Teller (Client Services Representative), Elkhart West Banking Center, Elkhart, IN
Elkhart, Indiana, United States · On-site
Entry level
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Full-time
high school
Posted 17d ago
~40 hrs/week
Responsibilities
Provides individualized client service by processing financial transactions accurately and efficiently. Identifies client needs to promote bank products and services while maintaining operational duties like balancing the cash drawer and ATM.
Requirements
Requires a High School Diploma or GED and prefers one or more years of customer service or cash handling experience. Candidates must possess strong communication skills and the ability to work in a fast-paced, team-oriented environment.
Full job description
POSITION SUMMARY Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
ESSENTIAL REQUIREMENTS
Processes financial transactions for clients accurately and efficiently.
Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
Builds client loyalty; establishes client relationships, including addressing each client by name.
Consistently delivers exceptional customer service to each and every client.
Follows established Bank policies, procedures and guidelines.
Participates in retail sales programs to help meet personal and banking center goals.
Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
Balances cash drawer and assists banking center team in operational duties (i.e., balancing the ATM, vault and end of day work).
Regular and predictable attendance is an essential requirement of the position.
Responsible for the completion of all compliance training related to the position.
Must understand all applicable laws and regulations that apply to the position and complies with the requirements.
NON-ESSENTIAL FUNCTIONS Performs all other duties as assigned.
EXPERIENCE/SKILLS
One (1) or more years of customer or retail service experience preferred.
Cash handling experience preferred.
Ability to respond and assist clients with inquiries and/or problem resolution.
Customer service and sales oriented.
Careful attention to detail and time management.
Good listening and verbal and communication skills.
Good PC skills - ability to work in Windows based system essential.
Ability to cross-sell bank products and services.
Ability to work evenings and weekends based on banking center needs.
Ability to communicate in another language is a plus.
Good organizational skills.
Ability to work in a team atmosphere.
Ability to stand for prolonged periods of time.
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
Ability to handle multiple tasks in a fast-paced environment.
EDUCATION High School Diploma/GED required.
TRAVEL REQUIREMENTS Ability to travel to all banking centers; as well as other locations for meetings, projects, training and seminars (as needed).
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT MS Office PC, fax, phone and standard office equipment.
Our mission is to help our clients achieve security, build wealth, and realize their dreams.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1863
Headquarters
South Bend, IN
LinkedIn followers
9,126
Founded in 1863 in South Bend, Indiana, 1st Source Bank has offered clients a convenient and friendly way to bank for over 155 years. At 1st Source, we listen to our clients, understand their needs and always keep their best interests in mind.
1st Source Bank remains the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. We operate banking centers across our region, boast 1st Source Bank Specialty Finance Group locations nationwide, as well as several Wealth Advisory Services locations and 1st Source Insurance offices.
We deliver a comprehensive range of banking services along with highly personalized attention to our clients, both individuals and businesses. Our mission is to help our clients achieve security, build wealth and realize their dreams.
Additionally, for over 155 years, 1st Source Bank has been giving back to our communities to actively help build good places to live, work and raise our families. This service to our community is one of our principal values and has defined who we are and how we do business.
Member FDIC | Equal Housing Lender
Offices: 1st Source Bank, 100 North Michigan Street, South Bend, IN 46601, US · 518 North Michigan, Argos, IN 46501, US · 124 South Main Street, Bluffton, IN 46714, US · 1409 West Plymouth, Bremen, IN 46506, US · 800 Indian Boundary Road, Chesterton, IN 46304, US
Retail BankingPrivate BankingBusiness BankingOnline Banking and Bill Payment ServicesCash Management ServicesTrust and Wealth ManagementInvestmentsFinancial PlanningInsuranceSpecialty Finance
Based on 400 listings with disclosed salaries, most administrative jobs in Indiana pay between $45k–$85k per year. Individual offers vary with seniority, company size, and specialization.
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