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$16/hr
Full-time
Posted 42d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Member Relations Champion provides exceptional front-line service to members and guests while supporting departmental operations. This role involves leading peer staff, conducting membership tours, and fostering community relationships to drive retention.
Requirements
Candidates must be at least 18 years old with a minimum of 12 months of related job experience. Proficiency in CRM software and the ability to work a flexible schedule including weekends and holidays are required.
Full job description
Job DetailsJob Location: Hobart Family YMCA - Hobart, IN 46342Position Type: Full Time Pay starts at $16.00 per hour and up based on experience
Join the Membership team at the Hobart YMCA — Built on Hospitality, Wellness, and Community.
POSITION SUMMARY: The Member Relations Champion supports the mission of the Crossroads YMCA by creating a welcoming, safe, and engaging environment for all members, guests, and staff. This role combines front-line member service excellence with peer leadership responsibilities to support departmental operations, drive member satisfaction, and strengthen community through meaningful relationships. The Champion serves as a role model for legendary customer service, supports staff development, and contributes to membership growth and retention efforts.
ESSENTIAL FUNCTIONS:
Effectively model and communicate the mission, vision, and values of the Crossroads YMCA. Greet, engage, and assist all members, guests, and staff with a positive, relationship-focused approach. Deliver exceptional service while handling check-ins, membership inquiries, account alerts, and facility tours. Maintain responsibility for an individual cash drawer and complete accurate shift closeouts. Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks. Communicate membership benefits and upgrades to support retention and member satisfaction. Build meaningful relationships by getting to know members beyond surface-level interactions and helping connect them with programs, services, and other members. Resolve complex or escalated member concerns in a calm, solution-focused manner. Support the onboarding, training, and development of new staff to strengthen team effectiveness. Collaborate with department leaders to provide administrative support and help ensure consistent, efficient service. Contribute to team meetings, lead or support planning and delivery of internal training or communication. Respond to emergency situations per YMCA policy and assist with incident reporting as needed. Represent the YMCA’s core values and support annual campaign efforts through engagement and promotion. Complete all required compliance and professional development training annually or as assigned. Perform other duties as assigned to meet the needs of the department or branch.
QUALIFICATIONS:
Minimum age 18 required. Must be able to work flexible hours including evenings, weekends, and holidays. Minimum of 12 months of job related experience. Excellent interpersonal, communication, and problem-solving skills. Ability to work, relate and communicate effectively to diverse groups of people from all social and economic segments of the community. Minimum required 18 hours worked per week. Adept computer skills with CRM experience.
YMCA COMPETENCIES (Team Leader)
The National YMCA Mission
“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”
Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.
Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.
Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism
Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Visual, auditory, and verbal ability to communicate effectively. Must have high level of alertness, concentration, and initiative. Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend. Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being. Maintain a neat and professional appearance at all times.
To put Christian principles into practice through programs that build a healthy spirit mind and body for all.
Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Headquarters
Crown Point, Indiana
LinkedIn followers
1,035
A not for profit committed to strengthening the health of our community. Crossroads YMCA has never been stronger. Our ability to serve the adults, children and families of the community is increasing and so exciting to see. From providing a safe place for kids, to building self confidence, supporting a healthy family and creating lifelong friends...the YMCA is here for your family!
We focus on providing all of our members relevant & remarkable membership and program options to help you grow in spirit, mind, and body. Thank you for helping us make Lake County a great place to live, grow and thrive.
Offices: 100 W Burrell Dr, Crown Point, Indiana 46307, US · 1345 N Broad St, Griffith, Indiana 46319, US · 221 US-41, Schererville, Indiana 46375, US · 7322 Southeastern Ave, Hammond, Indiana 46324, US · 601 W 40th Pl, Hobart, Indiana 46342, US
Based on 399 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$88k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Indiana right now?
There are currently 5,846 open administrative positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indiana?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Franciscan Health, Franciscan Alliance, Inc., Ascension, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indiana?
Yes — 563 of the 5846 open administrative positions offer remote or hybrid work (202 remote, 361 hybrid).
How do I apply for Administrative jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.