Perris, California, United States · On-site
Job Purpose: The Senior Account Manager will be a collaborator for all Account Managers. The Senior Account Manager will assist with customer service-related questions, problems, issue resolutions as well as serve as an …
Skills: Customer Service, Logistics Management, Account Management, Mentorship, De-escalation
Lockport, Illinois, United States · On-site
Shift: Sun–Wed, 4:00 p.m.–2:30 a.m. Tue–Fri, 4:00 p.m.–2:30 a.m. Job Purpose: The Inventory Control Lead is responsible for supervising and coordinating activities of workers concerned with inventorying materials, suppli…
Skills: Inventory Control, Warehouse Management, Forklift Operation, Cherry Picker Operation, WMS Software
Plainfield, Illinois, United States · On-site
Exciting NEW Pay Incentives at RJW! Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details) Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details) H…
Skills: Order Entry, Scheduling, Billing, Customer Service, Word Processing
Lemont, Illinois, United States · On-site
$90k–$110k/yr
Salary: $90,000 - $110,000 annually + MyShare Equity Program RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST. RJW is dedicated to hiring and developing talent who want to make an impa…
Skills: EDI Integration, Agile Methodology, Project Management, SQL, Requirements Gathering
Bolingbrook, Illinois, United States · On-site
$50/hr–$55/hr
Salary: $50-$55 per hour Key Highlights: Home site address: 21 Weber Rd. Romeoville, IL 60446 (W15). Candidate will be required to travel locally (as needed) to our RJW Illinois locations. Position is 1st Shift (flexible…
Skills: Mechanical Troubleshooting, Electrical Repair, Pneumatic Systems, Preventative Maintenance, Packaging Equipment Maintenance
Hazleton, Pennsylvania, United States · On-site
$20/hr–$23/hr
Title: Administrative Clerk Compensation: $20hr - $23hr Exciting NEW Pay Incentives at RJW! Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details) Referral Bonus - Up to $50…
Skills: Order Entry, Scheduling, Customer Service, Word Processing, Spreadsheets
Romeoville, Illinois, United States · On-site
Schedule/Shift: E Shift, Sunday - Wednesday 4pm - 2:30am Pay: $21/HR RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST. RJW is dedicated to hiring and developing talent who want to make…
Skills: Cycle Counting, Bin Location Audits, Inventory Reconciliation, Cherry Picker Operation, Sit-Down Forklift Operation
Joliet, Illinois, United States · On-site
Title: Inventory Control Clerk **Cherry Picker Experience Required** Shift Schedule: 1st; A Shift: Sunday - Wednesday, 5 am-3:30 pm (2 Openings, $21hr) B Shift: Wednesday - Saturday, 5am-3:30pm (1 Opening, $21hr) Pay: Ho…
Skills: Inventory Control, Cycle Counting, Cherry Picker Operation, Forklift Operation, WMS Software
Channahon, Illinois, United States · On-site
Job Purpose: To perform loading / unloading of RJW trucks and outside carriers. Ensure all shipments are properly stored in the warehouse. Pick orders from warehouse inventory as directed by customer. Essential Duties an…
Skills: Forklift Operation, Cherry Picker Operation, Stand-up Reach Forklift, Loading and Unloading, Order Picking
Joliet, Illinois, United States · On-site
SHIFT: Monday - Friday 7am - 330pm Job Purpose: The Quality Assurance Coordinator will assist with the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality…
Skills: Quality Assurance, GMP Compliance, Root Cause Analysis, Corrective Action, Internal Auditing
Mesquite, Texas, United States · On-site
$65k–$70k/yr
Salary: $65,000 - $70,000 annually + MyShare Equity Job Purpose: The Environmental, Health, and Safety (EHS) Supervisor assists with the management of our safety programs across a network of 13 warehouses in Illinois. Th…
Skills: OSHA Compliance, Risk Assessment, Worker's Compensation, Incident Investigation, Safety Auditing
Crest Hill, Illinois, United States · On-site
$60k–$65k/yr
Shift Schedule: 2nd Shift, Monday - Friday / 4:00 PM - 12:30 AM (Hours may vary based on business needs) Salary: $60-$65k annual salary Location: 950 W Renwick Rd, Romeoville, IL 60446 (W09) RJW Logistics Group is HIRING…
Skills: Warehouse Management, Co-pack Supervision, WMS Software, Microsoft Excel, Microsoft Word
Bolingbrook, Illinois, United States · On-site
1st Shift M-F 7am – 3:30pm Exciting NEW Pay Incentives at RJW! Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details) Referral Bonus - Up to $500 per referral (Refer to Poli…
Skills: Floor Cleaning, Sanitation, Waste Management, Chemical Handling, Window Cleaning
Perris, California, United States · On-site
Exciting NEW Pay Incentives at RJW! Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details) Referral Bonus - Up to $500 per referral (Refer to Policy for Rules and Details) H…
Skills: On-the-job Training, Forklift Operation, Safety Training, Warehouse Management, Instructional Techniques
Hazleton, Pennsylvania, United States · On-site
$22/hr–$24/hr
Job Title: Admin Clerk Lead Pay: $22-24/hr. Exciting NEW Pay Incentives at RJW! Attendance Incentive - Up to $2400 bonus for good attendance. (Refer to Policy for Rules and Details) Referral Bonus - Up to $500 per referr…
Skills: Order Entry, Scheduling, Billing, Customer Service, Document Indexing
Perris, California, United States · On-site
Job Purpose: To perform loading / unloading of RJW trucks and outside carriers. Ensure all shipments are properly stored in the warehouse. Pick orders from warehouse inventory as directed by customer. Essential Duties an…
