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Full-time
bachelor degree
Posted 35d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for customer accounts, coordinating with warehouse operations to resolve service issues and manage expectations. Handle billing activities, customer claims, and maintain operational documentation and KPI trackers.
Requirements
Requires 2+ years of customer service or account coordination experience within logistics, warehousing, or manufacturing. A bachelor's degree in Business or Supply Chain Management is preferred, along with proficiency in Microsoft Office and WMS.
Full job description
What You Can Expect:
Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
Maintain accurate customer information within warehouse management systems and internal databases.
Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
Perform other duties and special projects as assigned.
What You Bring:
2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
Excellent verbal and written communication skills with a strong customer service mindset.
Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
Exceptional attention to detail with strong analytical and problem-solving abilities.
Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
Bilingual English/Spanish or English/German is considered a strong asset.
Ability to work on-site five days per week at our Plainfield, Indiana facility.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1912
Headquarters
Holzwickede, Germany
LinkedIn followers
515,956
The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 8.2 billion. 39,000 employees work at more than 1,300 business sites in 70+ countries and develop innovative solutions along the complete supply chain. Whether providing transport, warehousing, customs clearance or value-added services, the family-owned business pools its operations in various business units where the needs of customers are the major focus at all times.
For further Information visit www.rhenus.group
Imprint: https://www.rhenus.group/imprint/
Data Protection Policy: https://www.rhenus.group/data-protection-policy/
Offices: Rhenus-Platz 1, Am Airport Dortmund, Holzwickede, Germany D-59439, DE
Contract LogisticsFreight Logisticsand Port LogisticsInformation TechnologyWarehousingLogisticsTransportationSupply Chain Management
Based on 390 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Indiana right now?
There are currently 5,710 open administrative positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Indiana?
Companies currently hiring include Indiana University Health, Indiana State Park Inns, Franciscan Health, Franciscan Alliance, Inc., Ascension, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Indiana?
Yes — 555 of the 5710 open administrative positions offer remote or hybrid work (202 remote, 353 hybrid).
How do I apply for Administrative jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.