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$18/hr–$20/hr
Mid level
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Full-time
high school
Paid Time Off, Benefits
Posted 6d ago
Apply by Jul 16
~38 hrs/week
Responsibilities
Provide front desk support and customer service for clients applying for public assistance programs like SNAP and Medicaid. Responsibilities include collecting paperwork, processing applications, and managing general office administrative tasks.
Requirements
Requires a high school diploma or equivalent and a clean criminal background. Previous experience in customer service or administrative roles is desired, along with the ability to handle conflict calmly.
Full job description
Overview
THIS POSITION IS LOCATED IN MARION, IN.
Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work life with the FSSA / Division of Family Resources (DFR) as an Eligibility Assistant. This position will provide general office support and assistance for case workers and clients applying for public assistance. This position will provide customer service and interact directly with the general public, clients, office staff, and other state personnel. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or “pushing” applications and assisting clients who are applying and/or receiving public assistance among other administrative tasks.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each team member, and in our relationships. We believe titles do not define a person, but provide a framework to each person’s endless potential. Our focus on improving our team, product, and processes drives us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
Responsibilities
Welcome all on-site visitors and determine nature of business
Review client information for accuracy
Assist with computer applications
Schedule client appointments
Scan documents into client case file
Maintain fax machines and copier functions
Answer and direct incoming calls
Maintain daily activity reports
Deliver outstanding customer service to all clients
Qualifications
Desire to help others
Strong customer service background
Ability to maintain confidentiality
Handle conflict in a calm manner
Reliable and dependable in the work place
Ability to multi task
Proven job stability
High School diploma or equivalent
Clean criminal background
Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $15.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.
If you are looking for a position that could be the start of your career, apply now for immediate consideration.
Physical Requirements:
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [email protected].
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.
#INDDFR
Related keywords
TANFSNAPMedicaidPublic AssistanceEligibility AssistantFront DeskCase ManagementFSSADivision of Family ResourcesAdministrative AssistantReceptionistCustomer Service Representative
About Indiana Family and Social Services Administration
The Indiana Family and Social Services Administration (FSSA) was established to consolidate and better integrate the delivery of human services by state government. FSSA is dedicated to helping Hoosiers live productive, safe and healthy lives.
Based on 386 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Indiana right now?
There are currently 5,445 open administrative positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indiana?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Ascension, Franciscan Alliance, Inc., Ivy Tech Community College Indianapolis, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indiana?
Yes — 525 of the 5445 open administrative positions offer remote or hybrid work (188 remote, 337 hybrid).
How do I apply for Administrative jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.