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Full-time
Medical, Dental, Vision, Life Insurance, Critical and Accident Insurance, PTO
Posted 33d ago
~40 hrs/week
Responsibilities
The Front Desk Clerk is responsible for greeting guests, managing transactions, and overseeing front office operations to ensure high guest satisfaction. Key duties include coordinating arrivals and departures, handling cash, and maintaining safety and security standards.
Requirements
Previous customer service or hotel front desk experience is preferred. Candidates must possess excellent interpersonal communication skills and proficiency in the English language.
Full job description
This position pays $16 / hour.
Full time Front Desk Clerk benefit package offered:
Benefits begin 30 days after you start
Medical
Dental
Vision
Life Insurance
Critical and Accident Insurance
PTO
Hotel Discounts
Must be flexible in shifts (7am-3pm & 3pm-11pm)
Job Summary: Service guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relations. Effectively support the Front Office Supervisor, control and manage all front office operations and exceed company standards for guest satisfaction.
Specific Duties:
Assists in maximization of revenue goals through up selling and down selling according to occupancy, rates and competitors;
Efficiently coordinates daily arrivals and departures including special requests;
Follow hotel’s cash handling procedures;
Keeping front office neat and organized and communicating daily activities to appropriate departments;
Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations;
Responds to and directs emergency situations and security issues to management immediately;
Report to supervisor any health, safety, or hazard issues;
Ensures that health and safety standards are maintained with the front desk both employee and guest perspective;
Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures;
Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk;
Attends meetings and training as requested;
Responsible for proper key control;
Must wear uniform and nametag;
Must comply with hotel and brand standards;
Ensures compliance of all company policies and procedures;
Work closely with the sales team and capitalize on all revenue;
Have good understanding of PMS system;
Be willing to work any shift and fill in when other associates are not able to work;
Continue working until the next shift arrives;
Send a daily end of shift activity to Supervisor and copy to General Manager;
Must embrace the Mission, Values and Vision of Indus.
Maintain personal cleanliness.
Education/Experience: Customer services experience/hotel front desk experience preferred.
Language Skills: Excellent interpersonal/communication and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
We look forward to hearing from you soon!
Related keywords
HospitalityFront DeskPMS SystemGuest SatisfactionRevenue MaximizationCash DropsKey ControlHotel ManagementCustomer InteractionShift Work
Headquartered in Columbus, Ohio, Indus Hotels is a hotel development and management company.
Industry
Hospitality
Company size
201-500 employees
Founded
1997
Headquarters
Columbus, Ohio
LinkedIn followers
1,694
At Indus Hotels, our mission is to provide impeccable hospitality and a welcoming environment not only for our guests but also for our employees. Indus Hotels is committed to being a leader in the community with an innovative approach to hotel management and ownership to ensure we deliver consistent quality and performance.
Offices: 1555 Lennox Town Ln, Columbus, Ohio 43212, US · 501 N High Street, Columbus, OH 43215, US · 3232 Olentangy River Road, Columbus, OH 43202, US · 50 N 2nd Street, Newark, OH 43055, US · 535 Smithfield St, Pittsburgh, Pennsylvania 15222, US
Hotel DevelopmentHotel ManagementDistressed Property Managementand Commercial Real EstateLeisureHospitalityHotelRestaurantsTravel
Based on 989 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Ohio right now?
There are currently 9,495 open administrative positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Ohio?
Companies currently hiring include Bon Secours Mercy Health, University Hospitals, TriHealth, Nationwide Children's Hospital, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Ohio?
Yes — 1000 of the 9495 open administrative positions offer remote or hybrid work (331 remote, 669 hybrid).
How do I apply for Administrative jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.