Career Category

Operations

Job Description

Position Summary

The Sr. Associate, R&D Operations Supplier Management & Performance Analytics (SMPA), supports the effective management and oversight of external suppliers delivering services across Amgen Research and Development.

This role is responsible for the tactical execution of SMPA processes, supplier performance activities, transactional support, data and document management, and cross-functional coordination. The Sr. Associate works closely with R&D functional teams, supplier governance partners, Supplier Functional Management Teams, and external suppliers to promote timely execution, accurate reporting, process compliance, and effective issue escalation.

The role also provides project and process management support for supplier-related initiatives and maintains the systems, databases, documentation, and meeting infrastructure required to support the SMPA operating model.

Supplier Management and Performance Support

• Support the tactical execution of R&D Operations supplier management and performance analytics strategies.
• Monitor supplier key performance indicators, service metrics, milestones, and operational deliverables.
• Consolidate supplier performance information and prepare metric rollups, dashboards, summaries, and meeting materials.
• Identify performance trends, risks, issues, and data gaps and escalate them to the appropriate supplier or functional lead.
• Support Supplier Functional Management Team meetings, including agenda development, meeting coordination, documentation of decisions, and tracking of follow-up actions.
• Maintain supplier-related databases, trackers, team resources, and performance records.

Transactional and Operational Support

• Coordinate purchase order closeout activities and related follow-up.
• Support tracking and measurement of supplier scopes of work, deliverables, and contractual commitments.
• Coordinate shipping requests and the return of investigational product or other Amgen materials from suppliers.
• Collect and coordinate information required for applicable business, financial, and information systems.
• Track requests through completion and follow up with stakeholders to resolve outstanding items.
• Provide administrative and operational support for requests for information, proposals, quotations, and other RFX activities.
• Support supplier onboarding, documentation, and operational readiness activities, as assigned.

Project and Process Management

• Provide project coordination and process management support for SMPA initiatives.
• Develop and maintain project plans, action logs, timelines, status updates, and risk and issue trackers.
• Coordinate activities across R&D functions, supplier governance teams, shared services, testing sites, and supplier organizations.
• Contribute to departmental and cross-functional initiatives and special projects.
• Support the development and implementation of process improvements that strengthen supplier oversight, operational efficiency, and data quality.
• Maintain process documentation, standard work, job aids, and supporting materials.

Documentation and Systems Management

• Maintain accurate and compliant supplier documentation in SharePoint, electronic document management systems, and other approved Amgen platforms.
• Support document collection, organization, retention, and version control.
• Ensure supplier performance data and supporting records are current, complete, and readily available for review.
• Provide administrative support for supplier governance and RFX documentation.
• Assist with the preparation of records and supporting materials for governance reviews, assessments, or audits.

Meeting and Stakeholder Coordination

• Coordinate functional, cross-functional, and Supplier Functional Management Team meetings.
• Prepare agendas, presentation materials, action logs, and meeting minutes.
• Document key decisions, owners, and due dates and monitor actions through closure.
• Communicate effectively with internal stakeholders and external suppliers to support timely resolution of operational matters.
• Build productive working relationships across geographically and functionally diverse teams.

• Operates primarily within established SMPA processes, procedures, and governance frameworks.
• Independently manages routine assignments and coordinates moderately complex activities with guidance from the manager or functional lead.
• Exercises sound judgment in prioritizing work, maintaining data integrity, coordinating stakeholders, and escalating supplier risks or performance concerns.
• Does not have direct people-management responsibility.
• Recommendations and escalations are reviewed by the Sr. Manager or appropriate supplier governance lead.

The Sr. Associate will collaborate with:

• R&D functional subgroups and subject-matter experts
• R&D Supplier Governance
• Supplier Functional Management Teams
• Clinical Development Teams
• Global Regulatory Affairs and related R&D functions
• Digital Technology and Information teams
• Global Business Services and shared-service organizations
• Testing sites and operational partners
• Procurement, Finance, and contracting partners
• External suppliers and supplier relationship contacts

• Accurate and timely supplier performance metrics and reporting
• Supplier Functional Management Team agendas, meeting materials, minutes, and action logs
• Current supplier databases, trackers, and team resources
• Complete and compliant supplier documentation
• Timely coordination and closure of supplier-related transactions and requests
• Updated process documentation, job aids, and standard work
• Clear escalation of supplier performance risks and operational issues

One of the following:

• Master's degree; or Bachelor's degree and minimum of 5 years of relevant R&D experience

In addition:

• Demonstrated project or process management experience
• Strong written and verbal communication skills in English
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook
• Ability to manage multiple priorities, deadlines, and stakeholders
• Demonstrated attention to detail and commitment to data accuracy
• Foundational knowledge of supplier management, procurement, contracting, or R&D operations

• Four or more years of experience in the life sciences industry
• At least two years of experience in biopharmaceutical research and development
• Experience supporting supplier performance management, supplier governance, procurement, contracting, or outsourced services
• Experience monitoring key performance indicators, service-level measures, and supplier deliverables
• Familiarity with purchase orders, scopes of work, RFX processes, and supplier documentation
• Knowledge of Amgen systems and processes relevant to supplier management and performance analytics
• Experience with SharePoint, electronic document management systems, reporting tools, or workflow platforms
• Experience working in a global, matrixed, and cross-functional environment

• Project and process management
• Supplier and stakeholder coordination
• Meeting management and facilitation support
• Strong organizational and prioritization skills
• Attention to detail and data quality
• Clear written and verbal communication
• Ability to learn new systems, tools, and processes quickly
• Sound judgment and appropriate escalation
• Accountability for high-quality and timely results
• Ability to collaborate across functions, regions, and organizational levels
• Continuous improvement and problem-solving mindset
• Professionalism when handling confidential or sensitive business information

What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team. careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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