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$84k–$108k/yr
Full-time
associate degree, bachelor degree, professional certificate
Medical coverage, Dental coverage, Vision coverage, Hybrid work environment, Life insurance, Disability insurance
Posted 3d ago
~40 hrs/week
Responsibilities
The Help Desk Manager leads daily operations and supervises staff to ensure high-quality technology support for employees across all brands. This role oversees the full lifecycle of hardware and software, manages onboarding/offboarding processes, and implements process improvements based on data insights.
Requirements
Candidates must have at least 4 years of IT support experience, including a minimum of 1 year in a supervisory or team lead role. Proficiency in Microsoft 365, identity management platforms, and ITIL principles is required, along with strong leadership and communication skills.
Full job description
Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Help Desk Manager to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
The Help Desk Manager will lead and optimize technology support for PB-level employees across all brands. This individual will oversee the Help Desk team responsible for daily technology requests, onboarding/offboarding, and lifecycle management of employee hardware and software tools.
This role is ideal for someone who is passionate about people and process, has a strong IT support background, and can lead teams in a high-growth, service-driven environment. The Manager will ensure timely and high-quality support while improving processes, tools, and employee satisfaction.
PURPOSE / IMPACT (Duties & Essential Functions)
Lead the daily operations of the Help Desk team, ensuring timely, high-quality technology support for PB-level employees.
Supervise and coach Help Desk staff, fostering a culture of responsiveness, accountability, and continuous improvement.
Oversee onboarding and offboarding processes, including account provisioning, hardware deployment and recovery, and system access management.
Manage the full lifecycle of employee devices and tools, ensuring accurate tracking, maintenance, upgrades, and secure disposal.
Provide technical leadership and escalation support for Level 1 issues, including endpoint troubleshooting, software access, and peripheral device problems.
Administer and support Microsoft 365 suite, Windows/macOS operating systems, and endpoint security tools.
Oversee support for video conferencing technologies including Zoom and Microsoft Teams, ensuring high availability and usability.
Manage and troubleshoot issues related to identity and access management systems (e.g., Okta, Azure AD).
Maintain and continuously improve Help Desk documentation, internal knowledge bases, and standard operating procedures.
Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process improvements based on data insights.
Collaborate with ITSM, Infrastructure, and Security teams to ensure aligned and secure service delivery.
Support internal audits and compliance initiatives through effective documentation, device controls, and account governance.
REQUIRED QUALIFICATIONS / EXPERIENCE
4+ years of experience in IT support or Help Desk operations, including at least 1 year in a supervisory or team lead role.
Hands-on experience managing support for Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Windows and macOS environments.
Proficient in supporting video conferencing platforms such as Zoom and Microsoft Teams.
Working knowledge of identity and access management platforms (e.g., Okta, Azure Active Directory).
Strong understanding of ITIL principles and experience with ticketing systems such as Zendesk or Jira Service Management.
Proven ability to manage onboarding/offboarding, asset tracking, and endpoint lifecycle processes.
Excellent communication, leadership, and problem-solving skills with a focus on customer service and team development.
Experience working with hybrid or distributed support teams across multiple time zones.
Associate’s or Bachelor’s degree in Information Technology or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are a plus.
COMPETENCIES
People Leadership & Coaching
Service Excellence & Empathy
Process Optimization
Technical Troubleshooting
Communication & Documentation
Data-Driven Decision Making
SALARY: 84,000-$108,000
What’s in it for you?
We offer a competitive salary along with exceptional benefits such as:
Medical, Dental and Vision Coverage
Hybrid Work Environment
Life and Disability Insurance
Unlimited Time off + Paid Holidays
Flexible Friday's between Memorial Day and Labor Day
401(K) Savings Plan Matching at 4%
10 Coaching and Therapy sessions
Mental Health Benefits
Brand Discounts & Reimbursements
In-house workout facilities
Professional Development Opportunities
Team Building, Employee Engagement Activities & so much more
WORK SCHEDULE Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
Remote optional: Fridays
On-site days: Mondays, Tuesdays, Wednesdays and Thursdays
DIVERSITY, EQUITY, AND INCLUSION STATEMENT Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
EEO STATEMENT Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
Related keywords
Help DeskIT SupportMicrosoft 365WindowsMacOSZoomMicrosoft TeamsOktaAzure Active DirectoryITILZendeskJira Service ManagementOnboardingOffboardingAsset ManagementEndpoint Security
Purpose Brands, LLC provides fitness, nutrition and wellness support and services to more than 7,000 communities and millions of people around the world.
We own and operate the world’s largest and most trusted portfolio of fitness, health and wellness franchise brands and services: Anytime Fitness, Orangetheory Fitness, Waxing the City, The Bar Method, Healthy Contributions and Provision Security.
Together, these brands generate USD$3.7 billion in revenue, operating across more than 46 countries and territories on all seven continents with a combined 6 million members. We combine this portfolio with a world-class franchise operating model and suite of services that helps our brands and franchise owners accelerate growth and deliver exceptional member experiences.
Above all, our culture, people and franchise owners share a commitment to personal wellness; a spirit of service to help those who seek to improve their own physical and mental wellbeing; tireless advocacy and innovation for fitness, health and wellness experiences; and a daily honor to earn the trust in our brands from our franchise owners and the people who help consumers on their personal wellness journeys.
Offices: 111 Weir Drive, Woodbury, MN 55125, US · 6000 Broken Sound Pkwy NW, Boca Raton, Florida 33487, US
Based on 1176 listings with disclosed salaries, most administrative jobs in Minnesota pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Minnesota right now?
There are currently 5,154 open administrative positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Minnesota?
Companies currently hiring include Mayo Clinic, Fairview Health Services, Children's Minnesota, Baseline Fitness, Hennepin Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Minnesota?
Yes — 951 of the 5154 open administrative positions offer remote or hybrid work (199 remote, 752 hybrid).
How do I apply for Administrative jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.