Job Objective(s) The Resident Service Coordinator (RSC) is responsible for providing the highest degree of quality services to the residents and families. Responsibilities include promoting excellence in resident care th…
Skills: Resident Care Coordination, Staff Supervision, Case Management, Regulatory Compliance, Performance Management
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Full-time
bachelor degree
Posted 16d ago
~40 hrs/week
Responsibilities
The Resident Services Coordinator manages high-quality care and support services for residents and families in collaboration with the nursing department. They are responsible for staff scheduling, regulatory compliance, and coordinating care conferences and activities.
Requirements
A college degree or direct senior care experience is preferred, along with at least one year of supervisory and management experience. Candidates must possess strong communication skills and the ability to work flexible hours, including weekends and evenings.
Full job description
Job Objective(s)
The Resident Service Coordinator (RSC) is responsible for providing the highest degree of quality services to the residents and families. Responsibilities include promoting excellence in resident care through providing outreach and support to residents and families in collaboration with the nursing department. Being resourceful and knowledgeable with the evolving information on assisted living. Coordinating the resident care conferences with the nursing team. Responsible for assisting in the training of employees; completing staffing, scheduling and timekeeping review, employee recognition, engagement and assist with performance management by reporting all quality issues to the appropriate department director.
Job Responsibilities and Duties
Essential Duties: Resident Care and Programs
Partners with the Activities/ Life Enrichment staff to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Resident Assistants are actively involved and engaged with the residents through these activities.
Complete all reports and assessments for EW clients
Assist with EW screening and communicate effectively with County Case workers.
Verify County is updated regarding changes in resident’s status in collaboration with the nursing department.
Coordinate care conferences with families annually and as needed for changes in status.
Assist with campus staff schedule to ensure client’s needs are met.
Update focus residents for the campus and plan appropriate programing
Coordinate with activities appropriate programming and events
Oversee resident and community pet issues.
Mentor staff on appropriate interactions when working with difficult behaviors.
Follow-up on all non-nursing quality improvement issues/ Report all clinical quality improvement issues to clinical director or DON.
Oversee resident’s personal supplies (including incontinence products)
Oversee household items in cottages and order when needed
Partners with the nurse to ensure that the residents clinical needs are addressed report changes in condition and keep open communication with direct care staff.
Collaborates with the nursing team to ensure excellence in service delivery, safety, hydration and resident engagement in programming
Oversees planning for the family events and services at the Memory Care
Partners with Nursing and Dining Service Coordinator to ensure meeting individualized resident needs and preferences; participates in dining experience daily
Reviews, reads, notates and initials Daily log to document and learn about pertinent information and any resident’s physical and behavioral changes
Essential Duties: Quality Assurance and Regulatory Compliance
Ensures that the community follows all federal, state and local laws and regulations and standards as it pertains to resident care and services
Strives for excellent quality care and service delivery
Coordinates with the nursing team, appropriate plans of action to correct identified deficiencies in compliance with Gentle Touch Health Initiatives expectations for regulatory compliance
Partners with leadership team to ensure and promote community is in compliance with OSHA, Safety and Risk Management policies.
Assist Campus Administrator with compliance with state laws.
Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, MSDS (Material Safety Data Sheets) and Lockout Tag out procedures
Essential Duties: Financial Management
Assists in the presentation and value of Gentle Touch Health Initiatives products and services for our residents, families and employees and targeted referral sources
Coordinates with the community team to achieve maximum staff economies and cross training when applicable
Understands the internal cost associated with all resident care programs
Monitoring and documenting any billing changes needed related to county payment or service credit.
Essential Duties: Training, Leadership and Employee Development
Coordinate with the Director of Nursing the management of the department, including but not limited to: recruiting, hiring, training of new staff
Partners in the delivery and participation in training and self-study programs during the required timeframe
With the Director of Nursing develops a working knowledge of state regulations, ensures compliance through supervising and coaching employees
Completes employee staffing and scheduling according to operational and budgetary guidelines
Holds team accountable by corrective actions when necessary and documents and/or reports to appropriate department head.
Attends regular meetings as directed by the Campus Administrator
Keeps abreast of professional developments in the field by reading, attending conferences and training sessions
Completes all training required by the state or other regulating authorities including ongoing training per regulations
Qualifications
College degree preferred or direct experience working in related senior area.
One (1) year supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling preferred
Ability to handle multiple priorities
Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
Competent in organizational, time management skills
Demonstrates good judgment, problem solving and decision making skills
Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Ability to work weekends, evenings and flexible hours, available for our customers at peak service delivery days and times
Physical Requirements (based on essential responsibilities)
Must be able to frequently perform tasks such as, but not limited to, those listed:
Move, push, pull and/or lift objects weighing 10 to 40 pounds, occasionally up to 70 lbs.
Use hands and arms for simple grasping, pushing and pulling
Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and to carry objects
Walk and/or stand for prolonged periods of time
Speak clearly and make self understood in face-to-face interactions
See objects closely to read directions, instructions, etc.
Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.
General Notes
This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
Management reserves the right to change job responsibilities, duties and hours as needs prevail.
Gentle Touch Health Initiatives is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GTHI is an EO Employer/Vets/Disabled.
Related keywords
Assisted LivingMemory CareResident ServicesEW ClientsCounty Case WorkersOSHAPPEMSDSRegulatory ComplianceStaffingCare ConferencesQuality ImprovementSenior CareHealthcare ManagementPatient AdvocacyDirect Care
Making a positive difference in the lives of others!
Industry
Commercial Real Estate
Company size
501-1,000 employees
Founded
1987
Headquarters
Plymouth, Minnesota
LinkedIn followers
1,739
Great Lakes Management (GLM) is a Minnesota-based real estate firm that provides development, property management, marketing, home healthcare and consulting services to property owners and investors. GLM operates an expansive portfolio of multi-family, mixed-use, student housing, senior communities along with a variety of office and retail projects. GLM serves the needs of a diverse group of owners including private investors, institutional & private equity firms, charitable foundations, not-for-profit organizations, Community Development Agencies and Economic Development Authorities.
At GLM we don’t have a job - we have a Mission – to make a positive difference in the lives of others. We are driven by our core values of Accountability, Compassion and Teamwork. We come to work ready to win the day, every day, which creates a dynamic work environment where employees feel empowered to succeed through support, encouragement and opportunity.
Offices: 12755 State Highway 55, Suite J125, Plymouth, Minnesota 55441, US
Residential Property ManagementCommercial Property ManagementAssisted Living Property ManagementMemory Care Property ManagementStudent Housing Property Managementand Multi-Family Property ManagementConstructionMarketingProperty ManagementReal Estate
Based on 1170 listings with disclosed salaries, most administrative jobs in Minnesota pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Minnesota right now?
There are currently 5,225 open administrative positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Minnesota?
Companies currently hiring include Mayo Clinic, Fairview Health Services, Children's Minnesota, Baseline Fitness, Hennepin Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Minnesota?
Yes — 953 of the 5225 open administrative positions offer remote or hybrid work (206 remote, 747 hybrid).
How do I apply for Administrative jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.