Hendersonville, North Carolina, United States · On-site
Job Description: WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to …
Skills: Customer Service, Bilingual English/Spanish, Sales, Microsoft Word, Microsoft Excel
North Carolina, United States · Remote OK
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need as…
Skills: Accounts Payable, Accounts Receivable, Journal Entries, Bank Reconciliation, GAAP
Charlotte, North Carolina, United States · On-site
$21/hr–$32/hr
Department: 02050 GCMG SHVI: Kenilworth - Cardiology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Mon-Fri 745 AM-1615 This position is sign-on bonus eligible. Based…
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High Point, North Carolina, United States · On-site
$22/hr–$34/hr
Department: 12179 Enterprise Corporate - HTM: High Point Medical Center Status: Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Pay Range: $22.90 - $34.35 You’re Invited: Medical Assist…
Skills: Patient Care, Clinical Support, CPR, BLS, Medical Assisting
Southport, North Carolina, United States · On-site
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Member Services Representative must possess all the basic essential knowledge of branch operational p…
Skills: Account Maintenance, Cash Management, Member Relations, Notary Public Services, Wire Transfers
Buies Creek, North Carolina, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $17.00 - $17.00 HourlyJob Shift: 3rdCurrently Hiring: 3rd Shift General Cleaner Shift: Monday - Friday (10:00 PM - 6:30 AM) *Summer Hours (June - Augus…
Skills: Sweeping, Vacuuming, Mopping, Trash Removal, Restroom Sanitation
Buies Creek, North Carolina, United States · On-site
$14/hr–$14/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $14.00 - $14.00 HourlyJob Shift: 1st Currently Hiring: 1st Shift General Cleaner Shift: Monday - Friday 6 AM - 2:30 PM Facility Type: Educational Are y…
Skills: Sweeping, Vacuuming, Mopping, Trash Removal, Restroom Servicing
Buies Creek, North Carolina, United States · On-site
$16/hr–$16/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $16.00 - $16.00 HourlyJob Shift: 2ndCurrently Hiring: 2nd Shift General Cleaner Shift: Monday - Friday (3 PM - 11:30 PM) Facility Type: Educational Are…
Skills: Sweeping, Vacuuming, Mopping, Trash Removal, Restroom Servicing
Chapel Hill, North Carolina, United States · On-site
About the Role Brighton Health Plan Solutions is seeking a High Dollar Specialist to review high dollar claims for appropriate and accurate billing, pricing and adjudication. This individual will play a key in the Qualit…
Skills: Facility-based Billing, Physician Billing, Ancillary Billing, DRG Groupers, Claims Examination
Denver, North Carolina, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: Blackwood WIC S10 - Blackwood, NJ 08012Position Type: Full TimeSalary Range: $17.25 - $17.25 HourlyTravel Percentage: Up to 25%Job Title: Breastfeeding Peer Counselor/WIC Clerk (PC) Supervisor: P…
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Raleigh, North Carolina, United States · On-site
Job DetailsJob Location: Springmoor Life Care Retirement Community - Raleigh, NC 27615Education Level: High SchoolTravel Percentage: NoneJob Category: Health CareAt Springmoor, we believe supporting our employees enables…
Skills: Organizational Skills, Time Management, Microsoft Office, Verbal Communication, Written Communication
Buies Creek, North Carolina, United States · On-site
$18/hr–$18/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $18.00 - $18.00 HourlyJob Shift: 2ndCurrently Hiring: 2nd Shift Floor Technician Shift: Monday - Friday (5 PM - 1:30 AM) Pay Rate: $18 per hour Facilit…
Skills: Steam-cleaning, Floor Stripping, Waxing, Buffing, Sealant Application
Buies Creek, North Carolina, United States · On-site
$14/hr–$14/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $14.00 - $14.00 HourlyJob Shift: 1st Currently Hiring: 1st Shift General Cleaner Shift: Monday - Friday 6 AM - 2:30 PM Facility Type: Educational Are y…
Skills: Sweeping, Vacuuming, Mopping, Trash Removal, Restroom Servicing
Buies Creek, North Carolina, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $17.00 - $17.00 HourlyJob Shift: 3rdCurrently Hiring: 3rd Shift General Cleaner Shift: Monday - Friday (10:00 PM - 6:30 AM) *Summer Hours (June - Augus…
Skills: Sweeping, Vacuuming, Mopping, Trash Removal, Restroom Sanitation
Buies Creek, North Carolina, United States · On-site
$16/hr–$16/hr
Job DetailsJob Location: 019249 - Buies Creek, NC 27506Salary Range: $16.00 - $16.00 HourlyJob Shift: 2ndCurrently Hiring: 2nd Shift General Cleaner Shift: Monday - Friday (3 PM - 11:30 PM) Facility Type: Educational Are…
Skills: Sweeping, Vacuuming, Mopping, Trash Removal, Restroom Sanitation
Reidsville, North Carolina, United States · On-site
Company Background: Farmina is nature and science in perfect harmony. Our mission is to develop the best all-natural, nutritious, and scientifically validated food that dogs and cats will love. Farmina is an innovative P…
Skills: Procurement, Negotiation, Supply Chain Management, Inventory Management, Vendor Management
Scotland County, North Carolina, United States · On-site
$31k–$51k/yr
Agency Adult Correction Division COO - OPS - Institutions Operations Job Classification Title Administrative Associate II (S) Position Number 60059473 Grade NC02 About Us The NC Department of Adult Correction is one of t…
Skills: Administrative Support, Office Management, Scheduling, Records Maintenance, Interpersonal Communication
Jacksonville, North Carolina, United States · On-site
$16/hr–$18/hr
At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and f…
Skills: Patient Service, Appointment Scheduling, Insurance Verification, Payment Collection, Communication
Greensboro, North Carolina, United States · On-site
Overview At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who…
Skills: Sales, Customer Service, Written Communication, Verbal Communication, Organization
Nash County, North Carolina, United States · On-site
$67k–$117k/yr
Agency Dept of Transportation Division Division of Motor Vehicles Job Classification Title Program Analyst II (NS) Position Number 60030105 Grade NC19 About Us It’s the mission of the NC Department of Transportation to c…
Skills: Compliance Activities, Operational Support, Programmatic Support, Workflow Analysis, Data Analysis
Hendersonville, North Carolina, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide direct member support via phone, email, and online portals, handling loan payments and credit union product cross-selling. Manage contact center coding protocols and assist members with online banking and membership applications.
