Schererville, Indiana, United States · On-site
$16/hr
Job DetailsJob Location: Schererville Family YMCA - Schererville, IN 46375Position Type: Full Time Pay starts at $16.00 per hour and up based on experience Join the Membership team at the Schererville YMCA — Built …
Skills: Customer Service, Peer Leadership, CRM Software, Conflict Resolution, Staff Training
Hammond, Indiana, United States · On-site
Job DetailsJob Location: Hammond Family YMCA - Hammond, IN 46320Position Type: Part TimePay starting at $12.00 per hour and up based on experience Be an influencer! Have an impact on a child's life, plus gain valuable li…
Skills: Childcare, Leadership, Program Planning, Communication, Classroom Management
Hammond, Indiana, United States · On-site
Job DetailsJob Location: Hammond Family YMCA - Hammond, IN 46320Position Type: Full TimePay starting at $21.00 per hour and up based on experience Join the Y as a School Age Director! Lead a team in a fast-paced, mission…
Skills: Leadership, Staff Coaching, Program Management, Budget Management, Recruitment
Gary, Indiana, United States · On-site
$11/hr
Job DetailsJob Location: Gary YMCA - Gary, IN 46404Position Type: Part TimePay starts at $11.00 per hour and up based on experience. Ready to Cook Up the Next Generation of Culinary Stars? Join the team with no experienc…
Skills: Customer Service, Curriculum Implementation, Child Supervision, Interpersonal Communication, Problem Solving
Gary, Indiana, United States · On-site
Job DetailsJob Location: Gary YMCA - Gary, IN 46404Position Type: Part TimePay starting at $10.25 and up based on experience. Building Ninjas One Skill At A Time: No prior Ninja experience needed POSITION SUMMARY: This p…
Skills: Instruction, Lesson Planning, Youth Development, Class Management, Interpersonal Communication
Crown Point, Indiana, United States · On-site
Job DetailsJob Location: Crossroads Metro Office - Crown Point, IN 46307Position Type: Part TimePay starts at $16.00 per hour and up based on experience Your voice is the first step in someone’s Y journey — m…
Skills: Customer Service, Call Center Operations, CRM Software, Interpersonal Communication, Problem Solving
Crown Point, Indiana, United States · On-site
Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Part TimePay starts at $17.50 per hour and up based on experience Shape Futures, One Little Learner at a Time — Lea…
Skills: Curriculum Implementation, Classroom Management, Early Childhood Education, Student Progress Planning, Parent Communication
Gary, Indiana, United States · On-site
$10/hr
Job DetailsJob Location: Gary YMCA - Gary, IN 46404Position Type: Part TimePay starts at $10.00 and up per hour for based on experience. Do you love working with kids? Have energy to spare? Then we’ve got the perfe…
Skills: Gymnastics Instruction, Lesson Planning, Child Supervision, Interpersonal Communication, Problem Solving
Gary, Indiana, United States · On-site
Job DetailsJob Location: Gary YMCA - Gary, IN 46404 Join Crossroads YMCA the People & Operations Specialist, where your organization skills and people-first mindset create lasting impact! POSITION SUMMARY: The People & O…
Skills: Human Resources, Administrative Support, Onboarding, Offboarding, Payroll
Crown Point, Indiana, United States · On-site
Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Part TimePay starts at $20.50 per hour and up based on experience Inspire. Lead. Grow. Join the Y as a Teacher Lead III f…
Skills: Curriculum Implementation, Classroom Management, Early Childhood Education, Student Evaluation, Parent Communication
Schererville, Indiana, United States · On-site
$15/hr
Job DetailsJob Location: Schererville Family YMCA - Schererville, IN 46375Position Type: Part TimePay starting at $15.00 per hour and up based on experience. Are you a certified Group Ex Instructor? We are currently look…
Skills: Group Exercise Instruction, Class Management, CPR/AED, First Aid, Interpersonal Communication
Hobart, Indiana, United States · On-site
$15/hr
Job DetailsJob Location: Hobart Family YMCA - Hobart, IN 46342Position Type: Part Time Pay starting at $15.00 per hour and up based on experience. If safety and security in a welcoming environment is your passion, we hav…
