El Paso, Texas, United States · Remote Solely
$46k–$50k/yr
Job Title: Quality Policy Trainer Reports to: Performance and Data Analyst Position Classification: Exempt Wage range: $45,760 - $49,920 annually Primary Objectives of Position: Ensures program compliance, data integrity…
Skills: Quality reviews, Data integrity, Training delivery, Technical assistance, Compliance monitoring
Montgomery, Alabama, United States · On-site
$55k–$60k/yr
Job Title: Operations Manager Reports to: Project Director Position Classification: exempt $55,120 to 60,320 Office Location: Montgomery AL EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic Workforce Solution…
Skills: Operations Management, Workforce Development, Coaching, Performance Management, Project Management
Shawnee, Oklahoma, United States · On-site
$52k–$54k/yr
Job Title: One Stop Operator Reports to: One Stop State Director Position Classification: Salaried, Exempt Office Location: Central, OK Wage Range: $50,000-$54,000 annually This position requires 50% travel Overview: The…
Skills: Project management, Operations management, Personnel management, Performance management, Customer service
Oklahoma City, Oklahoma, United States · On-site
$52k–$54k/yr
Job Title: One Stop Operator Reports to: One Stop State Director Position Classification: Salaried, Exempt Office Location: Central, OK Wage Range: $50,000-$54,000 annually This position requires 50% travel Overview: The…
Skills: Operations Management, Project Management, Team Leadership, Performance Management, Customer Service
Elkhorn, Wisconsin, United States · On-site
Job Title: Customer Service Representative Reports to: Center Manager Position Classification: Non-Exempt Office Location: Elkhorn Primary Objectives of Position: Serves as first point of contact for all customers seekin…
Skills: Customer Service, Communication, Problem-solving, Public Relations, Computer Literacy
West Burlington, Iowa, United States · On-site
$22/hr–$23/hr
Job Title: Career Planner Reports to Project Director Position Classification: Non-exempt Primary Objectives of Position: The Career Planner is responsible for providing employers with qualified candidates by developing …
Skills: Recruiting, Case Management, Career Advisement, Data Entry, Customer Service
Tyler, Texas, United States · On-site
$19/hr–$21/hr
Job Title: Business Services Outreach Specialist Reports to: Community Engagement / Area Manager Position Classification: Non-Exempt Location: Tyler, TX Wage range: $19 - $21 per hour Primary Objectives of Position:. Thi…
Skills: Business-to-business sales, Staffing, Recruiting, Workforce development, Data entry
Dubuque, Iowa, United States · On-site
$22/hr–$23/hr
Job Title: Career Planner Reports to: Operations Manager Position Classification: Non-exempt Primary Objectives of Position: The Career Planner is responsible for providing employers with qualified candidates by developi…
Skills: Recruiting, Case management, Customer service, Data entry, Career advisement
Longview, Texas, United States · On-site
$18/hr–$19/hr
Job Title: Data Entry Career Navigator Reports to: NCP Lead Position Classification: Non-exempt Wage range: $19 per hour Primary Objectives of Position: The Data Entry Specialist provides critical support to Workforce Pro…
Skills: Data Entry, Case Management, Record Maintenance, Customer Service, Administrative Support
Mason City, Iowa, United States · On-site
$45k–$50k
Job Title: Business Services/Work Based Coordinator Reports to: Project Director Position Classification: Non-Exempt Primary Objectives of Position: Identify job opportunities for participants and match qualified partici…
Skills: Business-to-business sales, Staffing, Recruiting, Workforce development, Data entry
Decorah, Iowa, United States · On-site
$45k–$50k
Job Title: Business Services/Work Based Coordinator Reports to: Project Director Position Classification: Non-Exempt Primary Objectives of Position: Identify job opportunities for participants and match qualified partici…
Skills: Business-to-business sales, Staffing, Recruiting, Workforce development, Data entry
Dubuque, Iowa, United States · On-site
$45k–$50k
Job Title: Business Services/Work Based Coordinator Reports to: Project Director Position Classification: Non-Exempt Primary Objectives of Position: Identify job opportunities for participants and match qualified partici…
Skills: Business development, Recruiting, Staffing, Workforce development, Data entry
Waterloo, Iowa, United States · On-site
$45k–$50k
Job Title: Business Services/Work Based Coordinator Reports to: Project Director Position Classification: Non-Exempt Primary Objectives of Position: Identify job opportunities for participants and match qualified partici…
Skills: Job development, Recruitment, Workforce development, Business-to-business sales, Data entry
Durant, Oklahoma, United States · On-site
$15/hr–$16/hr
Dynamic Workforce Solutions Job Title: Career Navigator Reports to: Lead Career Navigator Position Classification: Non-Exempt Office Location: Durant, Oklahoma Type: Non-exempt, Full-time Wage: $15.56 to $16.00 EXPERIENC…
Skills: Case management, Customer service, Career advisement, Workforce planning, Interviewing
Athens, Texas, United States · On-site
$19/hr–$21/hr
Job Title: Business Services Outreach Specialist Reports to: Community Engagement / Area Manager Position Classification: Non-Exempt Location: Athens, TX Wage range: $19 - $21 per hour Primary Objectives of Position:. Th…
