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$23/hr–$32/hr
Full-time
high school
Compensation structure, Benefits offerings, Career development programs
Posted 2d ago
~40 hrs/week
Responsibilities
The representative is responsible for greeting patients, managing the appointment check-in process, and handling scheduling and confirmations. They act as a liaison between providers, practice staff, and billing representatives to ensure a smooth patient experience.
Requirements
Candidates must have a high school diploma, BLS certification, and at least six months of customer service or clerical experience. Proficiency in Microsoft Office and the ability to handle multi-phone lines are required.
Full job description
Work Location
Ladera Ranch, California
Work Shift
Day – 08hrs (United States of America)
Why CHOC?
At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.
Environmental Sustainability Statement
Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.
Job Summary
The Practice Patient Services Representative is responsible for greeting, assisting and directing patients and their families through the appointment check in process. Assists with appointment scheduling, confirmations and ensures thorough and complete information is obtained to facilitate the appointment process. Interacts with providers, practice staff, and billing representatives. Exceptional communication and interpersonal skills are required for superior customer service.
Pay Range
Minimum $23.00 Midpoint $27.94 Maximum $32.88
Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.
Position Details
This is a full time position supporting our SOCPA practice. While this position will primarily work at the Ladera Ranch office, coverage at other SOCPA locations may be requested as needed.
Experience
Required: Minimum of six (6) months of customer service, clerical or front office experience.
Preferred: Experience in a medical practice, clinic or office setting. Experience with electronic medical records (EMR) and practice management systems (scheduling/billing).
Education Required: High School Diploma/ GED or equivalent.
Preferred: Some post High School education, to include Medical Office courses. Specialized Skills Required: Working knowledge of computers and Microsoft Office Suite. Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines. Excellent interpersonal skills, judgement with the ability to work harmoniously with others.
Preferred: Medical terminology knowledge such as CPT & ICD10 coding. Bilingual in English/ Spanish or English/Vietnamese. Knowledge of scheduling software products and processes. Licensure
* Required: Basic Life Support (BLS)
Work Environments - Functional Demand:
Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.
Physical Activity Requirements:
Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation
Physical Activity Lifting
Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%
Sensory Requirements:
Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision
CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.
We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.
If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.
Related keywords
Patient ServicesPediatricsEMRMedical OfficeBLSCPTICD10Healthcare AdministrationFront OfficePatient SchedulingMedical BillingCustomer Service