Care Services Representative Location: Ohio's Hospice Care Coordination Center (Dayton, Ohio) In Person Employment Type: Full-Time Join Our Mission At Ohio's Hospice, every interaction matters. As a Care Services Represe…
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Full-time
high school, associate degree
Posted 3h ago
~40 hrs/week
Responsibilities
Serve as the first point of contact for incoming calls, routing them to the appropriate clinicians or departments with empathy. Provide information about hospice services and accurately document call details in organizational systems.
Requirements
Requires a high school diploma or GED with strong communication and computer proficiency. An associate degree and two or more years of experience in healthcare or call centers are preferred.
Full job description
Care Services Representative
Location: Ohio's Hospice Care Coordination Center (Dayton, Ohio) In Person Employment Type: Full-Time
Join Our Mission
At Ohio's Hospice, every interaction matters. As a Care Services Representative, you'll be the compassionate voice that welcomes patients, families, referral partners, physicians, vendors, and teammates to our organization. You'll play a vital role in ensuring every caller is connected with the right person or resource quickly, professionally, and with genuine care.
If you enjoy helping others, thrive in a fast-paced environment, and are passionate about delivering exceptional customer service, we'd love to hear from you.
What You'll Do
As a Care Services Representative, you will:
Serve as the first point of contact for incoming calls to the Care Coordination Center.
Answer calls promptly, professionally, and with empathy.
Gather accurate information and route calls to the appropriate clinician, scheduler, triage nurse, department, or team member.
Provide information about Ohio's Hospice services and programs.
Document call details accurately in designated systems.
Process messages efficiently and ensure timely follow-up.
Escalate urgent or time-sensitive concerns according to established procedures.
Monitor call queues to support established service level goals.
Assist callers in navigating organizational resources and services.
Participate in departmental meetings, training, and continuous quality improvement initiatives.
Support other departments and projects as needed.
What We're Looking For
Required Qualifications
High school diploma or GED.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to communicate compassionately with patients, families, healthcare professionals, and teammates.
Strong organizational skills and attention to detail.
Ability to multitask and effectively manage multiple systems simultaneously.
Proficiency with computers and technology, including electronic medical records, phone systems, and communication platforms.
Ability to maintain confidentiality and professionalism in every interaction.
Preferred Qualifications
Associate degree.
Two or more years of customer service, healthcare, call center, or related experience.
What Makes You Successful
The ideal candidate is someone who:
Provides outstanding customer service with every interaction.
Demonstrates compassion, patience, and professionalism.
Maintains accuracy while working in a fast-paced environment.
Communicates effectively with diverse audiences.
Works collaboratively as part of a team.
Is dependable, accountable, and committed to service excellence.
Why Ohio's Hospice?
When you join Ohio's Hospice, you become part of a mission-driven organization dedicated to celebrating the lives of those we have the privilege of serving. Every phone call is an opportunity to provide comfort, support, and guidance during important moments in people's lives.
If you're looking for a meaningful career where your compassion and customer service skills can make a difference every day, we encourage you to apply.
Ohio’s Hospice is a partnership of mission-driven, not-for-profit hospices in Ohio committed to a shared vision of strengthening and preserving community based hospices. Members of Ohio’s Hospice share the values of:
• Providing a patient atmosphere of hospitality, respect and caring
• Attending to the social, physical, and spiritual needs of each person we are privileged to serve
• Preserving and enhancing patient dignity
• Celebrating the life of each individual we serve
• Reducing unnecessary suffering in the communities we serve
Offices: 7575 Paragon Rd, Dayton, Ohio 45459, US · 324 Wilmington Ave, Dayton, Ohio 45420, US · 1900 Akron Rd, Wooster, Ohio 44691, US · 5940 Long Meadow Dr, Middletown, Ohio 45005, US · 1263 Glen Dr, Suite B, Millersburg, Ohio 44654, US
How many Administrative jobs are open in Dayton, OH right now?
There are currently 263 open administrative positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Dayton, OH?
Companies currently hiring include Premier Health Partners, University of Dayton School of Engineering, Signal Tru Brand, Logan Services A/C, Heat & Plumbing, CareSource, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Dayton, OH?
Yes — 25 of the 263 open administrative positions offer remote or hybrid work (9 remote, 16 hybrid).
How do I apply for Administrative jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.