Ottumwa, Iowa, United States · On-site
$55k–$60k/yr
Job Title: One-Stop Operator Reports To: Senior One Stop Operator Employment Type: Full-Time Salary: $55,000 to $60,000 Does require 25% travel Position Summary: The One-Stop Operator (OSO) serves as the strategic lead f…
Skills: Strategic Planning, Compliance Management, Stakeholder Engagement, Partner Coordination, Workforce Development
Marshalltown, Iowa, United States · On-site
$55k–$60k/yr
Job Title: One-Stop Operator Reports To: Senior One Stop Operator Employment Type: Full-Time Salary: $55,000 to $60,000 Does require 25% travel Position Summary: The One-Stop Operator (OSO) serves as the strategic lead f…
Skills: Strategic Planning, Compliance Management, Stakeholder Engagement, Partner Coordination, Performance Monitoring
Oklahoma City, Oklahoma, United States · On-site
$19/hr–$19/hr
Job Title: Career Navigator Type: Full time, non-exempt Office Location: 5005 N Lincoln BLVD, Oklahoma City, OK 73105 Wage: $19.80 an hour About the Company Dynamic Workforce Solutions (DWFS) contracts with state and loc…
Skills: Case Management, Career Advisement, Interviewing, Coaching, Microsoft Office
Longview, Texas, United States · On-site
$19/hr–$21/hr
Job Title: Career Navigator Reports to: Career Navigator Lead Position Classification: Non-exempt Wage range: $19 - $21 per hour Primary Objectives of Position: The Career Navigator is responsible for providing employers…
Skills: Staffing, Recruiting, Workforce Development, Case Management, Customer Service
Chicago, Illinois, United States · On-site
$22/hr–$25/hr
Job Title: Business Services Outreach Specialist Reports to: Project Director Position Classification: Non-Exempt Primary Objectives of Position: Identify job opportunities for participants and match qualified participan…
Skills: Business Development, Recruiting, Staffing, Workforce Development, Customer Service
Davenport, Iowa, United States · On-site
$55k–$60k/yr
Job Title: One-Stop Operator Reports To: Senior One Stop Operator Employment Type: Full-Time Salary: $55,000 to $60,000 Does require 25% travel Position Summary: The One-Stop Operator (OSO) serves as the strategic lead f…
Skills: Strategic Planning, Compliance Management, Stakeholder Engagement, Partner Coordination, Performance Monitoring
Chicago, Illinois, United States · On-site
$21/hr–$24/hr
Job Title: Career Coach Reports to: Lead Career Coach Position Classification: Non-exempt Primary Objectives of Position: The Career Coach is responsible for providing employers with qualified candidates by developing lo…
Skills: Recruiting, Case Management, Career Advisement, Customer Service, Market Research
West Burlington, Iowa, United States · On-site
$55k–$60k/yr
Job Title: One-Stop Operator Reports To: Senior One Stop Operator Employment Type: Full-Time Salary: $55,000 to $60,000 Does require 25% travel Position Summary: The One-Stop Operator (OSO) serves as the strategic lead f…
Skills: Strategic Planning, Compliance Management, Stakeholder Engagement, Partner Coordination, Workforce Development
Davenport, Iowa, United States · On-site
$48k–$52k/yr
Job Title: Quality Policy Trainer Reports to: Project Director Type: Full-time, Exempt Do you enjoy statistical research and analytics? In this role, you will impact our daily operations by completing analysis of workfor…
Skills: Statistical Research, Data Analysis, Quality Auditing, Compliance Monitoring, Training Development
Dubuque, Iowa, United States · On-site
Job Title: Career Planner Reports to: Operations Manager Position Classification: Non-exempt Primary Objectives of Position: The Career Planner is responsible for providing employers with qualified candidates by developi…
Skills: Recruiting, Case Management, Career Advisement, Customer Service, Staffing
Nacogdoches, Texas, United States · On-site
$16/hr–$18/hr