Skills: Supervision, Conflict Resolution, Customer Service, Staff Training, Emergency Response
Schererville, Indiana, United States · On-site
$10/hr
Job DetailsJob Location: Schererville Family YMCA - Schererville, IN 46375Position Type: Part TimePay starts at $10.00 and up per hour for based on experience. Do you love working with kids? Have energy to spare? Then we…
Skills: Gymnastics Instruction, Lesson Planning, Child Supervision, Interpersonal Communication, Problem Solving
Griffith, Indiana, United States · On-site
Job DetailsJob Location: Griffith Family YMCA - Griffith, IN 46319Position Type: Part TimePay starting at $12.00 per hour and up based on experience Be an influencer! Have an impact on a child's life, plus gain valuable …
Skills: Childcare, Leadership, Program Planning, Communication, Classroom Management
Hammond, Indiana, United States · On-site
$10/hr
Job DetailsJob Location: Hammond Family YMCA - Hammond, IN 46320Position Type: Part TimePay starts at $10.00 and up per hour for based on experience. Are you ready to make a profound difference in the lives of children a…
Skills: Child Supervision, Curriculum Implementation, Interpersonal Communication, Problem Solving, Infant Care
Gary, Indiana, United States · On-site
Job DetailsJob Location: Gary YMCA - Gary, IN 46404Position Type: Part Time Pay starting at $15.00 per hour and up based on experience. If safety and security in a welcoming environment is your passion, we have just the …
Skills: Customer Service, Staff Supervision, Conflict Resolution, Emergency Response, Membership Sales
Crown Point, Indiana, United States · On-site
$15/hr
Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Part TimeSalary Range: $15.00 Hourly Pay starting at $15.00 per hour and up based on experience. If safety and security i…
Skills: Customer Service, Staff Supervision, Conflict Resolution, Emergency Response, Membership Sales
Crown Point, Indiana, United States · On-site
$14/hr
Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Part TimePay starts at $14.00 per hour and up based on experience Do you enjoy building relationships within your communi…
Skills: Customer Service, Sales, Cash Handling, CRM, Interpersonal Communication
Crown Point, Indiana, United States · On-site
Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Full TimePay starting at $21.00 per hour and up based on experience Become our next Aquatics Director - Building Safe Swi…
Skills: Staff Supervision, Program Development, Budget Management, Risk Management, Emergency Preparedness
Crown Point, Indiana, United States · On-site
$10/hr
Job DetailsJob Location: Dean & Barbara White Southlake YMCA - Crown Point, IN 46307Position Type: Part TimePay starting at $10.00 per hour and up based on experience. Make Waves Where It Matters – Join the Y as a …
Skills: First Aid, CPR/AED, Interpersonal Communication, Problem Solving, Emergency Response
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The Member Relations Champion provides exceptional front-line service to members and guests while supporting departmental operations and staff development. They are responsible for membership growth, retention, and maintaining a welcoming environment through relationship-building and leadership.
Candidates must be at least 18 years old with a minimum of 12 months of related experience and proficiency in CRM software. Flexibility to work evenings, weekends, and holidays is required.
Job DetailsJob Location: Schererville Family YMCA - Schererville, IN 46375Position Type: Full Time
Pay starts at $16.00 per hour and up based on experience
Join the Membership team at the Schererville YMCA — Built on Hospitality, Wellness, and Community.
POSITION SUMMARY: The Member Relations Champion supports the mission of the Crossroads YMCA by creating a welcoming, safe, and engaging environment for all members, guests, and staff. This role combines front-line member service excellence with peer leadership responsibilities to support departmental operations, drive member satisfaction, and strengthen community through meaningful relationships. The Champion serves as a role model for legendary customer service, supports staff development, and contributes to membership growth and retention efforts.