Requires a high school diploma and 1 to 2 years of customer service experience in a call center or retail environment. Must be bilingual in English and Spanish with proficiency in Microsoft Word.
WHO We Are:
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income or wealth.
Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.
We are seeking a Contact Center Specialist to join our team!
WHAT You’ll Do:
DIRECT MEMBER SUPPORT
Successfully respond to member questions raised via phone, email or online portal or forward to appropriate individuals for response.
Process and assist with home loan payments via telephone and internet tools, home lending transmittals, external wire requests, and other transactions as may be needed.
Cross-sell credit union products and services when appropriate. Provide preliminary information on IRA accounts, loan products and collection activities and/or refer to appropriate contact outside of the call center.
Understand and respond to unique requests of all inquiries including high net-worth, high-touch, mission-supportive depositors as well as difficult, emotional or problematic member situations and respond to member needs effectively and appropriately.
Research member inquiries to ensure proper follow up and satisfaction.
ONLINE AND MOBILE SUPPORT
Process online membership applications.
Assist members with forms that may require electronic signatures.
Successfully respond to and/or forward relevant questions submitted through the Self-Help website portal.
Provide support for mobile and online banking customers with minimal transfers or hold times.
OTHER
Successfully manage Shortel Contact Center Coding Protocols- logging in and out of call center software, coding nature of calls, using wrap up codes when finishing a call, coding approved breaks, system releases, percentage of queued calls answered, abandoned calls, wait time and time spent with member, etc.
Travel to other locations as needed for coverage, training or other needs.
Perform other duties as may be deemed necessary.
WHAT You’ll Need:
High school diploma or equivalent.
1 to 2 years customer service experience in a call center or retail operations environment.
Ability to communicate effectively in verbal and written form.
Bilingual English/Spanish Required
Ability to sell products and services.
Excellent verbal and communication skills.
Proficiency in Word required. Proficiency with Excel preferred.
Excellent math ability.
Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc.
Ability to travel as needed.
Knowledge of Shortel Phone Systems and Credit Union policies and procedures preferred.
Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
Preference for working in organizations that place priority on teamwork and collaboration.
Ability to demonstrate Self-Help's Core Values:
o Mission Before Self
o Service With Excellence
o Embracing & Promoting Change
o Results Not Credit
o Diversity as a Strength
o Financial Sustainability for Mission Impact
Competitive nonprofit compensation, based on experience, plus a generous benefits package. Compensation ranges for each position are based on local market rates and will be determined by geography, role, and experience.
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Close vision is required.
Employee is regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
Employee is frequently required to type and use a keyboard.
The employee must occasionally lift and/or move up to 20 to 40 pounds.
Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Creating and Protecting Ownership and Economic Opportunity
Welcome to Self-Help! Follow us on Linkedin for regular updates about our research and policy development work and our fair lending practices and products for homes, businesses and nonprofits, green initiatives and community real estate development. Also, check out our SERVICES TAB to learn more about our integrated approach to community development. Want to learn more? Self-Help is a family of nonprofit organizations whose mission is to create and protect ownership and economic opportunity for all. Since Self-Help's founding in 1980, it has grown to include two credit unions, a loan fund, and a research and policy development group that supports those outside of the economic mainstream. Specifically, we: * Help borrowers build wealth by providing fair and responsible mortgages and small business loans in North Carolina, California and other parts of the nation. * Strengthen under-served communities by financing affordable housing, childcare centers, public charter schools, faith-based organizations, and community-focused commercial real estate projects. * Research and report on financial markets to support policies and industry practices that lower the cost of poverty and promote ownership.
Offices: 301 W. Main Street, Durham, NC 27701, US · 910 17th Street NW, Suite 500, Washington, DC 20006, US · 1330 Broadway, Suite 604, Oakland, CA 94612, US · 302 W. Main Street, Durham, NC 27701, US
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