Skills: Business-to-business sales, Staffing, Recruiting, Workforce development, Data entry
Okmulgee, Oklahoma, United States · On-site
$19/hr–$19/hr
Job Title: Career Navigator Position Classification: Non-Exempt Type: Full-time Wage: $19.25 Office Location: Green Country- Okmulgee County 1601 South Wood Drive Okmulgee, OK 74447 EXPERIENCE EXTREME CUSTOMER SERVICE Ab…
Skills: Case management, Customer service, Career counseling, Workforce planning, Interviewing
Miami, Oklahoma, United States · On-site
$17/hr–$19/hr
Job Title: Career Navigator Position Classification: Non-Exempt Type: Full-time Wage: $17.21 to $19.25 Office Location: Green Country- will service Miami, OK EXPERIENCE EXTREME CUSTOMER SERVICE About the Company Dynamic …
Skills: Case management, Career counseling, Customer service, Workforce development, Interviewing
Mason City, Iowa, United States · On-site
$21/hr–$24/hr
Job Title: Career Planner Reports to: Operations Manager Position Classification: Non-exempt Primary Objectives of Position: The Career Planner is responsible for providing employers with qualified candidates by developi…
Skills: Recruiting, Case management, Career advisement, Customer service, Data entry
Oklahoma City, Oklahoma, United States · On-site
$19/hr–$19/hr
Job Title: Career Navigator Type: Full time, non-exempt Office Location: 5005 N Lincoln BLVD, Oklahoma City, OK 73105 Wage: $19.71 About the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entit…
Skills: Case management, Career advisement, Customer service, Workforce planning, Interviewing
Wilkins Township, Pennsylvania, United States · On-site
$21/hr–$23/hr
Job Title: Business Services Rep Position Classification: Non-exempt Location: 300 Penn Center Blvd., Suite 800, Pittsburgh, PA 15235 Type: Non-exempt Wage: $21 - $23 Some travel may be required! EXPERIENCE EXTREME CUSTO…
Skills: Recruitment, Business Development, Staffing, Workforce Development, Customer Service
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The Quality Policy Trainer ensures program compliance and service quality by conducting audits, analyzing workforce activities, and monitoring case files. They are also responsible for developing and delivering training programs to staff to support continuous performance improvement.
Candidates must have a bachelor's degree and at least two years of relevant work experience, including knowledge of workforce programs like WIOA and SNAP. Strong proficiency in Microsoft Office, data systems, and excellent communication skills are required.
Job Title: Quality Policy Trainer
Reports to: Performance and Data Analyst
Position Classification: Exempt
Wage range: $45,760 - $49,920 annually
Primary Objectives of Position: Ensures program compliance, data integrity, and service quality by conducting quality reviews, analyzing workforce activities, and delivering targeted training and technical assistance to support contract requirements and continuous performance improvement
This is a remote position.
Essential Job Functions:
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate.
Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education: Bachelor's degree or equivalent
Credentials: Certified Workforce Development Professional credential preferred
Experience: Two years of relevant work experience. Requires working knowledge of WIOA, Welfare Transition, SNAP, ES/UI, Trade Adjustment Agreement (TAA), and all applicable local Workforce Service programs. Familiarity with applicable federal, state, and local laws and regulations required. Experience with state data systems preferred.
Skills/Abilities: Must possess strong data entry skills and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis, and data base access. Ability to clearly and concisely communicate via presentations, in person, written, and oral communications. Ability to work in a fast-paced, team environment and to work independently with minimal direction. Excellent interpersonal skills and customer service orientation.
Technology Requirement: Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
Benefits: We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.
Shaping Tomorrow's Workforce
Dynamic Workforce Solutions (DWFS) is a national & internationally respected workforce training, consulting, management and administrative services organization. Our unique blend of expertise allows us to provide comprehensive, relevant and dynamic strategies to workforce development groups. Our unique approach to delivering services, passion for the work we do, commitment to ongoing quality and our extreme customer service focus have defined over three decades of satisfied customers and exceptional results
Offices: 237 South Street, Waukesha, WI 53186, US
Shaping Tomorrow's Workforce
Dynamic Workforce Solutions (DWFS) is a national & internationally respected workforce training, consulting, management and administrative services organization. Our unique blend of expertise allows us to provide comprehensive, relevant and dynamic strategies to workforce development groups. Our unique approach to delivering services, passion for the work we do, commitment to ongoing quality and our extreme customer service focus have defined over three decades of satisfied customers and exceptional results
Offices: 237 South Street, Waukesha, WI 53186, US
