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Service Desk Representative - SHP Finance - Sharp Tech Way - Day Shift - Full Time
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$30/hr–$42/hr
Full-time
bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
This position provides first-level IT support and triage for system users, managing issues related to applications, network access, and user accounts. The role involves documenting and resolving technical problems while ensuring adherence to Service Level Agreements.
Requirements
Candidates must hold a bachelor's degree in Computer Science or Library/Information Sciences, or possess at least 2 years of equivalent work experience. Proficiency in helpdesk tracking software and Microsoft Office applications is required.
Full job description
Hours:
Shift Start Time:
8 AM
Shift End Time:
4:30 PM
AWS Hours Requirement:
8/40 - 8 Hour Shift
Additional Shift Information:
Weekend Requirements:
No Weekends
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$30.370 - $37.950 - $42.510
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do This position is responsible for providing first level support and triage for all system users at Sharp Health Plan on a variety of issues related to application platforms, network access, user accounts and business issues related to information technologies. Work closely with SHC ISD/TAC to triage issues to the corporate help desk and follows up to ensure that all user issues are resolved with the agreed upon SLA.
Required Qualifications
Bachelor's degree in the field of Computer Science or Library/Information Sciences and/or 2 years equivalent work experience.
Experience with Helpdesk tracking software, Tack-IT, Remedy, Service Cloud.
Preferred Qualifications
2 Years experience.
Essential Functions
Act as a liaison Provides support to remote and local users on a variety of IT issues including but not limited to VPs, Managers and Directors, system users, SHC ISD, SRS SCMG and other clients of SHP.
Demonstrates knowledge and keeps abreast of changes Keeps up to date with a variety of the field's concepts, practices, and procedures. Preserves and grow knowledge of help desk procedure, products, and services.
Helpdesk management Provides first level contact and convey resolutions to customer issues. Properly escalates unresolved queries to the next level of support. Tracks, routes and redirects problems to the correct resources. Follows up with customers, provides feedback and sees problems through to resolution. Ensures proper recording, documentation and closure of all issues. Logs and routes user issues through call center database, Helpdesk tracking tools.
Internal and external customer service Provides prompt, accurate and excellent services to internal and external customers. Develops solid professional working relationships with various internal departments and external customers as required.
Participates in other duties as assigned Participates in special projects and other duties as assigned. These may include, but are not limited to, work groups, proposals, audits and back-up support for other departments.
Reporting Prepares monthly Service Desk reports and statistics for all reported issues for management. Recommends procedure modifications or improvements to ensure SLAs are being met. Tracks Service Level Agreements (SLAs) and report against SLA metrics. Updates Customer data and produce activity reports by customer, department, division.
Troubleshooting Identifies, researches, and resolves technical problems related to desktop troubleshooting, applications, and web portals. Routes issues to appropriate resources for solving problems and meeting customers requests.
Knowledge, Skills, and Abilities
Knowledge of ITIL or other IT best practices frameworks.
Working knowledge of computer applications, MS Office, Desktop Operating Systems, Windows, Outlook.
Knowledge of database platforms, including Excel and SQL server.
Proficient in MS Office (Word and Excel), excellent organizational skills and must have great customer service skills.
Some knowledge of web tools, asp, .net, Interdev, IIS, source-safe desirable.
Understanding of marketing and customer service principles.
Understanding of basic project management principles. Excellent written, oral, and interpersonal communication skills.
Highly self-motivated and directed, with keen attention to detail.
Good analytical and problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Organized and flexible individual should be able to perform multiple tasks with varying priorities and have the ability to execute complex verbal and written instructions.
Takes initiative to work independently with minimum supervision, to complete projects in an efficient manner.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class
Related keywords
Service DeskIT SupportHelpdeskTriageSLAITILMS OfficeSQL ServerWindowsOutlookTroubleshootingTechnical SupportCustomer ServiceDocumentationProject ManagementApplication Support
How much do Administrative jobs in California pay?
Based on 5489 listings with disclosed salaries, most administrative jobs in California pay between $65k–$128k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in California right now?
There are currently 25,196 open administrative positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in California?
Companies currently hiring include Costco Wholesale, UCSF Department of Anesthesia and Perioperative Care, Adventist Health Sierra Vista, Keck Medicine of USC, Sutter Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in California?
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