TempForce Associate Access Specialist Start Date - 09/14/2026
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Entry level$35M raised
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TempForce Associate Access Specialist Start Date - 09/14/2026
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Temporary
high school
Health Insurance, Disability Insurance, Retirement Offerings, Wellness Offerings
Posted 9d ago
~40 hrs/week
Remote in Tennessee, United States
Responsibilities
Handles inbound and outbound calls to schedule patient appointments and capture messages for clinic staff. Navigates complex scheduling situations and provides patients with essential information regarding locations and processes.
Requirements
Requires a High School Diploma or GED and approximately 1 year of relevant work experience. Candidates must demonstrate proficiency in customer service and the ability to use electronic scheduling systems.
Full job description
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
Organization:
ANC - Model Office
Job Summary:
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions.
.
KEY RESPONSIBILITIES
Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
Captures customer information and document using messaging system to clinic staff and/or providers.
Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
Provides information to customer regarding appointment location, process steps, parking, etc.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
Patient Satisfaction (Fundamental Awareness): Participates in patient satisfaction related process improvement activities as well as providing high quality contact experience for the patient with every call. This position also has direct effect on ease of scheduling appointment and ease of getting clinic on the phone.
Customer Service (Fundamental Awareness): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
Call Center Telephone Etiquette (Fundamental Awareness): Able to handle patient or provider calls and contribute positively to the call center working environment. Demonstrates good manners, decorum and appropriate protocols. Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way.
Core Accountabilities:
Organizational Impact: Performs clearly defines tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed. Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. Team Interaction: Individually contributes to the team.
Core Capabilities :
Delivering Excellent Services : Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality : Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation :Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.
Position Qualifications:
Responsibilities:
Certifications:
Work Experience:
Relevant Work Experience
Experience Level:
1 year
Education:
High School Diploma or GED
This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
From specializing in transplants and pediatric cancer to solving undiagnosed diseases, we know solving the most complex problems prepares us to solve any problem. We are committed to excellence in patient care, research, and medical education and training. We thrive on challenges, embrace collaboration and champion innovation. We are a growing academic health system with seven hospitals and hundreds of clinics throughout the Mid-South, as well as one of the nation's top biomedical research programs.
Join us: https://www.vumc.org/careers/
We are regularly ranked among the nation's leading hospitals in terms of quality and effectiveness. Our tireless pursuit of personalized care has earned scores of patient satisfaction awards. Our research is expanding the frontiers of medical knowledge, and every day we advance toward a better understanding of human health. We blend new discoveries and technology into health education, preparing distinguished medical professionals to offer the most advanced and compassionate care possible.
We set the pace for health care in the Southeast, and we are a nationally respected referral center. We are building on nearly 150 years of accomplishments to shape the future of health care the world over.
For information about our clinical services for adults throughout the Vanderbilt Health system, visit http://www.VanderbiltHealth.com.
For information about our comprehensive Monroe Carell Jr. Children's Hospital at Vanderbilt, visit https://childrenshospitalvanderbilt.org/
Social Media Participation Guidelines: http://VUMC.org/main/social
Offices: 2525 West End Ave., Ste. 500, Nashville, Tennessee 37203, US · 1211 Medical Center Dr, Nashville, TN 37212, US
PrimarySpecialty and Subspecialty CareClinical and Translational ResearchGraduate Medical EducationPrecision MedicineBiomedical InformaticsSurgeryOrthopedicsNeurology and NeurosurgeryCardiology and Cardiac Surgery
Based on 452 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 5,766 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Vanderbilt University Medical Center, Erlanger, Ascension, University of Tennessee, Knoxville, Graduate School, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 679 of the 5766 open administrative positions offer remote or hybrid work (310 remote, 369 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.