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Danish Customer Agent For Booking.comAbout Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from first contact to successful placement. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Danish-speaking professional to join the customer support team of one of the world's most recognised names in the travel industry — Booking.com. This Danish Customer Agent For Booking.com position in Greece places you at the heart of the global travel sector, where you will assist Danish-speaking travellers with their accommodation bookings, travel queries, and overall customer experience. If you are passionate about travel, fluent in Danish, and eager to explore one of Europe's most iconic destinations while advancing your career, this is the role for you — and it represents one of the most exciting Danish-speaking jobs available in Europe today.

Key Responsibilities

• Deliver outstanding customer service to Danish-speaking travellers via phone, email, and live chat, assisting with booking enquiries, modifications, and cancellations on the Booking.com platform.
• Provide accurate and up-to-date information regarding hotel accommodations, travel destinations, property amenities, and booking policies to ensure a smooth travel experience.
• Handle and resolve customer complaints and escalations with empathy, professionalism, and efficiency, ensuring full customer satisfaction at all times.
• Liaise between Danish-speaking guests and accommodation providers to facilitate clear communication, resolve disputes, and ensure booking accuracy.
• Assist customers navigating the Booking.com platform, guiding them through the search, booking, and payment processes for travel arrangements.
• Accurately log all customer interactions, case details, and resolutions into the internal CRM system in accordance with company standards and data protection regulations.
• Stay informed on Booking.com's latest travel products, promotional offers, and platform updates to provide informed, value-added support to customers.
• Collaborate with colleagues and team leaders to continuously improve service quality and contribute to a positive, high-performance team environment within the travel industry.
• Native or fluent Danish language skills (both spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally in Danish at all times.
• A valid EU passport or the right to work within the European Union is mandatory.
• A strong customer-service mindset with the ability to handle high-volume interactions calmly, professionally, and with genuine care for the customer's travel experience.
• Good working knowledge of English for internal communications, training, and team collaboration.
• Previous experience in customer service, travel, hospitality, or a related field is considered a strong advantage, though motivated candidates new to the industry are warmly encouraged to apply.
• Comfortable working in a remote environment within Greece, with reliable internet connectivity and a professional workspace at home.

What We Offer

• Competitive Monthly Salary reflecting your skills, experience, and the value you bring to the team.
• Fully Paid Training Programme to ensure you are fully prepared and confident before you begin supporting customers.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including a return flight to Greece, airport transfer, and hotel accommodation upon arrival — so your move is completely stress-free.
• Monthly Performance Bonus rewarding your dedication, quality, and results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package.
• A remote working arrangement based in Greece, offering the perfect work-life balance in a stunning European country.
• Ongoing career development opportunities within a growing, international organization.
• And Much More...

Life in Greece

Relocating to Greece means stepping into a life of extraordinary richness and beauty. Greece is blessed with over 300 days of sunshine per year, a coastline stretching thousands of kilometers, and a history that spans thousands of years — from the ancient ruins of Athens to the whitewashed villages of the Cyclades. Whether you spend your weekends hiking through national parks, exploring archaeological wonders, or simply unwinding on some of the Mediterranean's most celebrated beaches, Greece offers a quality of life that is truly unmatched in Europe. It is no surprise that so many professionals seeking Danish-speaking jobs and jobs in Greece choose to make this magnificent country their permanent home.

Beyond its natural splendor, Greece is renowned for its warm hospitality, vibrant food culture, and deeply communal way of life. The Greek cuisine alone — fresh seafood, slow-roasted meats, mezze platters shared with friends — is reason enough to fall in love with the country. The cost of living in Greece remains very reasonable compared to many Northern European nations, meaning your salary goes further and your lifestyle is elevated. For professionals exploring jobs in Greece, the combination of professional growth, cultural immersion, and Mediterranean living makes the Danish Customer Agent For Booking.com position in Greece one of the most desirable career moves available for Danish speakers in Europe right now.

How to Apply

Are you a Danish-speaking professional ready to take your career to the next level within the global travel industry? Do not miss this exceptional opportunity to work with one of the world's most trusted travel platforms while enjoying the unparalleled lifestyle that Greece has to offer. Click Apply Now to submit your application and a member of the Mercier Consultancy Group recruitment team will be in touch with you promptly. We look forward to welcoming you on board and supporting every step of your journey — from your first interview to your first day on the job in Greece. Your next great adventure starts here.