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The Case Manager serves as the primary point of contact for clients, guiding them through the personal injury process while ensuring they feel supported. They are responsible for managing medical treatment, organizing records, coordinating insurance, and keeping cases moving toward settlement.
Requirements
Candidates must have at least one year of experience in personal injury case management and be fluent in Spanish. Strong organizational skills, a customer service mindset, and the ability to work extended hours to meet litigation deadlines are required.
Full job description
As a Personal Injury Case Manager, you'll be the steady, reassuring point of contact who guides injured clients through what is often a stressful and unfamiliar process while keeping their cases organized and moving. Exceptional client support is at the heart of this role: you'll check in on clients' recovery, keep them informed, and make sure they feel genuinely cared for from intake through settlement. Alongside that, you'll track high stakes deadlines, coordinate medical treatment and records, manage insurance, repairs, and keep attorneys aligned. If you love helping people, bringing order to complexity, and being the person everyone can count on, this role is for you.
What you'll do:
Deliver Exceptional Client Support
Serve as a warm, reliable point of contact guiding clients through the process and making them feel supported at every step
Ensure client introductions are completed and maintain regular communication schedules, including check ins on treatment and recovery
Respond to client questions and concerns promptly and with empathy
Coordinate reassignment communications and handle non responsive client follow up, keeping clients engaged in both their treatment and their case
Help facilitate smooth attorney and client communication overall
Manage Treatment, Records & Insurance
Monitor each client's medical treatment-help ensure they are treating consistently, flag gaps in care, and track progress toward maximum medical improvement
Order, follow up on, and organize medical records and billing from providers
Identify and track all applicable insurance coverage (at fault/liability, UM/UIM, MedPay, and health) — including carriers, claim numbers, adjusters, and policy limits
Negotiate with medical providers to help maximize the client's net recovery
Track medical and health insurance liens (including Medicare/Medi Cal where applicable) and letters of protection, and support timely lien resolution
Coordinate vehicle repairs and property damage resolution for auto accident clients
Help assemble and coordinate demand packages, and track demand and settlement deadlines
Once a case settles, prepare the client's breakdown of costs, expenses, and liens (net to client settlement statement)
Keep Cases Moving
Attend attorney meetings and capture key decisions, action items, and deadlines
Maintain and update case blueprints and the case management tracker to reflect current case status, treatment status, and case progress
Monitor critical deadlines including but not limited to the Statute of Limitations uninsured/underinsured motorist (UM/UIM) demand deadlines, and demand/settlement deadlines; for cases that proceed to litigation, track applicable court deadlines
Keep cases advancing from intake through treatment, demand, and settlement — following up so nothing stalls
Track case progress and report updates during monthly team meetings
Coordinate Scheduling & Coverage
Schedule and coordinate depositions, medical examinations (IME/DME), mediations, and hearings
Resolve scheduling conflicts in coordination with attorneys
Monitor team communications to ensure scheduling needs are addressed quickly
At least one year of experience in personal injury case management is required
Must be fluent in Spanish
A genuine customer service mindset — you're empathetic and patient, and you take pride in making clients feel cared for
Strong organizational and time management skills — you can juggle multiple priorities without dropping the ball
Clear, confident written and verbal communication
A proactive mindset: you spot problems before they become emergencies
A collaborative team player who works well across departments — including comfort coordinating with medical providers and insurance adjusters
Comfort reading and organizing medical records and bills is a plus
Must be flexible and comfortable working extended hours as needed to support litigation deadlines, trial schedules, and case demands
This is a full time, on site role. Standard hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime required when necessary to meet litigation deadlines, trial schedules, and case demands.
About Shegerian & Associates
Shegerian & Associates is one of California’s premier plaintiff-side employment law firms, headquartered in Los Angeles and dedicated to protecting the rights of workers statewide. Since our founding in 2002, we’ve grown into a dynamic team of 150+ professionals across five offices, while never losing sight of what makes us strong — personal attention, hands-on support, and mentorship at every level.
With more than $1 billion secured in verdicts and settlements, we’ve successfully represented thousands of employees across industries. Led by Carney Shegerian, a nationally recognized trial attorney and advocate for workers’ rights, our firm has built a reputation as relentless litigators who win results that change lives.
Our attorneys are regularly recognized by top press and highly regarded publications such as Daily Journal, Top Verdict, Super Lawyers, and Best Lawyers, reflecting both the caliber of our advocacy and the respect we’ve earned in the legal community.
Our Culture & Career Growth
At Shegerian & Associates, we believe that justice isn’t just something we fight for in court — it’s also how we treat our team. Even as we expand, we remain deeply committed to a collaborative, values-driven environment where mentorship is a priority. From day one, team members receive hands-on guidance from experienced trial lawyers, opportunities to sharpen litigation skills, and exposure to complex, high-impact cases.
Whether you’re starting your career or ready to take the next step, you’ll find a place here to grow, learn, and thrive — with the resources of a leading firm and the personal support of a close-knit team.
Join Us
If you’re driven by integrity, motivated to fight for fairness, and eager to learn from some of the best trial attorneys in the nation, Shegerian & Associates offers more than just a career — it offers a mission.
📎 Learn more at: shegerianlaw.com
📞 1(619) 367-9810
Offices: 11520 San Vicente Blvd, Los Angeles, California 90049, US · 6205 Lusk Blvd, San Diego, California 92121, US · 3764 Elizabeth St, Riverside, California 92506, US · 706 Sansome St, San Francisco, California 94111, US · 320 N Larchmont Blvd, Los Angeles, California 90004, US
Class ActionWrongful TerminationPersonal InjuryTortLabor & EmploymentPAGAand Trial AttorneysLegal
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