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$20/hr–$23/hr
Full-time
high school, associate degree, bachelor degree
Medical Coverage, Dental Coverage, Vision Coverage, Life Insurance, Disability Insurance, 401K With Company Contribution
Posted 25d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for customer inquiries, managing returns, credits, debits, and order discrepancies. Coordinate with internal teams like Warehouse, Logistics, and Quality Assurance to resolve product concerns and ensure operational excellence.
Requirements
Requires a high school diploma or equivalent, with a preference for an Associate's or Bachelor's degree and 2+ years of related experience. Proficiency in ERP/CRM systems and experience in a regulated environment like healthcare or pharmaceuticals is preferred.
Full job description
Job Summary
The Customer Service Representative, Operations is responsible for delivering exceptional customer service by serving as a key point of contact for customer inquiries, issue resolution, and transactional support. This role manages returns, shortages, overages, credits, debits, and product-related concerns while ensuring timely, accurate, and professional responses that support customer satisfaction and operational excellence.
Acting as a liaison between customers and internal cross-functional teams—including Warehouse, Logistics, Quality Assurance, Finance, and Commercial Operations—this position investigates and resolves order discrepancies, product concerns, and service-related issues in accordance with company policies, regulatory requirements, contractual obligations, and service level expectations. The role requires strong problem-solving skills, attention to detail, customer empathy, and the ability to manage multiple priorities in a fast-paced, regulated environment.
This is a hybrid position, and the selected candidate will be required to work onsite in the Lake Zurich, Illinois office 3 days a week.
Salary Range: $20.00 - $23.00 per hour
Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.
Responsibilities
Serve as a primary point of contact for customer inquiries received via phone, email, Salesforce.com, and other approved communication channels.
Deliver professional, responsive, and customer-focused service by understanding customer needs and providing timely resolution to inquiries and issues.
Process and manage customer returns in accordance with company policies, contractual requirements, and established timelines.
Investigate customer-reported shortages by reviewing order documentation, shipment details, and supporting records; coordinate with internal stakeholders to resolve or dispute claims as appropriate.
Research customer-reported overages by analyzing order history, shipping documentation, inventory transactions, and ERP system records.
Partner with Warehouse, Logistics, Distribution, Finance, and other internal teams to reconcile discrepancies and drive timely issue resolution.
Process customer credits and debits in accordance with company policies, financial controls, and approval requirements.
Evaluate and resolve product-related concerns, including damages, product complaints, shipment issues, and quality excursions.
Coordinate the timely reporting of customer complaints to Regional Quality Assurance and Product Complaints in accordance with internal procedures and compliance requirements.
Issue appropriate customer credits related to validated product complaints or service issues while ensuring accuracy and customer satisfaction.
Maintain complete and accurate documentation of customer claims, investigations, correspondence, and resolutions within ERP and CRM systems.
Support compliance with applicable regulatory requirements, including DSCSA/EPCIS, and ensure proper handling of traceability-related customer transactions.
Utilize internal systems, policies, and available resources to research inquiries and provide accurate information to customers.
Escalate complex customer issues, compliance concerns, or service risks to appropriate internal stakeholders for resolution.
Identify trends or recurring operational issues and communicate opportunities for process improvement to leadership.
Meet established service level expectations, quality standards, and productivity goals.
Completes all training requirements, including all department-specific, compliance training, etc.
Ability to work flexible hours and weekends to meet business/customer needs.
Participates in any and all reasonable work activities as assigned by management.
Requirements
High school diploma or equivalent (Associates/Bachelor’s degree preferred).
2+ years’ related experience (preferably in customer service, customer operations, order management, supply chain support).
Experience in a healthcare, pharmaceutical, medical device, distribution, manufacturing, or other regulated environment preferred.
Familiarity with ERP, CRM, and case management systems (e.g., SAP, Salesforce.com, Oracle, or similar platforms).
Knowledge of DSCSA/EPCIS requirements or pharmaceutical product traceability processes preferred.
Strong analytical and problem-solving skills with attention to detail and accuracy.
Excellent verbal and written communication skills with a professional and customer-focused approach.
Demonstrated ability to prioritize and execute tasks in a dynamic environment.
Strong interpersonal skills with the ability to collaborate cross-functionally across operations, quality, logistics, finance, and commercial teams.
Demonstrated ability to exercise sound judgment, escalate issues appropriately, and maintain confidentiality when handling customer matters.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
Ability to work flexible hours and weekends to meet business/customer needs.
Additional Information
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.
Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With more than 43,000 employees and present in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.
In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.
Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of almost 450 million patients annually. With Vision 2026, as part of the #FutureFresenius strategy, the company is developing, producing, and selling new products and technologies and aspires to expand its position as a leading global provider of therapies, improve patient care, generate sustainable value for stakeholders – shaping the future of healthcare.
Fresenius Kabi is an operating company of the Fresenius Group, founded in 1912, along with Helios and Quirónsalud. As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.
For more information, please visit www.fresenius-kabi.com/us.
Offices: 3 Corporate Drive, Lake Zurich, Illinois 60047, US · 3159 Staley Rd, Grand Island, New York 14072, US · 2020 Ruby St, Melrose Park, Illinois 60164, US · LLC, 20 Dan Rd, Ste 1, Canton, MA 02021, US · 5200 Corporate Pkwy W, Wilson, North Carolina 27893, US
PharmaceuticalsMedical DevicesGeneric Injectable PharmaceuticalsMarketingManufacturingResearch and Developmentand BiosimilarsHealth CareBiotechnology
Based on 2537 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,868 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Nevada System of Higher Education, Illinois Department of Children and Family Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1757 of the 10868 open administrative positions offer remote or hybrid work (381 remote, 1376 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.