The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, man…
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$14/hr–$20/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k) retirement plan, Life insurance, Short-term disability insurance
Posted 8d ago
~40 hrs/week
Responsibilities
The Patient Care Coordinator manages the front office experience, including patient reception, scheduling, and account management. They are responsible for coordinating the patient journey, handling insurance billing, and supporting clinic retention efforts.
Requirements
Candidates must have a high school diploma or GED and preferably 1-2 years of experience in customer service or retail. Proficiency in computer skills and the ability to handle confidential information with discretion are required.
Full job description
The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources.
At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.
This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.
JOB RESPONSIBILITIES
Receive all patients into the clinic according to standards set forth by the company. (Reception Protocol)
Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments.
Answer phones promptly using standard greeting, listen empathetically and follow phone script.
Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.
Facilitate a concierge-level patient experience in the front office. (Setting the Stage)
Keep office neat, clean and current.
Prepare coffee and refreshments every morning.
Review charts for upcoming patient appointments using company checklist.
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Administer patient intake forms at check-in. Review and update PMS as needed.
Participate as needed in patient education.
Manage patient schedule on behalf of Clinic Team. (Schedule Optimization)
Schedule and confirm all patient appointments.
Enter appointment outcomes within twenty-four hours of completion.
Use strategic scheduling to accommodate same- or next-day new patient appointments.
Prep schedule in advance for daily Opportunities and Special Events.
Manage patient accounts receivable, deposits and inventory for Clinic Team. (Accounts Management)
Track all orders, sales and payments through patient management software.
Adhere to purchasing and inventory guidelines.
Maintain cash ‘till’ and make regular bank deposits.
Reconcile all deposits daily and report weekly.
Collect patient insurance information and request verification of benefits.
Submit insurance billing requests. Monitor claim status for follow-up as needed.
Comply with monthly Accounts Receivable and Inventory reporting requirements.
Help build practice through patient contact, outreach and retention marketing. (Customer Lifecycle)
Always schedule follow-up appointments for patients seen in the clinic.
Be familiar with your clinic/regional marketing event calendar.
Place follow-up calls to patients included in remarketing outreach and campaign reports as received.
Ensure accurate patient record classification via updates to required fields and additional research as needed.
Adhere to HIPAA guidelines and protect patient privacy.
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
High school diploma or GED
Experience
1-2 years’ experience in a customer service or retail position preferred
Knowledge / Technical Requirements
Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems
Industry familiarity encouraged
Competencies, Skills & Abilities
Excellent Customer Service skills
Ability to manage all confidential information with complete discretion
Ability to organize and multitask
Problem solving skills
Good communication and interpersonal skills required
A strong desire to learn and positive outlook
Ability to pass a basic computer assessment during in person interview
Working Conditions
Standard office conditions
Equipment Operation
Standard office equipment
Salary and Other Compensation:
The hourly rate for this position is between $14.81 - $20.19 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for commissions based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.
Hear life to its fullest.
From quiet dinner conversation to music and movies, we know how important quality of hearing is to quality of life. That’s why we work hard to bring you the best service and the most advanced hearing technology available.
Real hearing solutions for real people
We give our patients the professional answers, advice and tips they need to maintain healthy hearing. What’s more, we offer new patients valuable hearing and speech evaluations, as well as demonstrations of the world’s finest hearing devices.
We’re committed to making your journey to better hearing both comfortable and satisfying. Through cutting-edge research, hearing loss awareness programs and outstanding service, we offer better lives through better hearing.
A network of excellence
Our hearing care professionals are friendly, knowledgeable and trustworthy. They’re here to help you understand your condition and find the right instrument to fit your lifestyle. Best of all, they’re part of an international hearing care network of top researchers, technology providers and patient practices.
Offices: 6455 Flying Cloud Dr, Eden Prairie, Minnesota, US
Based on 452 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 5,766 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Vanderbilt University Medical Center, Erlanger, Ascension, University of Tennessee, Knoxville, Graduate School, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 679 of the 5766 open administrative positions offer remote or hybrid work (310 remote, 369 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.