Job Description Job Title: Customer Service Rep Reports to: Center Manager Position Classification: Non-exempt Office Location: Nacogdoches, TX Primary Objectives of Position: Serves as first point of contact for all cus…
Skills: Customer Service, Public Relations, Microsoft Office, Problem Solving, Interpersonal Communication
Enid, Oklahoma, United States · On-site
$17/hr–$18/hr
Dynamic Workforce Solutions Job Title: Career Navigator Reports to: Project Director Position Classification: Non-Exempt, Full-time Office Location: Enid, Oklahoma Wage: $18.00 EXPERIENCE EXTREME CUSTOMER SERVICE About t…
Skills: Case Management, Career Advisement, Customer Service, Interpersonal Skills, Oral Communication
Longview, Texas, United States · On-site
$18/hr–$19/hr
Job Title: Data Entry Career Navigator Reports to: NCP Lead Position Classification: Non-exempt Wage range: $19 per hour Primary Objectives of Position: The Data Entry Specialist provides critical support to Workforce Pro…
Skills: Data Entry, Case Management, SharePoint, Customer Service, File Maintenance
Omaha, Nebraska, United States · On-site
$19/hr–$21/hr
Job Title: Community Engagement Specialist Reports to: Community Engagement Supervisor Position Classification : Non-exempt Office Location: Omaha, NE Wage Range: $19.00 - $21.00 per hour Bilingual Spanish required! Prim…
Skills: Bilingual Spanish, Community Outreach, Public Speaking, Talent Acquisition, Case Management
United States · Remote Solely
$50k–$58k/yr
Job Title: Project Associate, DW Reports to: DW Project Manager Position Classification: Exempt Office Location: Virtual EXPERIENCE EXTREME CUSTOMER SERVICE About the Company At Dynamic Works Institute (DW), we believe i…
Skills: Project Planning, Proposal Writing, Curriculum Development, Training Delivery, Quality Assurance
Milwaukee, Wisconsin, United States · On-site
$19/hr–$21/hr
Job Title: Work Experience Coordinator Position Classification: Non-Exempt EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide servi…
Skills: Employer Partnership Development, Participant Placement, WIOA Compliance, Case Management, Mentorship
Longview, Texas, United States · On-site
$19/hr–$21/hr
Job Title: Career Navigator Reports to: Career Navigator Lead Position Classification: Non-exempt Wage range: $19 - $21 per hour Primary Objectives of Position: The Career Navigator is responsible for providing employers…
Skills: Staffing, Recruiting, Workforce Development, Case Management, Career Advisement
Palestine, Texas, United States · On-site
$19/hr–$21/hr
Job Title: Business Development Representative (BDR) Department: Business Services Reports To: Business Development Lead Location: East Texas Workforce Development Area FLSA Status: Non-Exempt Position Summary The Busine…
Skills: Business Development, Employer Engagement, Cold Calling, Labor Market Research, Relationship Management
Montgomery, Alabama, United States · On-site
$19/hr–$21/hr
Job Description Job Title: Lead Career Navigator Reports to: Operations Manager Position Classification and Wage: Non-Exempt. $19.00 to $21.00 Office Location: Montgomery, AL EXPERIENCE EXTREME CUSTOMER SERVICE About the…
Skills: Leadership, Coaching, Personnel Management, Customer Service, Staffing
Montgomery, Alabama, United States · On-site
$18/hr–$20/hr
Dynamic Workforce Solutions/DESI Job Title: Case Manager Position Classification: Non-Exempt Office Location: Montgomery, Alabama Wage: $18.00- $20.00 per hour EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynami…
Skills: Case Management, Customer Service, WIOA Program Knowledge, Workshop Facilitation, Labor Market Information
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The One-Stop Operator serves as the strategic lead for a workforce system, overseeing system-wide alignment, compliance, and partner coordination. The role focuses on driving innovation in business services and ensuring consistent service delivery across multiple centers.