Skills: Forklift Operation, Cherry Picker Operation, Stand-up Reach Forklift, Loading and Unloading, Order Picking
Perris, California, United States · On-site
Job Purpose: The objective of the General Labor position is to pick products using RF scanner. Essential Duties and Responsibilities: Assists Warehouse Manager to ensure efficient operation of the warehouse. Utilize RF S…
Skills: RF Scanner, Order Picking, Warehouse Operations, Loading and Unloading, Inventory Management
Perris, California, United States · On-site
Job Purpose: General upkeep of the office building. Making certain the building(s) is clean and in orderly condition. Perform heavy cleaning duties, such as cleaning floors, washing walls and glass, and removing rubbish.…
Skills: Floor Cleaning, Sanitation, Waste Management, Window Cleaning, Chemical Handling
Joliet, Illinois, United States · On-site
$22/hr–$26/hr
**EXPERIENCE with WALKIE RIDER AND/OR REACH TRUCK REQUIRED** Available Shifts & Schedules: 1st & 2nd Shift Pay: $22/HR - $26HR Exciting NEW Pay Incentives at RJW! Attendance Incentive - Up to $2400 bonus for good attenda…
Skills: Walkie Rider, Reach Truck, Forklift Operation, WMS, QMS
Lemont, Illinois, United States · On-site
Hours: 09:00 AM – 05:30 PM (8-hour shift) Pay: $22 K9P B Shift RJW Logistics Group is HIRING! OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST. RJW is dedicated to hiring and developing talent who want to make an im…
Skills: CCTV Monitoring, Access Control, Synapse Software, McLeod Software, Surveillance
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Account Manager provides mentorship and escalation support to Account Managers while ensuring high standards of customer service. They are responsible for managing high-level customer relationships, overseeing onboarding, and leading long-term customer service projects.
Candidates must have 1-2 years of customer service experience in logistics, transportation, or retail, and a bachelor's degree or equivalent experience. Proficiency in logistics software, business operating systems, and strong communication skills are required.
Job Purpose: The Senior Account Manager will be a collaborator for all Account Managers. The Senior Account Manager will assist with customer service-related questions, problems, issue resolutions as well as serve as an escalation point for the account managers if issues surpass their existing job knowledge. The Senior Account Manager will work directly with The Retail Customer Service Supervisor and Manager to ensure the highest standards of customer service. The position will report to the Retail Customer Service Manager and works closely with the Retail Customer Service Manager and Retail Customer Service Supervisor in developing, motivating, and training employees. The Senior Account Manager will also be responsible for working on long term customer service projects that require us to deviate from our process.
Essential Duties and Responsibilities:
Team
Services
Customer Success
Additional Responsibilities:
Qualifications:
Education and/or Experience Required:
Language Skills Sets:
Mathematical Skills:
Reasoning Ability:
Computer Skills:
Physical Demands:
Work Environment:
Employer Rights:
This job description is intended to provide general information about the Sr. Customer Account Manager position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Sr. Customer Account Manager, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.
As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.
Employment-At-Will:
It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.
Neither this Job Description nor any of its individual terms constitutes commitments between the Company and its associates as to the terms, conditions or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.
Leading Retail Logistics for the Middle Mile
RJW Logistics Group is a leading retail logistics and consolidation provider that out-performs the market by bringing your product to the retail shelf on-time, in-full, and at a lower overall cost. We serve over 100 national retailers, delivering our customers’ products 98%+ OTIF on average, and offering compliance solutions that ensure you don’t experience fines and fees. Our full suite of in-house customer solutions and proprietary technologies streamline the supply chain process and simplify your retail efforts, including value-added services, asset-based transportation and warehousing, 99%+ inventory accuracy, automated dispute resolution, online traceability, trade show services, and more.
Offices: Romeoville, IL 60446, US
Leading Retail Logistics for the Middle Mile
RJW Logistics Group is a leading retail logistics and consolidation provider that out-performs the market by bringing your product to the retail shelf on-time, in-full, and at a lower overall cost. We serve over 100 national retailers, delivering our customers’ products 98%+ OTIF on average, and offering compliance solutions that ensure you don’t experience fines and fees. Our full suite of in-house customer solutions and proprietary technologies streamline the supply chain process and simplify your retail efforts, including value-added services, asset-based transportation and warehousing, 99%+ inventory accuracy, automated dispute resolution, online traceability, trade show services, and more.
Offices: Romeoville, IL 60446, US
