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Italian Speaking Player Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, ensuring that our candidates secure the most rewarding careers available in the global marketplace.

Job Overview

We are currently seeking a passionate gaming enthusiast for an Italian Speaking Player Support Specialist position in Bulgaria. This is a unique opportunity to join a top-tier Gaming & Esports organization where you will serve as the primary advocate for a vibrant community of Italian players, ensuring an elite experience for fans of digital entertainment.

Key Responsibilities

• Provide high-quality technical and gameplay support to Italian-speaking players via live chat, email, and ticketing systems.
• Represent the company brand within the Gaming & Esports community by maintaining a professional and engaging tone.
• Troubleshoot account, payment, and technical issues to ensure uninterrupted gameplay experiences.
• Collaborate with internal development teams to escalate platform bugs and player feedback effectively.
• Contribute to the continuous improvement of the gaming environment by monitoring community trends and player sentiment.
• Deliver personalized solutions that enhance player retention and satisfaction within the Italian market.
• Stay updated on the latest gaming trends and esports tournament schedules to better assist our global player base.
• Native or fluent Italian (spoken and written) is mandatory for this Italian-speaking job.
• Valid EU passport (mandatory) for seamless relocation to our offices.
• A deep passion for the Gaming & Esports industry and an understanding of modern gaming platforms.
• Strong communication skills and the ability to handle complex player inquiries with empathy and patience.
• Previous experience in customer support or community management is highly advantageous.
• Ability to relocate to Sofia for this on-site Italian Speaking Player Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary reflective of the industry standard in Bulgaria.
• Fully Paid Training to ensure you are fully integrated into our gaming systems.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation provided).
• Monthly Performance Bonus linked to service quality and KPIs.
• €1,500 Signing Bonus (one-time) for new hires.
• A dynamic and multicultural working environment within the thriving tech hub of Sofia.

Life in Bulgaria

Sofia is rapidly becoming one of the most sought-after destinations for professionals seeking jobs in Bulgaria. The city offers a perfect blend of historic charm and modern innovation, boasting a vibrant social scene, affordable living costs, and beautiful mountain views. As you settle into your new life in Bulgaria, you will discover why so many international talents choose this dynamic capital for their career growth.

With a welcoming culture and a growing community of expatriates, adjusting to life in Bulgaria is an effortless and rewarding experience. From the world-class culinary scene to the high quality of life, working in Bulgaria provides an excellent foundation for your career in the gaming sector. We are proud to support your transition through our comprehensive relocation support, making your move to Bulgaria as seamless as possible.

How to Apply

If you are ready to launch your career in the gaming industry and thrive in a new international environment, we invite you to take the next step. Click "Apply Now" to submit your application for this exciting Italian Speaking Player Support Specialist position in Bulgaria. We look forward to hearing from you soon.

Sincerely,
The Recruitment Team at Mercier Consultancy Group