Requires a minimum of 5 years of experience in workforce development or public administration and a Bachelor's degree in a related field. Candidates must demonstrate strong leadership in multi-partner environments and familiarity with ISO-certified quality systems.
The One-Stop Operator (OSO) serves as the strategic lead for a workforce system, acting as the primary liaison to Board staff. This role is responsible for overseeing system-wide alignment, strategic planning, compliance, and partner coordination. The OSO ensures consistent service delivery across centers and leads business services engagement, driving innovation, accountability, and continuous improvement throughout the workforce ecosystem. The individual in this role must be clearly positioned within the bidder's organizational structure, with defined authority, accountability, and chain of command.
Strategic Leadership & System Alignment
· Serve as the lead liaison to workforce board, ensuring alignment with board priorities, policies, and strategic goals.
· Oversee implementation of the Rock Framework across all centers.
· Lead quarterly system enhancement forums and monthly partner performance reviews.
Compliance & Governance
· Ensure compliance with federal, state, and local regulations, including WIOA and workforce board requirements.
· Manage MOUs, certification criteria, and governance meetings to maintain system integrity.
· Monitor partner engagement, joint initiatives, and service quality through structured oversight.
Partner Coordination & Service Integration
· Facilitate cross-agency collaboration and joint planning among Title I–IV partners, other core partners, and community stakeholders.
· Bring together diverse groups with aligned but not identical goals, fostering cooperation and shared outcomes.
· Provide mediation and negotiation as needed to resolve conflicts and support effective collaboration.
· Support onboarding and orientation for new partners and staff.
· Promote shared ownership through innovation labs and co-designed service enhancements.
Business Services Engagement
· Function as the primary contact for business services, coordinating employer outreach, recruitment agreements, and engagement events.
· Lead development of employer-hosted tours, podcasts, and strategic partnerships to enhance job seeker access to opportunities.
· Support public relations efforts that strengthen awareness of workforce system services and successes.
Performance Monitoring & Continuous Improvement
· Oversee system-wide performance tracking using KPIs, Net Promoter Scores, and customer journey mapping.
· Implement real-time feedback systems and secret shopper evaluations to inform service enhancements.
· Ensure data-informed decision-making and transparent reporting to workforce board.
· Minimum of 5 years of experience in workforce development, program management, or public administration.
· Proven leadership in multi-partner environments with strong strategic planning and compliance expertise.
· Familiarity with ISO-certified quality systems and performance evaluation tools.
· Exceptional communication, stakeholder engagement, and problem-solving skills.
· Bachelor's Degree or higher in Human Services, Communications, Project Management, Business Operations, or a related field; equivalent professional experience may substitute for education.
· Experience in mediation and/or negotiation.
· Experience in public relations or external communications.
· Demonstrated ability to convene, align, and facilitate collaboration among multiple agencies or organizations with similar but not fully aligned goals and objectives.
Travel Requirements: Position requires regular travel across a 22-county service area, with a primary presence at IowaWORKS American Job Centers in Burlington, Davenport, Ottumwa, and Marshalltown. Travel includes on-site coverage, partner coordination, and outreach throughout the region.
Shaping Tomorrow's Workforce
Dynamic Workforce Solutions (DWFS) is a national & internationally respected workforce training, consulting, management and administrative services organization. Our unique blend of expertise allows us to provide comprehensive, relevant and dynamic strategies to workforce development groups. Our unique approach to delivering services, passion for the work we do, commitment to ongoing quality and our extreme customer service focus have defined over three decades of satisfied customers and exceptional results
Offices: 237 South Street, Waukesha, WI 53186, US
Shaping Tomorrow's Workforce
Dynamic Workforce Solutions (DWFS) is a national & internationally respected workforce training, consulting, management and administrative services organization. Our unique blend of expertise allows us to provide comprehensive, relevant and dynamic strategies to workforce development groups. Our unique approach to delivering services, passion for the work we do, commitment to ongoing quality and our extreme customer service focus have defined over three decades of satisfied customers and exceptional results
Offices: 237 South Street, Waukesha, WI 53186, US