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$89k–$161k/yr
Full-time
bachelor degree, postgraduate degree
Competitive Salary, Paid Time Off, Free Parking, MTA Bus Pass Subsidy, Onsite Fitness And Wellness Center, Pre-paid Tuition
Posted 37d ago
~40 hrs/week
Responsibilities
Responsible for designing and deploying evidence-based methodologies to foster a culture of continuous improvement across the health system. This role manages large-scale strategic improvement projects and develops organizational training for performance improvement competencies.
Requirements
Requires a bachelor's degree in Healthcare Administration or Business and a Lean Six Sigma Black Belt certification. Candidates must have at least five years of process improvement experience within a healthcare setting.
Full job description
Under the direction of the Director of Performance Improvement & Innovation, the Performance Improvement and Innovation Organizational Specialist is responsible for designing, deploying and integrating evidence-based methodologies, tools and approaches to enable an organizational learning culture of continuous improvement. Will develop and implement and evaluate Performance Improvement & Innovation system training & learning opportunities across the health system. This role will support a portfolio of large-scale, organization-wide Strategic Improvement Projects, as well as more targeted/focused interventions.
Education:
Bachelor’s degree in Healthcare Administration, Business, or other related field required
Preferred: Master’s degree in healthcare administration, Business
Licensures/Certifications:
Required: bachelor’s degree in healthcare administration, Business, or other related field required
Lean Six Sigma Black Belt
Experience:
Minimum of five (5) years of Process Improvement and Performance Improvement in a healthcare setting with business and operations experience
Management of multifaceted quality and performance improvement projects
Skills:
High level of organizational skills to envision and initiate projects tied to the organization’s strategic plan and the ability to interact and lead at all levels of the organization
Advanced interpersonal skills to manage, direct, and coordinate the activities of multiple departments to positively communicate and work with professionals at all levels of the organization
Analyzes and improves business processes to deliver sustainable, quantifiable gains in quality, efficiency, and cost.
Advanced analytical skills to use data to drive decision making to identify opportunities, set priorities, measure outcomes tied to financial impact
Skilled in effectively leading teams by engaging stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals
Designing new and innovative solutions for complex and varying healthcare problems and situations while approaching issues/problems with focus on strategic alignment
Experience with change management and project management principles
Leadership style and characteristics necessary to effectively perform in this role include: systems-thinking; innovation mindset; collaborator; ability to work with and lead effective teams; excellent communication; humility; trust across multiple disciplines; passionate about continuous improvement and providing high quality value added customer service: deep empathy for end users
Knowledge of Lean Management Systems, Baldrige Criteria, Model for Improvement, Value Stream approach, Design Thinking, Kaizen events, and Human Factors
Experience with Premier, Strata, Microsoft Office, advanced Excel required, and Epic are essential to succeed in this role
Principal Duties and Responsibilities:
Design, implementation, and evaluation critical strategic projects as assigned to support organizational improvement, to achieve identified strategic objectives.
Communication: collaborates with leaders across the organization, fostering a culture of accountability, continuous improvement and innovative thinking for achieving plans and performance targets. Provides direction and counsel to identify and resolve the most complex issues and problems impacting initiatives and operations.
Developing: Utilizes adult learning principles, to design and implement organizational training in efforts to mature organization’s development using the Performance Improvement & Innovation system as a core improvement competency. Coaching and mentoring across the organization on Lean principles and data visualization.
Planning: Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals; breaks down work into process steps. Develops schedules, tasks and assignments; anticipates and adjusts for problems and roadblocks. Measures performance against goals and evaluates results.
Organizing: Orchestrates multiple activities at once; utilizing resources effectively and efficiently. Arranges information in useful/usable manner. Maintains current, retrospective, and prospective data base of artifacts of PI/I activities.
Informing: Organizes information through utilizing knowledge sharing system to provide to varying levels of the organization.
Leads and facilitates sharing of best practices and lessons learned from PI/I team initiatives.
Drive for Results: Motivates one’s self and others to achieve results. Establishes measures to monitor for success and controls
to keep standard work processes in place.
Analyzing: Utilizes data to monitor improvement, ensure targets are met and new opportunities are identified. Consults/
educates Clinical leaders, Physicians and Executive staff on how to meaningfully interpret data. Assists with completion of an
inventory that ties improvement results to meaningful financial impact.
Priority Setting: Assists in setting organizations priorities by driving Key Performance Initiatives. Delineates critical impact
task verses arbitrary items. Delegates tasks to help accomplish a goal; eliminate roadblocks; create focus.
Integrating: Focuses ahead for integration of critical systems, people, workflow, and processes. Anticipates needs and respects insights from others during all phases of work.
Performs all other duties as assigned
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look, and speak. I will take ownership to solve problems.
Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Demonstrates honesty, integrity, and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and managing time efficiently
Pay Range
$89,456.67 - $161,022.00
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Related keywords
Lean Six Sigma Black BeltHealthcare AdministrationBaldrige CriteriaModel For ImprovementValue Stream MappingDesign ThinkingKaizenHuman FactorsPremierStrataMicrosoft OfficeAdvanced ExcelEpicPerformance ImprovementInnovationStrategic Improvement Projects
GBMC HealthCare, Inc. is a private, not-for-profit corporation that owns and operates Greater Baltimore Medical Center (GBMC), a regional community hospital in Towson, Maryland, two miles north of Baltimore City. GBMC HealthCare is comprised of GBMC, GBMC Health Partners, Greater Baltimore Health Alliance, the GBMC Foundation and Gilchrist. GBMC Health Partners is a collective of more than 300 primary care providers, specialists, advanced practice clinicians, and hundreds of support staff, all working together to care for our community. The GBMC Foundation coordinates fundraising for the healthcare network. Gilchrist is Maryland’s leading nonprofit provider of serious illness and end-of-life care.
The Mission of GBMC is to provide medical care and service of the highest quality to each patient and to educate the next generation of clinicians, leading to health, healing and hope for the community.
As our national healthcare system evolves, for GBMC to maintain its status as a provider of the highest quality medical care to our community, we must transform our philosophy and organizational structure, and develop a model system for delivering patient-centered care. We define patient-centered care as care that manages the patient's health effectively and efficiently while respecting the perspective and experience of the patient and the patient's family.
To every patient, every time, we will provide the care that we would want for our own loved ones!
Offices: 6701 North Charles Street, Baltimore, Maryland 21204, US · 6565 N Charles St, Towson, Maryland 21204, US · 6535 N Charles St, Towson, Maryland 21204, US · 6569 N Charles St, Towson, Maryland 21204, US · 6545 N Charles St, Towson, Maryland 21204, US
Labor and DeliveryOncologySurgeryPrimary CareGeneticsGeriatricsPediatrics\Weight LossAudiologyBreast Care
Based on 1406 listings with disclosed salaries, most administrative jobs in Maryland pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Maryland right now?
There are currently 4,168 open administrative positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Maryland?
Companies currently hiring include John Hopkins University, University of Maryland Medical System, Mercy Medical Center, Baltimore, MD, University System of Maryland, PM Pediatric Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Maryland?
Yes — 814 of the 4168 open administrative positions offer remote or hybrid work (185 remote, 629 hybrid).
How do I apply for Administrative jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.