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Full-time
professional certificate
Competitive Pay, Discounted Meals, Tuition Reimbursement, Benefits, Paid Time Off, Opportunity For Advancement
Posted just now
~40 hrs/week
Responsibilities
The server is responsible for creating positive dining experiences by accurately taking food and beverage orders and delivering them timely. They must collaborate with kitchen staff and management to ensure guest satisfaction and maintain a welcoming atmosphere.
Requirements
Candidates must be at least 18 years old with a preference for 1-2 years of experience and ABC Certification in Delaware. Ability to lift 20-50 pounds and availability for evenings and weekends are required.
Full job description
Description
We are looking for team members who want to be a part of a growing hospitality group! Made up of 5 award-winning brands (Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation) we offer many opportunities for growth across franchise and independent brands.
Position Overview
Our Server’s primary focus is to create dining experiences worth celebrating which in turn create loyalty. This position is guest-focused, team-focused, and community-connected. This individual should be outgoing, positive, and make guests feel welcome. This role involves taking food and beverage orders accurately, delivering them in a timely manner, and making sure the needs of the guests are met. In this position, the Server should have an eye for detail, be detail oriented, be able to work well under pressure with hosts/hostesses, cooks, bussers, and management and thrive in a fast paced environment. Servers work closely with kitchen staff to ensure timely and accurate service while maintaining a welcoming atmosphere.
Duties and Responsibilities
Essential duties and responsibilities include but are not limited to the following:
In a timely manner, provide a warm welcome to guests upon arrival and engage in conversation.
Be knowledgeable about food and beverage options and present them in an informational, friendly, and enthusiastic manner
Inform guests of specials and/or promotions, answer questions pertaining to the food and beverage menus, and be prepared to make suggestions when asked
Correctly enter orders into Point of Sale system for transmittal to kitchen staff and in proper sequence and appropriate charges
Check guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
Regularly check in with guests to ensure satisfaction and address any issues or additional requests and inform managers as needed
Practice safe food and bag handling and cleanliness at all times
Encourage contactless payment in brands where it is available or collect and accurately process guest payments by handling money, making necessary changes, and processing credit card transactions
Bus tables and ensure table is guest ready for next guest
Perform shift change and/or opening or closing duties
Complete additional duties assigned by supervisor
Skills and Abilities Required
Hospitality Skills: Superior guest service and hospitality skills, engaging guests and customizing their experience
Attention to Detail: Skill in time management and organization
Knowledge: Understands proper sanitation, food safety, and security procedures and basic knowledge of Point of Sale systems
Conflict management skills: Analytical skills, and a high degree of emotional intelligence in order to recognize and solve
Excellent Communication Skills: Ability to interact effectively and connect with guests and team members
Strong Multitasking Ability: Capability to handle multiple tables and tasks efficiently while following a specific service time
Basic Math Skills: Proficiency in handling payments and calculating tips
Guest Service Orientation: Commitment to providing a positive dining experience
Previous Experience: Experience in food service or hospitality is preferred but not required
Working Conditions: Fast-paced restaurant environment, requiring evening and weekend availability. Ability to stand and maintain a high degree of pace and intensity for an extended period of time
Lifting: Must be able to lift between 20 to 50 pounds
Education and Experience Required
Minimum 18 years of age
1-2 years experience preferred, but will train
ABC Certification - DE
Ability to access online scheduling apps
Knowledge of RAS (Responsible Alcohol Service) procedures as defined by both federal and state laws
We offer
Competitive pay
Discounted meals
Tuition Reimbursement
Benefits and PTO (based on meeting hours requirements)
We're an award-winning Delaware-based hospitality group comprised of 18 independent and franchise-owned restaurants.
Industry
Hospitality
Company size
501-1,000 employees
Founded
2004
Headquarters
Newark, Delaware
LinkedIn followers
553
High 5 Hospitality was founded in 2004 when three guys teamed up to introduce the Buffalo Wild Wings® franchise concept to Delaware. Their timing was perfect. In the past 20 years Buffalo Wild Wings® has grown from less than 50 restaurants to more than 1200 locations today. Success has not been without its adversities. Within six weeks of opening the first restaurant, Thom Kreusch, one of the founders, died unexpectedly. It was a huge personal setback for the entrepreneurs.
But success is not measured by how many times you get knocked down; it’s about how many times you get back up. In 2005, owners Bobby Pancake and Steve Wheat were named New Franchise of the Year by the BWW Corporation. In 2009, Bobby Pancake received the Founders Award from Buffalo Wild Wings®, recognizing the individual who best personifies the vision, enthusiasm, work ethic, and humility of the chain’s late founder, Jim Disbrow. In 2011, Bobby Pancake and Steve Wheat were named Restaurateurs of the Year by the Delaware Restaurant Association. Most recently, Bobby and Steve were named Buffalo Wild Wings Franchise of the Year in 2020.
The H5H independent restaurant portfolio began in 2014 when a local watering hole, 16 Mile Taphouse, went up for sale. During the purchase negotiation, the entrepreneurs acquired the rights to the locally famous Stone Balloon® that once stood at the same address. Six months after purchasing the bar, they locked the doors, revamped the interior, and erected a new sign paying homage to Delaware history. The Stone Balloon Ale House was born.
In 2018, H5H’s second independent restaurant, Limestone BBQ and Bourbon®, was open for business, followed shortly by Eggspectation® Christiana in 2019. In 2021, High 5 Hospitality welcomed five Jersey Mike’s to the brand. To date, H5H operates eight Buffalo Wild Wings® in Delaware and Maryland, five Jersey Mike’s in Delaware, two independent brands in Delaware and is a US franchisee of the Eggspectation® Restaurant Concept.
Offices: 505 Stanton Christiana Road, Newark, Delaware 19713, US
Brand MarketingFranchiseHospitalityRestaurantsFast-Moving Consumer GoodsFood DeliveryFood and Beverage
How much do Customer Service & Support jobs in Maryland pay?
Based on 1521 listings with disclosed salaries, most customer service & support jobs in Maryland pay between $46k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Maryland right now?
There are currently 9,740 open customer service & support positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Maryland?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, DICK'S Sporting Goods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Maryland?
Yes — 576 of the 9740 open customer service & support positions offer remote or hybrid work (254 remote, 322 hybrid).
How do I apply for Customer Service & Support jobs in Maryland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Maryland