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$22/hr–$22/hr
Full-time
Posted 21h ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for greeting guests with energy and managing check-in and check-out processes with precision. They also serve as a community ambassador while handling guest inquiries and collaborating with other departments to ensure a seamless experience.
Requirements
Candidates should be service-oriented, detail-focused, and comfortable with technology in a fast-paced environment. Previous hospitality or customer service experience is preferred, along with a passion for eco-conscious living.
Full job description
Why Work at AC Palo Alto?
AC Hotel Palo Alto is where innovation meets hospitality. Nestled in the heart of Silicon Valley, it offers a sleek, modern workspace surrounded by creativity, culture, and cutting-edge tech. With a team-focused culture and an atmosphere that blends style with purpose, it’s the perfect place to grow your career while delivering exceptional guest experiences in one of California’s most dynamic regions.
About Us
At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.
Join our team of Experience Curators!
Coury Hospitality has an amazing opportunity as a Front Desk Agent.
Front Desk Agent – AC Hotels by Marriott Palo Alto | Palo Alto, CA
Refined Simplicity. Exceptional Service.
AC Hotel Palo Alto invites discerning travelers to experience hospitality with a European soul. As part of the esteemed AC Hotel brand, our property blends minimalist elegance with intuitive service in the heart of Silicon Valley. With thoughtfully designed spaces, curated amenities, and a passion for detail, our hotel is a haven for both business and leisure guests seeking a stay beyond the ordinary.
We’re seeking Front Desk Agents who embody warmth, attentiveness, and curiosity—professionals who thrive in creating memorable first impressions and delivering seamless guest experiences.
What You’ll Do
As a Front Desk Agent at AC Palo Alto, you’ll:
Greet guests with energy, enthusiasm, and personalized attention
Manage check-in and check-out processes with precision and grace
Serve as an ambassador of both the hotel and local community
Handle guest inquiries and resolve issues with creativity and care
Collaborate with departments across the hotel to exceed guest expectations
Accurately manage room assignments, billing, and guest profiles
Reflect the hotel’s commitment to sustainable hospitality in every interaction
What We’re Looking For
You're a great fit if you:
Thrive on making people feel welcome and seen
Are naturally service-oriented, detail-focused, and tech-comfortable
Work well in a fast-paced environment and as part of a close-knit team
Bring a passion for eco-conscious living and experiences
Enjoy the satisfaction of problem-solving and going the extra mile
Have hospitality or customer service experience—or the drive to learn
Why Join AC Hotel Palo Alto?
Work in a design-forward hotel inspired by European hospitality
Help curate elevated experiences that delight our guests
Be part of a collaborative team that values dedication, craft, and growth
Enjoy access to a modern property near leading tech campuses and cultural attractions
Grow with Coury Hospitality—a company redefining hospitality through intentional service and excellence
Let’s Redefine Hospitality Together
If you're passionate about service, sustainability, and bright guest experiences, this is your moment. Join AC Palo Alto and help guests feel good about where they stay—and how they’re treated.
Here's the Core of Coury Hospitality:
We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.
Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submittingmy application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above.
Related keywords
Front DeskHospitalityCustomer ServiceGuest ExperienceSustainabilityEco-consciousHotel ManagementSilicon ValleyCheck-inCheck-outBillingGuest ProfilesTeamworkCommunicationProblem-solving
We passionately create Unmatched Moments for guests and locals.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Grapevine, Texas
LinkedIn followers
19,889
For nearly 40 years, Coury Hospitality has been shaping places with purpose. We curate Unmatched Moments across distinctive hotels, restaurants, and bars by blending thoughtful design, intuitive service, and an unwavering attention to detail.
With deep expertise in the design, development, and operation of boutique hospitality experiences, we bring visions to life and create environments that invite connection, celebration, and return visits. When it comes to crafting memorable settings and meaningful experiences, Coury Hospitality delivers every time.
Offices: 1785 SH-26 W, Suite 150, Grapevine, Texas 76051, US
We passionately create Unmatched Moments for guests and locals.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1986
Headquarters
Grapevine, Texas
LinkedIn followers
19,889
For nearly 40 years, Coury Hospitality has been shaping places with purpose. We curate Unmatched Moments across distinctive hotels, restaurants, and bars by blending thoughtful design, intuitive service, and an unwavering attention to detail.
With deep expertise in the design, development, and operation of boutique hospitality experiences, we bring visions to life and create environments that invite connection, celebration, and return visits. When it comes to crafting memorable settings and meaningful experiences, Coury Hospitality delivers every time.
Offices: 1785 SH-26 W, Suite 150, Grapevine, Texas 76051, US