Effectively model and communicate the mission, vision, and values of the Crossroads YMCA.
Greet, engage, and assist all members, guests, and staff with a positive, relationship-focused approach.
Deliver exceptional service while handling check-ins, membership inquiries, account alerts, and facility tours.
Maintain responsibility for an individual cash drawer and complete accurate shift closeouts.
Conduct cause-driven tours with a goal to exceed tour-to-join closing rate benchmarks.
Communicate membership benefits and upgrades to support retention and member satisfaction.
Build meaningful relationships by getting to know members beyond surface-level interactions and helping connect them with programs, services, and other members.
Resolve complex or escalated member concerns in a calm, solution-focused manner.
Support the onboarding, training, and development of new staff to strengthen team effectiveness.
Collaborate with department leaders to provide administrative support and help ensure consistent, efficient service.
Contribute to team meetings, lead or support planning and delivery of internal training or communication.
Respond to emergency situations per YMCA policy and assist with incident reporting as needed.
Represent the YMCA’s core values and support annual campaign efforts through engagement and promotion.
Complete all required compliance and professional development training annually or as assigned.
Perform other duties as assigned to meet the needs of the department or branch.
Minimum age 18 required.
Must be able to work flexible hours including evenings, weekends, and holidays.
Minimum of 12 months of job related experience.
Excellent interpersonal, communication, and problem-solving skills.
Ability to work, relate and communicate effectively to diverse groups of people from all social and economic segments of the community.
Minimum required 18 hours worked per week.
Adept computer skills with CRM experience.
“To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.”
Caring: Fosters a supportive and inclusive team environment. Encourages collaboration and staff well-being.
Honesty: Builds trust by being transparent in decision-making and feedback. Encourages open dialogue.
Respect: Creates a respectful team culture. Resolves conflict with fairness and professionalism
Responsibility: Holds self and team accountable for goals. Provides feedback and supports growth.
Visual, auditory, and verbal ability to communicate effectively.
Must have high level of alertness, concentration, and initiative.
Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
Work environment involves frequent computer use with standing and some sitting, requiring sustained attention to detail and focus. Regular movement is encouraged to support ergonomic well-being.
Maintain a neat and professional appearance at all times.
Qualifications
To put Christian principles into practice through programs that build a healthy spirit mind and body for all.
A not for profit committed to strengthening the health of our community. Crossroads YMCA has never been stronger. Our ability to serve the adults, children and families of the community is increasing and so exciting to see. From providing a safe place for kids, to building self confidence, supporting a healthy family and creating lifelong friends...the YMCA is here for your family! We focus on providing all of our members relevant & remarkable membership and program options to help you grow in spirit, mind, and body. Thank you for helping us make Lake County a great place to live, grow and thrive.
Offices: 100 W Burrell Dr, Crown Point, Indiana 46307, US · 1345 N Broad St, Griffith, Indiana 46319, US · 221 US-41, Schererville, Indiana 46375, US · 7322 Southeastern Ave, Hammond, Indiana 46324, US · 601 W 40th Pl, Hobart, Indiana 46342, US
To put Christian principles into practice through programs that build a healthy spirit mind and body for all.
A not for profit committed to strengthening the health of our community. Crossroads YMCA has never been stronger. Our ability to serve the adults, children and families of the community is increasing and so exciting to see. From providing a safe place for kids, to building self confidence, supporting a healthy family and creating lifelong friends...the YMCA is here for your family! We focus on providing all of our members relevant & remarkable membership and program options to help you grow in spirit, mind, and body. Thank you for helping us make Lake County a great place to live, grow and thrive.
Offices: 100 W Burrell Dr, Crown Point, Indiana 46307, US · 1345 N Broad St, Griffith, Indiana 46319, US · 221 US-41, Schererville, Indiana 46375, US · 7322 Southeastern Ave, Hammond, Indiana 46324, US · 601 W 40th Pl, Hobart, Indiana 46342, US
