Position is Monday through Friday working hours 8am to 5pm with an hour unpaid lunch/break period. Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to jo…
Skills: Psychiatric support, Tele-health support, Customer service, Data entry, Electronic medical records
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Full-time
high school
Posted 12d ago
~40 hrs/week
Responsibilities
The Psychiatric Support Assistant supports clinical staff by managing client flow, scheduling appointments, and facilitating tele-health sessions via Zoom. They are responsible for maintaining accurate electronic medical records and ensuring all necessary documentation for psychiatric visits is prepared and compliant.
Requirements
Candidates must have at least two years of experience in a medical or behavioral health setting and a high school diploma or GED. Proficiency in computer systems, electronic medical records, and the ability to troubleshoot tele-health access issues are required.
Full job description
Position is Monday through Friday working hours 8am to 5pm with an hour unpaid lunch/break period.
Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a Psychiatric Support Assistant to support and advocate for our clients. Suncoast Center offers a variety of programs such as intensive community based mental health, forensic programs, office-based mental health and substance use care, as well as programs designed to assist children and their families in an effort to capture the needs of the entire community.
Suncoast Center has devoted over 75 years to ensuring the community has access to mental health services and support to individuals in need.
Schedule: Monday through Friday 8am to 5pm with an hour unpaid lunch/break daily
Job Duties:
Minimum Qualifications: 2 years of working experience in a medical practice or behavioral health setting required. Ability to understand and clearly describe zoom access requirements and troubleshoot issues with families in order to support effective tele-health experience. Experience with HIPAA, consents to treat, and releases of information. Demonstrates a non-judgemental attitude, a positive disposition, and hope regardless of customer state of mind. Displays excellent customer service, telephone skills, and schedule experience required.
Education: High School or GED
Experience: Demonstrated ability to problem solve computer and telephonic access issues with others.
Other:
Working Conditions: Office based setting in direct contact with others including young children
Computer Literate and experience with an electronic medical records
Demonstrate or develop full knowledge of Zoom Platform
Job Duties:
Has knowledge of the general process of psychiatric visits and educates clients and families on the process. Including but not limited to supporting Zoom tele-heath platform sessions and phone sessions.
Works with clinical staff to ensure timely client flow through scheduled services
Assists with follow up on all pending client issues.
Follows department procedures for Avatar entries to insure the quality and integrity of the data entry.
Serves as back-up to other Central Intake or Front Office Operations overflow as assigned
Ensures timely and accurate data entry and outcomes for designated service areas and generates required reports.
Schedules appointments for clients and providers.
Provides confirmation and follow-up calls for future and missed appointments.
Coordinates that the guardian or legally authorized person and youth are on the zoom or phone, or in person meetings.
Provides assistance to children’s psychiatric providers in order to have a successful psychiatric visit.
Prepared support documentation needed for psychiatric appointments including:
Medication Authorizations and consents for pharmacies; with prior authorizations for medications and/or specialty services
Special Authorizations
Verification of documentation of legal guardianship and consent to treat
Required documentation for youth in foster care
Ensuring the release of information is complete
School and parent forms
Records requests for coordination of care
Is familiar with the use of an Electronic Health Record and can navigate through required documents for identifying those that need completing or updating.
Updates client paperwork (electronic and other) so that it is completed prior to the appointment.
Assists in the coordination of updating treatment plans.
Provides education to clients and families regarding the use of the Medication Line, and assists with the coordination of medication line communication with providers
Assists with internal referrals for additional services.
Provides medical staff updated information regarding compliance with other services and care.
Reports all risks to supervisor and ensures that risk notes and safety plans are completed as appropriate.
Meets regularly with program manager to review cases and job performance.
Accomplishes individual goals.
Other duties as assigned
Additional Requirements:
Must be 21 years of age.
Negative Drug Screening prior to hire and throughout employment.
Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance.(must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).
Must be able to provide official transcripts.
Working Conditions: Indoor work; local travel for meetings, training, and location assignment. Busy, high stress office. Ability to work in high-stress environment; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, ability to operate multi-line switchboard, copy machine, personal computer, calculator, fax machine and credit card machine.
Computer Literate in Microsoft Outlook, Word, Excel; familiar with electronic medical records
Suncoast Center, Inc is a drugfree workplace and follows federal guidelines/regulations related to marijuana use
All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). https://info.flclearinghouse.com/
Our mission is to strengthen, protect, and restore lives for a healthy community.
Industry
Mental Health Care
Company size
201-500 employees
Founded
1944
Headquarters
St. Petersburg, Florida
LinkedIn followers
2,184
Suncoast Center has been serving the residents of Pinellas County since 1944. Suncoast Center provides a full spectrum of services designed to meet the needs of individuals across all ages and address the entire range of behavioral health challenges. Implementing the Certified Community Behavioral Health Clinic (CCBHC) model, we are committed to delivering integrated, trauma-informed and recovery oriented care that is both accessible and tailored to the unique needs of each person we serve.
Our services span the entire continuum of care, from early intervention and prevention programs for young children to specialized treatment for adults facing severe and persistent mental health conditions. We offer individual and group therapy, medication management, crisis intervention, and substance use treatment, all deeply rooted in trauma-informed practices that prioritize the dignity, safety, and well-being of every client. Our multidisciplinary team, including experts in early childhood development, mental illness, and substance use disorders, ensures that our care is informed by the latest research and best practices, delivered with the highest standards of compassion and respect.
Offices: 4024 Central Ave, St. Petersburg, Florida 33711, US
Based on 1858 listings with disclosed salaries, most administrative jobs in Florida pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
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Are there remote or hybrid Administrative jobs in Florida?
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