Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves familie…
Skills: Lead Generation, Prospecting, Relationship Building, Customer Service, Sales
Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordan…
Skills: Funeral Arrangement, Embalming, Public Speaking, Event Planning, Customer Service
Our associates celebrate lives. We celebrate our associates. Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs …
Skills: Equipment Operation, Grounds Maintenance, Memorial Installation, Measuring Devices, Communication
Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordan…
Skills: Funeral Arrangement, Embalming, Public Speaking, Event Planning, Mortuary Law Compliance
Our associates celebrate lives. We celebrate our associates. Maintains the overall appearance of cemetery, mausoleum and/or funeral home locations, which may include: maintenance and grounds keeping, locating grave sites…
Skills: Grounds Keeping, Equipment Operation, Measuring Devices, Physical Stamina, Communication
Our associates celebrate lives. We celebrate our associates. Manages the grounds provided at a cemetery or funeral home location(s). Performs all grounds keeping and maintenance matters on the properties and maintains th…
Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, …
Skills: Receptionist Skills, Phone Etiquette, MS Office Suite, Customer Service, Administrative Support
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Skills: B2C Sales, CRM, Salesforce, Relationship Management, Lead Conversion
Our associates celebrate lives. We celebrate our associates. Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs …
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Skills: Outside Sales, Lead Generation, CRM, Public Speaking, Relationship Building
Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public an…
Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordan…
Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and…
Skills: Customer Service, Administrative Assistance, MS Office, Communication Skills, Compassion
Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public an…
Our associates celebrate lives. We celebrate our associates. The California Prearrangement Advisors (CAPAA) play a pivotal role in generating sales through company-provided leads across various channels. The primary focu…
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Our associates celebrate lives. We celebrate our associates. At Neptune Cremation Service it is our mission to provide peace of mind through end of life planning, and our Licensed Funeral Directors help us achieve this m…
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Our associates celebrate lives. We celebrate our associates. Cremation Society of Virginia it is our mission to provide peace of mind through end of life planning, and our Licensed Funeral Directors help us achieve this …
Skills: Sales, Pre-arrangement Planning, Customer Service, Public Speaking, Interpersonal Communication
Our associates celebrate lives. We celebrate our associates. Pre-Arrangement Advisors are responsible for generating sales thru company-provided leads from multiple channels. Our primary focus is in-person meetings with …
Skills: B2C Sales, CRM Management, Lead Conversion, Relationship Management, Public Speaking
Our associates celebrate lives. We celebrate our associates. Participates in openings and closings for interments, entombments, inurnments, and disinterment as well as the installation of memorials and markers. Performs …
Our associates celebrate lives. We celebrate our associates. This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as pla…
Skills: Customer Service, Compassion, Communication Skills, Data Entry, Time Management
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$50k–$100k/yr
Full-time
high school, associate degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Family Service Counselor is responsible for generating revenue through the sale of at-need and pre-need cemetery arrangements. They serve as the primary contact for families, providing personalized service and maintaining community relationships through prospecting and networking.
Requirements
Candidates must have a high school diploma and preferably 1-2 years of college or equivalent experience in sales or customer service. A valid driver's license is required, and the ability to obtain an insurance license may be necessary depending on state law.
Full job description
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
JOB RESPONSIBILITIES
Lead Generation
Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS
Education
High school diploma or equivalent
1-2 years of college or an equivalent of education and experience
Experience
High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Postal Code: 28602Category (Portal Searching): SalesJob Location: US-NC - Hickory
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Offices: 1929 Allen Parkway, Houston, TX 77019, US
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
Offices: 1929 Allen Parkway, Houston, TX 77019, US