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Full-time
high school
Free Meal Every Shift, Room Discounts At Marcus Hotels & Resorts, Discounts At Marcus Hotels & Resorts Restaurants, Cafes, Lounges, Golfing, Skiing, And Spa, Two For One Movie Theater Coupons At Marcus Theatres, Career Growth And Transfer Opportunities, Early Wage Access
Posted 19d ago
~40 hrs/week
Responsibilities
Manage guest arrivals and departures while handling room assignments and telephone inquiries. Ensure accurate cash handling of the house bank and resolve guest conflicts with tact and diplomacy.
Requirements
Requires a high school diploma or equivalent and the ability to use moderately complex computer systems. Candidates must be able to stand for extended periods and communicate effectively in English.
Full job description
Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.
Compensation: $20.67/HR
What will you be doing?
·Check guest in and out of room.
·Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
·Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
·Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
·Answer guest questions regarding area or hotel, outlet information and services.
·Greet and welcome guest as they arrive to the hotel.
·Cash handling accuracy including responsibility for House Bank.
·Maintain cleanliness, sanitation, and personal hygiene.
What do you bring to the role?
·Ability to stand and move throughout the front office and continuously perform essential job functions.
·Ability to read, listen, and communicate effectively in English, both verbally and in writing.
·Ability to access and accurately input information using a moderately complex computer system.
·Hearing and visual ability to observe and detect signs of emergency situations.
·High school diploma or equivalent required.
What’s in it for you?
·A free, well-balanced meal every shift
·Room discounts at Marcus Hotels & Resorts
·Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
·“Two for one” movie theater coupons at Marcus Theatres
·Ability to grow your career and transfer from one property to another
·Early wage access
·Paid time off
·Flexible scheduling
·Employee assistance program offer, and 401k with employer match
·And more!
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lofton Hotel is an equal opportunity employer.
#TLHH
Related keywords
Night AuditorHospitalityFront OfficeHilton Tapestry CollectionGuest ServicesHouse BankHotel ManagementCustomer ExperienceMinneapolis
The Marcus Corporation is a leader in entertainment and hospitality.
Industry
Hospitality
Company size
10,001+ employees
Founded
1935
Headquarters
Milwaukee, WI
LinkedIn followers
3,460
Total funding
$100M
Headquartered in Milwaukee, Marcus Corporation (NYSE: MCS) is a leader in the entertainment and hospitality industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 985 screens at 78 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 17 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
Offices: Milwaukee, WI 53202, US
hospitalityentertainmentmovieshotelsmanagement companyand hotel managementMedia and EntertainmentHospitalityHotelTheatre
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