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Full-time
bachelor degree
Posted 40d ago
~40 hrs/week
Responsibilities
Oversee daily network operations and provide supervisory support, mentoring, and accountability to a team of coordinators and specialists. Manage order fulfillment delays and communicate business performance and risks to leadership and internal stakeholders.
Requirements
Requires a bachelor's degree or equivalent experience with at least 4 years in logistics and 2 years in a leadership role. Must possess strong communication skills and the ability to work on a variable schedule at the Tempe headquarters.
Full job description
Team Lead, Network Operations
About the position: This is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service, and sound decision-making. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship.
What you’ll be doing:
Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.
Proactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals.
Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis.
Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.
Act as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA, and more.
Manage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.
Proactively communicate with leadership regarding business performance, the adverse impact of decisions on the field, and potential risks to the business.
Perform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
Be a continuous positive force within the office, creating strong morale and spirit throughout the team.
What the Job Requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Bachelor's degree or equivalent experience is required.
4+ years experience in a logistics role.
2+ years of experience in a manager or leadership role.
Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner.
Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner.
Ability to communicate clearly and concisely, both written and oral.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with strong attention to detail.
Ability to work in an office environment, with extensive use of computers.
Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
Ability to read, write, speak, and understand English.
Availability to work variable schedule(s) as necessary.
Ability to commute and work out of the Tempe headquarters.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Related keywords
Logistics Management SystemsJIRANetwork OperationsRoot Cause AnalysisQuality MetricsOrder FulfillmentPerformance ManagementLogisticsSupply ChainSupervisory
Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
2012
Headquarters
Tempe, Arizona
LinkedIn followers
104,712
Total funding
$5.2B
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences.
Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds.
Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok.
Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Offices: 300 E Rio Salado Pkwy, Tempe, Arizona 85281, US
auto sales and ecommerceE-CommerceAutomotiveInternetAutonomous Vehicles
Based on 698 listings with disclosed salaries, most administrative jobs in Arizona pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Arizona right now?
There are currently 6,758 open administrative positions in Arizona listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Banner Health, Arizona Department of Transportation, HonorHealth, Costco Wholesale, ASU Global Academic Initiatives, among others. Browse the listings above to see every active employer.
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Yes — 871 of the 6758 open administrative positions offer remote or hybrid work (300 remote, 571 hybrid).
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Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.