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Full-time
high school
Posted 2h ago
~40 hrs/week
Responsibilities
The Poker Supervisor leads the poker team to ensure legendary customer service and a positive employee experience. They are responsible for maintaining game integrity, settling disputes, and ensuring compliance with regulatory agency guidelines.
Requirements
Candidates must have a high school diploma or GED and at least 5 years of poker experience, preferably in a supervisory role. Strong interpersonal skills, math proficiency, and the ability to meet physical demands are required.
Full job description
Essential Job Functions including the following but other duties may be assigned:
Leads and supports Poker team in order to create legendary customer service.
Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
Leads the Poker team in a way that creates continuous improvements in the employee experience.
Ensures operational and game integrity.
Settles disputes in a professional and timely manner.
Handles guest and employee concerns quickly and efficiently.
Informs Poker Manager and Surveillance team of irregularities.
Verifies issuance of credit after all necessary signatures are confirmed.
Informs Poker Manager of disputes on game.
Ensures that required facilities and equipment are available and functioning properly.
Guides and instructs assigned personnel in the proper performance of their duties.
Reviews and evaluates personnel.
Initiates fills and credits to a game as necessary.
Records table inventory when the table opens and after it closes.
Other duties as assigned.
Knows and abides by and Maryland Gaming and Lottery Control Agency regulations, internal controls and company policies and procedures.
Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
Qualifications:
High school diploma or GED is required.
Minimum 5 years experience in poker, preferably in a supervisory role
Excellent employee and customer service skills are essential.
Knowledge of casino rules, procedures and regulations as related to Poker.
Must be able to get along with co-workers and work as a team.
Must present a well-groomed appearance.
Well-developed interpersonal skills.
Must enjoy entertaining and communicating with the public.
Excellent math skills and the ability to multi-task.
Must have a professional appearance and be team player.
Physical, Mental and Environmental Demands:
Must be able to work independently.
Must be able to sit, stand or walk for long periods of time.
Must be able to respond calmly and make rational decisions when handling conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises and bright lights.
Must be able to work varied shifts, weekends and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
Related keywords
PokerCasino OperationsGame ProtectionMaryland Gaming and Lottery Control AgencyInternal ControlsCustomer ServicePersonnel ManagementGaming RegulationsTable InventoryCredit IssuanceHospitalityConflict Management
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
Offices: One Caesars Palace Drive, Las Vegas, NV 89109, US
gaminghospitalityand entertainmentFacilities Support ServicesGamingHospitalityRecreationHotelRestaurantsTravel Accommodations
How many Customer Service & Support jobs are open in Baltimore, MD right now?
There are currently 1,163 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Baltimore, MD?
Companies currently hiring include Mercy Medical Center, Baltimore, MD, CVS Health, MileOne Autogroup, Royal Farms, John Hopkins University, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Baltimore, MD?
Yes — 89 of the 1163 open customer service & support positions offer remote or hybrid work (46 remote, 43 hybrid).
How do I apply for Customer Service & Support jobs in Baltimore, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.