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Skills: Surplus Lines Tax Filing, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Outlook
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$19/hr–$33/hr
Full-time
high school
Paid Time Off, Paid Holidays, Floating Holidays, Employee Healthcare, Medical Benefits, Dental Benefits
Posted 32d ago
Apply by Oct 7
~40 hrs/week
Remote in United States
Responsibilities
The specialist provides front-line customer support by processing insurance regulatory compliance tasks and managing surplus lines tax reports. They are also responsible for coordinating with state regulators and mentoring team members on operational workflows.
Requirements
Candidates must have a high school diploma and a minimum of 2 years of experience in surplus lines tax filing. Proficiency in Microsoft Office Suite, particularly advanced Excel, and strong communication skills are required.
Full job description
Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?
Come Join ReSource Pro!
ReSource Pro Compliance, is looking for an organized, team-oriented Customer Experience Specialist to join our customer service team (surplus lines).
Your role... The Surplus Lines Tax & Compliance Specialistprovides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.
We hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.
In This Role, You Will...
Manage client communications by responding to emails, inquiries, billing questions, and payment confirmations in a professional and timely manner
Prepare, process, and distribute surplus lines tax reports, tax payments, and filing confirmations to clients
Communicate and coordinate regularly with state regulators to ensure compliance with surplus lines requirements and regulations
Delegate and oversee backend processing tasks while supporting operational efficiency and accuracy
Train, mentor, and provide day-to-day guidance to team members on workflows, processes, and best practices
Serve as an escalation point for client and operational issues, including participation in client issue resolution calls
Provide cross-functional support and backup coverage for leadership team members as needed
Effectively manage multiple priorities in a fast-paced environment while collaborating with clients, regulators, accounting teams, and internal departments
What You Need to Be Successful...
High school diploma or equivalent required
Minimum of 2 years of surplus lines tax filing experience required
Proficient in Microsoft Office Suite, including Word, Outlook, Access, and advanced Excel skills
Strong customer service orientation with a passion for problem-solving and delivering exceptional client support
Excellent written and verbal communication skills, with the ability to effectively communicate with clients and de-escalate concerns professionally
Collaborative team player with a strong commitment to supporting colleagues and contributing to overall team success
Highly detail-oriented and process-driven, with a focus on accuracy, organization, and thorough documentation
Technically proficient with the ability to quickly learn and navigate multiple internal and external systems and platforms
Your Compensation... Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. The salary range for this role is $19.63 - $33.13 per hour. The salary range may vary based on the specific geographic location in which the candidate resides.
Your Interview Process… To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The standard interview process includes:
Behavioral Interview with Talent Acquisition
Online talent assessment
Hiring Manager Interview
Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
Your Benefits & Perks...
Generous PTO plan with paid holidays + floating holidays
100% paid Employee Healthcare on Day 1
Eligible for all medical, dental, and vision benefits on Day 1
401k with employer match, vested on Day 1
Opportunity to work for a growing, global organization.
Ability to engage with clients and internal partners to make an impact.
Organization-wide focus on growth and development
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Offices: 60 E 42nd St, Suite 1500, New York, New York 10165, US · 288 Ningxia Rd., Qingdao Software Park Building G5, 3rd Fl, Qingdao, Shandong 266071, CN · Jinan Hi-tech Zone, Qilusoft Park 1, Shunhua Road Section F2, Pioneer Sq. Bldg 4, 5th Floor, Jinan, Shandong 250101, CN · 1221 N St, Lincoln, Nebraska 68508, US · Karle Town Centre, Bangalore, IN
InsuranceInsurtechKnowledge Process ManagementBusiness Process ManagementManagement ConsultingAdvisory ServicesDistribution StrategiesCompliance and Licensingand Tech-Enabled SolutionsConsulting
Based on 2543 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,905 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Illinois Department of Children and Family Services, Nevada System of Higher Education, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1773 of the 10905 open administrative positions offer remote or hybrid work (392 remote, 1381 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.