currently hiring include American Addiction Centers, Universities of Wisconsin, Froedtert Health, Ascension, Marcus Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Wisconsin?
Yes — 611 of the 4895 open administrative positions offer remote or hybrid work (162 remote, 449 hybrid).
How do I apply for Administrative jobs in Wisconsin?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.