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Indiana Wesleyan University
Assistant Director of The Learning Center
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Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Company-paid Disability Coverage, 401k With Company Match
Posted 28d ago
~40 hrs/week
Responsibilities
The Lender Task Administrator manages the day-to-day operations of CPI/LPI programs, ensuring accurate billing, reporting, and notice delivery to lenders and borrowers. The role involves auditing workflows, resolving complex client issues, and analyzing loan-level data to optimize product performance.
Requirements
A high school diploma or GED is required, while an associate or vocational degree is preferred. Candidates should have less than 12 months of related experience and demonstrate strong organizational and communication skills.
Full job description
The Lender Task Administrator position will partner with client and internal teams to ensure long-term professional relationships by providing day-to-day management of the CPI/LPI and review of the lender cycle. Working closely with internal business units, the Lender Task Administrator will be responsible for ensuring Lenders receive billings and reports correctly and borrowers receive Notices accordingly.
Job Duties and Responsibilities:
Work Flow Management/Administration (60%)
Process and audit notices, certificates, premium, images, client requests, and other aspects of day-to-day management of CPI and LPI.
Manage premium collection and refunding for timeliness and accuracy
Subject Matter Expert for internal employees on day-to-day operational questions pertaining to CPI/LPI. Forecast the client’s requirements to deliver exceptional service and solutions.
Identify, escalate, and manage tasks related to program impacts to the client, sales and loan servicing teams
Answer questions, correct errors, and resolve discrepancies. Follow up and resolve problems or issues relative to insurance coverage. Track and report this information to Management.
Track accounts to ensure timely processing, manage premium collection and refunding for timeliness and accuracy. Provide communication in response to issues presented. Assist with internal requests to research issues, determine root cause, and recommend procedures to eliminate/reduce repetition.
Ensure high standards of quality are maintained
Process queues/reports/products
Maintain timely workloads (SLA’s)
Other responsibilities and duties as assigned.
Issue resolution (20%)
Ensure resolution of significant issues through the coordination and collaboration with internal teams
Research issues quickly and thoroughly to develop clear messaging based on data and facts; ability to present information effectively to client and internal teams
Mature critical thinking and analysis capabilities; able to evaluate information, identify key issues and solutions based on sound, practical judgement, experience, and common sense
Track and report any issues to management, and diligently follow through until resolution is achieved
Data Analysis and Operational Processing (20%)
Analyze loan level indicators for overall awareness and issue prevention; provide strategic guidance to optimize product performance and improve overall client experience
Review and analyze reporting for client portfolio; work directly with management to implement process changes
Accurately verify, key, and/or memo insurance information in relation to all product/coverage types (Vehicle, Flood, Windstorm, Hazard, etc.). Update loan history based on research and documentation received (either written or verbal). Accurately compose written information for loan histories.
Meet or exceed set goals and assigned workload expectations for productivity and quality
Strong communication skills; both verbal and written, necessary to develop and foster positive relationships with multiple internal teams and co-workers
Less than 12 months of related experience required.
High School Diploma or GED required
Associate's degree or Vocational or Technical School Degree preferred.
Be resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs
Ability to work independently and take ownership of client issues, perform successfully under minimal supervision
Strong organizational skills; must be able to prioritize workload based on importance; adaptable to change and must be able to work individually and part of a team
Be proactive and find problems before they occur; be resourceful and have the drive to find the root cause
Adapt to change in workload, department changes, and internal processes
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
#LI-AB2
#LI-Onsite
We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America. Dedicated to helping their clients grow, protect and evolve their business, Allied Solutions maintains several regional offices and service centers around the country and is a subsidiary of Securian Financial Group, Inc.
#FinancialServices #EnhanceRevenue #ExpandLending #ManageRisk #ImproveMarketShare #EngageEmployees #AlliedInsights #FindYourPassion #BlueCulture
Offices: 350 Veterans Way, Carmel, IN 46032, US · 400 Robert St N, 1150, St Paul, Minnesota 55101, US · 870 Cottonwood Lane, 200, Dakota Dunes, SD 57049, US · 6111 W Plano Pkwy, Plano, TX 75093, US
Based on 390 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Indiana right now?
There are currently 5,710 open administrative positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indiana?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Franciscan Health, Franciscan Alliance, Inc., Ascension, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indiana?
Yes — 555 of the 5710 open administrative positions offer remote or hybrid work (202 remote, 353 hybrid).
How do I apply for Administrative jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.