Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families…
Skills: Lead Generation, Sales, Customer Service, Relationship Building, Presentation Skills
Colorado Springs, Colorado, United States · On-site
Entry level$1.6B raised
Our associates celebrate lives. We celebrate our associates. The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to …
Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves familie…
Skills: Lead Generation, Sales, Customer Service, Relationship Building, Networking
Winston-Salem, North Carolina, United States · On-site
Entry level$1.6B raised
Our associates celebrate lives. We celebrate our associates. Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs …
Skills: Grounds maintenance, Equipment operation, Mechanical aptitude, Interment procedures, Work order management
Our associates celebrate lives. We celebrate our associates. Position Summary: The Chapel Attendant – Audio/Visual Support is primarily responsible for providing professional audio/visual (AV) technical support for funer…
Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, …
Skills: Financial management, Budgeting, P&L management, Staff development, Customer service
Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, …
Our associates celebrate lives. We celebrate our associates. The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to …
Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and…
Skills: Customer service, Administrative support, Clerical tasks, Communication skills, Compassion
Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Sales Professional - Inside Sales serve…
Skills: Lead generation, Sales, Customer service, Relationship building, Prospecting
Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public an…
Skills: Administrative support, Customer service, Clerical tasks, Data entry, Communication
Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and…
Skills: Customer service, Clerical support, Administrative assistance, Communication skills, Compassion
Our associates celebrate lives. We celebrate our associates. Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regard…
Skills: Customer service, Funeral arrangements, Bereavement support, Communication skills, Problem solving
Wilmington, North Carolina, United States · On-site
Entry level$1.6B raised
Our associates celebrate lives. We celebrate our associates. The Transfer Specialist is responsible for the care, removal, and transport of deceased. This position will collaborate with other team members as required to …
Our associates celebrate lives. We celebrate our associates. Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with …
Our associates celebrate lives. We celebrate our associates. The Pre-Planning Advisor Restricted (PPAR) is a self-starter expected to achieve their quota (pacesetter) target by selling pre-need arrangements and services.…
Skills: Sales, Lead generation, Networking, Prospecting, Customer relationship management
Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordan…
Skills: Funeral directing, Embalming, Mortuary science, Event planning, Public speaking
Our associates celebrate lives. We celebrate our associates. Working from home or presenting to client families in the field, the Sales Professional - Outside Sales is a self-starter expected to achieve their quota (pace…
Skills: Sales, Lead generation, Prospecting, Networking, Relationship building
Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public an…
Skills: Administrative support, Clerical support, Customer service, Data entry, Record keeping
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$50k–$100k/yr
Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Family Service Advisor is responsible for generating revenue by selling pre-need and at-need cemetery arrangements. They act as the primary contact for families, providing personalized service and building trust-based relationships to secure referrals.
Requirements
Candidates must have a high school diploma or equivalent, with 1-2 years of college or relevant sales/customer service experience preferred. The role requires a valid driver's license and the ability to obtain an insurance license if mandated by state law.
Full job description
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
Minimum Requirements
Education
High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Experience
High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)
Postal Code: 34734Category (Portal Searching): SalesJob Location: US-FL - Gotha
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Offices: 1929 Allen Parkway, Houston, TX 77019, US
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Offices: 1929 Allen Parkway, Houston, TX 77019, US