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Skills: Order Entry, Scheduling, Billing, Customer Service, Clerical Skills
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Lake Barrington, Illinois, United States · On-site
Entry level
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The Admin Lead is responsible for scheduling customer inbound orders and providing administrative support to the Outbound Operations Department. Key duties include handling billing, training associates on inbound tasks, and maintaining customer communications.
Requirements
Candidates should have 3-4 years of clerical experience and basic knowledge of transportation or logistics. A high school diploma or GED is preferred, along with a typing speed of at least 40 wpm.
Full job description
Exciting NEW Pay Incentives at RJW!
Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details)
Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details)
Hiring Bonus - Up to $1000 (Refer to Policy for Rules and Details)
Step increase program- Pay will increase by $.50 after 90 days and again after 180 days (Material Handlers Only)
Certified/qualified Forklift/Walkie Rider/Cherry Picker drivers will receive an additional $0.50 p.hr
Certified/qualified Reach Truck drivers will receive an additional $1.00 p.hr
RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.
RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.
Empower Your Future with Our Employee Ownership Program
We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here’s what you can look forward to:
Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.
Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.
Benefits:
401(k) & 401(k) Matching
Medical/Dental/Vision Insurance
Employee Discount
Flexible Spending Account
Health Savings Account
Paid Time Off & Sick Days
Short & Long-Term Disability Insurance
Accidental & Critical Illness Insurance
1st and 2nd Shifts available 1st shifts begin at $22/hour and 2nd Shifts begin at $23/hr + $1 shift differential = $24/hr
Job Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.
Essential Duties and Responsibilities:
Enter customer orders and scan / index documents as required.
Schedule the delivery of customer loads.
Properly document orders in computer and update customer contact information.
Maintain communications with customers regarding changes delivery schedules and potential service failures.
Handle all billing for the Inbound Department
Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
Communicate customer problems, leads, and inquiries to the appropriate personnel.
Maintain confidentiality of company information.
Recommend improvements and implement approved improvements.
Update reports as required by operations manager and COO.
Assist local dispatcher in update of Tee Cards.
Other tasks as assigned by manager.
Additional Responsibilities:
Positive telephone personality.
Capable of being trained to be 'Phone Assertive'.
Exceptional customer service skills.
Organizational and scheduling skills.
Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.
Qualifications:
Basic office clerical skills.
Must be able to type at least 40 wpm.
3 -- 4 years of clerical experience.
Basic transportation / logistics experience.
Education and/or Experience Required:
High School Diploma or general education diploma (GED) is preferred.
Language Skills Sets:
Must be able to communicate, read, write, and speak English.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.
Computer Skills:
To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
Physical Demands:
Must be able to occasionally lift and/or move up to 25 pounds.
Must be able to activate phone systems utilizing keyboards and buttons.
Must be articulate and comfortable speaking in front of others.
Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
Frequently required to talk, hear, stand and walk.
Must be able to work in excess of continuous 8 hours when required.
Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
Must be able to speak and communicate clearly over telephones.
Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.
Work Environment:
While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.
Employer Rights:
This job description is intended to provide general information about the Administrative Clerk Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Administrative Clerk Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.
As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.
Employment-At-Will:
It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.
Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1981
Headquarters
Romeoville, IL
LinkedIn followers
13,622
RJW Logistics Group is a leading retail logistics and consolidation provider that out-performs the market by bringing your product to the retail shelf on-time, in-full, and at a lower overall cost. We serve over 100 national retailers, delivering our customers’ products 98%+ OTIF on average, and offering compliance solutions that ensure you don’t experience fines and fees. Our full suite of in-house customer solutions and proprietary technologies streamline the supply chain process and simplify your retail efforts, including value-added services, asset-based transportation and warehousing, 99%+ inventory accuracy, automated dispute resolution, online traceability, trade show services, and more.
Based on 2454 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 10,567 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Nevada System of Higher Education, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1723 of the 10567 open administrative positions offer remote or hybrid work (367 remote, 1356 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.