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$17/hr–$19/hr
Other
Medical insurance, Prescription drug card, Accident and critical illness insurance, Dental insurance, Vision insurance, Paid vacation
Posted 12d ago
Apply by Jul 24
~40 hrs/week
Responsibilities
Act as the first point of contact for customers to obtain key information and schedule service calls. Responsibilities include data entry of customer details and promoting additional plumbing services and products.
Requirements
Candidates should have a strong customer service focus and the ability to work in a fast-paced environment. Proficiency in Microsoft Office and AS400 is preferred, and bilingual skills are considered a plus.
Full job description
Overview
Call Center Customer Service Representative, 2nd Shift
Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada.
If job security, top pay, excellent benefits, and career advancement representing a well-known national brand are what you're looking for, Roto-Rooter is the company for you. We take pride in being a great place to work and providing excellent pay with top benefits. The pay range for this position is $17.00-$19.00, depending on experience.
This position will require 3-4 weeks of training during the first shift before the schedule will be completely second shift scheduling.
Responsibilities
Hiring immediately for second shift, which may include Saturdays and Sundays. Bilingual skills preferred, but not required. This is a full-time customer service position at Roto-Rooter’s Chicago area Call Center. We are a 24-hour service provider, so our call center stays busy overnight.
Be the first point of contact with our customers.
Obtain key information from the customer while expressing empathy, a sense of urgency and confidence that they called the right company and we will solve their plumbing problems.
Data entry, including customer contact information and relevant details concerning their plumbing problems.
Schedule a service call based on customer’s availability and convenience.
Discuss additional services and products we have available that may be helpful.
Be a trusted informational resource for Roto-Rooter customers.
Requirements
Bilingual skills are a plus!
Strong customer service focus
AS400 knowledge is preferred
Prior call center experience is helpful
Able to work in a fast-paced environment
Excellent oral and written communication skills
A working knowledge of Microsoft Word and Excel programs
Self-starter who is organized and thorough with attention to detail
Benefits
At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
Roto-Rooter Plumbing & Water Cleanup. ♪ Call Roto-Rooter, that's the name, and away go troubles down the drain ♪
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1935
Headquarters
Cincinnati, Ohio
LinkedIn followers
20,329
The official LinkedIn page for Roto-Rooter Plumbing & Water Cleanup Service, North America's largest provider of plumbing repair and drain cleaning services. Roto-Rooter has 120 company-owned locations and more than 400 independent franchises in the U.S. and Canada. There are also international Roto-Rooter franchises in the Philippines, Indonesia, Singapore, and Malaysia.
Roto-Rooter Group is made up of Roto-Rooter Services Company, based in Cincinnati, which manages the company-owned plumbing service locations and Roto-Rooter Corporation, based in West Des Moines, Iowa, which oversees independent franchises and manufactures Roto-Rooter drain cleaning machines, drain cleaning cables, blades and other equipment.
Roto-Rooter can take care of any size residential or commercial plumbing problem from small faucet repairs to full sewer pipe replacement services and we clean up water damage caused by plumbing leaks, bad weather or any other cause of flooding.
Offices: 255 E 5th St, Cincinnati, Ohio 45202, US · 300 Ashworth Rd., West Des Moines, IA 50265, US
Plumbingsewer repairsewer cleaningresidential plumbingcommercial plumbinggreen plumbingsewer repair and replacementwater heater repair or replacementsump pump replacementfaucet repair and replacement
Based on 2397 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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