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Full-time
Posted 16h ago
~40 hrs/week
Responsibilities
The bellperson is responsible for greeting guests, assisting with luggage, and providing information about hotel services and local attractions. They also operate the hotel shuttle van and ensure guest requests are handled promptly.
Requirements
Candidates must possess a valid driver's license with a clean driving record and demonstrate strong customer service skills. The role requires the ability to work flexible schedules, including nights, weekends, and holidays, and the physical capacity to lift and move luggage.
Full job description
What you will be doing
Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit. Ensure guests feel welcome to the hotel, and provide excellent guest service.
Carry baggage to the guest's room. Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
Safely drive the hotel shuttle van.
Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation. Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
Respond to request for bell services within 2 minutes.
Qualifications
What we are looking for
High work ethic and self-initiative, ability to work in high pressure situations.
May be required to work varying schedules to include nights, weekends, and holidays
Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
Possess a valid state driver's license (or chauffeur's license if required) and safely drive guest vehicles and/or shuttle van. Have proof of safe driving record as indicated by Motor Vehicle Record.
Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Physical Requirements (In-Office Role)
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Remington Hospitality is an industry-leading hotel management company driven by people and powered by performance.
Since 1968, we have operated with a clear philosophy: focus on being the best, not the biggest. Our teams are dedicated to delivering exceptional hospitality, operational excellence, and measurable value for owners, guests, and associates.
We approach every hotel with an owner’s mindset, prioritizing strong rooms margin, house profit, and long term asset value. Through disciplined operations, commercial strategy, and collaborative leadership, our teams consistently drive market share growth and strong financial performance across a diverse portfolio.
As we continue to expand, we are also growing our presence in the Caribbean and Latin America (CALA), bringing our performance-driven approach and operational expertise to key international markets and leisure destinations.
Our leaders empower teams at every level to deliver high touch hospitality experiences while driving meaningful business results.
At Remington Hospitality, we believe great hotels are built by great people and when people perform at their best, so do our hotels.
Driven by People. Powered by Performance.
Offices: 14185 Dallas Parkway, Suite 1150, Dallas, TX 75254, US
Property ManagementProject ManagementAsset Managementand Condominium Hotel ManagementLeisureHospitalityTourism
How many Customer Service & Support jobs are open in Baltimore, MD right now?
There are currently 1,749 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Baltimore, MD?
Companies currently hiring include BJ's Wholesale Club, CVS Health, John Hopkins University, Mercy Medical Center, Baltimore, MD, Royal Farms, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Baltimore, MD?
Yes — 176 of the 1749 open customer service & support positions offer remote or hybrid work (93 remote, 83 hybrid).
How do I apply for Customer Service & Support jobs in Baltimore, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.