Job Overview Aflac Incorporated is seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia, United States. This is a Full-Time position where you will serve as a vital f…
Skills: Customer service, Communication, Active listening, Problem-solving, Analytical abilities
Job Overview Aflac Incorporated is seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia, United States. This is a Full-Time position where you will serve as a vital f…
Skills: Customer service, Communication, Active listening, Problem-solving, Analytical abilities
AO Global Elite
100% Work from Home Benefits Rep.
Columbus, Ohio, United States · Remote Solely
Entry level
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Skills: Customer service, Communication, Interpersonal skills, Problem-solving, Remote work
AO Global Elite
Elevate Your Career with AO: Unlimited Potential and Supportive Leadership
Columbus, Ohio, United States · Remote Solely
Mid level
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Skills: Customer Service, Practice Management Software, Communication Skills, Multitasking, Emotional Intelligence
Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answere…
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$18/hr–$30/hr
Full-time
bachelor degree
Health insurance, Dental insurance, Vision insurance, Paid time off, Holiday entitlement, Professional development
Posted 2h ago
~40 hrs/week
Responsibilities
The Customer Service Representative will serve as the primary point of contact for policyholders, handling inbound inquiries via phone and email. They are responsible for resolving customer issues, processing claims and payments, and maintaining accurate records of all interactions.
Requirements
Candidates must have proven experience in a customer-facing role and possess exceptional verbal and written communication skills. Proficiency in computer software and the ability to work effectively in a fast-paced, team-oriented environment are required.
Full job description
Job Overview
Aflac Incorporated is seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia, United States. This is a Full-Time position where you will serve as a vital first point of contact for our valued policyholders. The ideal candidate will be a compassionate and effective communicator, committed to providing an exceptional level of service and support. You will play a crucial role in upholding our organisation's commitment to being there for our customers when they need us most, ensuring their enquiries are handled with efficiency and care.
Responsibilities
Serve as the primary point of contact for customers, handling inbound enquiries via phone, email, and other communication channels.
Provide accurate, valid, and complete information by using the right methods and tools.
Effectively investigate and resolve customer issues and complaints with a high degree of professionalism and empathy.
Guide policyholders through the claims process, ensuring they have a clear understanding of the steps involved.
Process policy amendments, payments, and other customer requests with precision and in a timely manner.
Maintain detailed and accurate records of all customer interactions and transactions in our systems.
Collaborate with internal teams to manage complex customer cases and ensure seamless resolution.
Adhere to all company policies, procedures, and regulatory compliance standards.
Qualifications
Essential Qualifications:
Proven experience in a customer-facing service role.
Exceptional verbal and written communication and interpersonal skills.
Strong active listening, problem-solving, and analytical abilities.
A high level of empathy, patience, and professionalism.
Proficiency in using computers and standard office software.
The ability to work effectively in a fast-paced, team-orientated environment.
Excellent organisational skills and a keen eye for detail.
Desirable Qualifications:
Previous experience within the insurance or financial services industry.
Familiarity with CRM (Customer Relationship Management) software.
A degree from an accredited university or college is considered an asset.
Benefits
In addition to a dynamic and supportive work environment, we offer a competitive compensation and benefits package.
A competitive hourly wage of $18.00 - $30.00 USD, commensurate with experience.
Comprehensive health, dental, and vision insurance options.
Generous paid time off and holiday entitlement.
Opportunities for continuous professional development and career advancement within the organisation.
A robust retirement savings plan to help you prepare for the future.
How many Administrative jobs are open in Columbus, OH right now?
There are currently 1,553 open administrative positions in Columbus, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Columbus, OH?
Companies currently hiring include Nationwide Children's Hospital, Department of Animal Sciences at The Ohio State University, Ohio State University Physicians, OhioHealth, Heart of Ohio Family Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Columbus, OH?
Yes — 187 of the 1553 open administrative positions offer remote or hybrid work (48 remote, 139 hybrid).
How do I apply for Administrative jobs in Columbus, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.