Job Title Workplace Experience Ambassador Job Description Summary The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience te…
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$28/hr–$33/hr
Part-time
Health Insurance, Vision Insurance, Dental Insurance, Flexible Spending Accounts, Health Savings Accounts, Retirement Savings Plans
Posted 19d ago
~24 hrs/week
Responsibilities
The Ambassador serves as the first point of contact for employees and guests, ensuring a professional welcome and providing high-touch support. They are responsible for maintaining space readiness and proactively identifying facility issues to ensure a frictionless workplace environment.
Requirements
The ideal candidate is a collaborative self-starter with excellent communication skills and a passion for solving problems. They must be able to work independently as a self-directed manager at the client site without an on-site direct manager.
Full job description
Job Title
Workplace Experience Ambassador
Job Description Summary
The Ambassador is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
This position is 24 hours a week, 3 days a week onsite. The Ambassador will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.
We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, and can bring an elevated customer experience to employees and visitors in the workplace environment.
Job Description
Providehigh touchsupport to employees in the workplace. Thisincludes,providing employees with tools, support, information, and wayfinding.
Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
Cultivate and maintain trusted relationships with end users and cross functional colleagues.
Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped andemployeeready.
Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
Identify and escalate process improvement opportunities tomanagerand collaborate on new, innovative solutions.
Serve as the main point of contact for the Workplace Experience team on the client site.
Assist account leadership with administrative tasks as assigned.
Must be able to serve as a self- directed manager at their client site and in their direct local region. This role will not have a direct manager located on site.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $28.05 - $33.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
Related keywords
Workplace ExperienceFacility ManagementCustomer ServiceSpace ReadinessWork OrdersVoice Of The CustomerEscalation ProtocolsProcess ImprovementOnsite Account TeamWayfinding
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Based on 2552 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,937 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Nevada System of Higher Education, Illinois Department of Children and Family Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1769 of the 10937 open administrative positions offer remote or hybrid work (386 remote, 1383 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.