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Full-time
bachelor degree
Posted 5d ago
~40 hrs/week
Responsibilities
The Guest Relations Agent conducts pre-arrival calls to assist guests with arrangements, activities, and experiences. They also manage guest profiles, respond to service requests, and coordinate with various departments to resolve guest concerns.
Requirements
Candidates should have at least two years of experience in customer service and luxury hospitality. Proficiency in Microsoft Office and strong organizational skills are required, along with the ability to work flexible hours including weekends and holidays.
Full job description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
The Guest Relations Agent is responsible to conduct guest pre-arrival calls to assist with arrangements, activities and experiences.
ESSENTIAL FUNCTIONS
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.
Review, log, and maintain guest preferences, traces, and profiles.
Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.
Answer, record, and process guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.
QUALIFICATIONS
College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.
Minimum of two years’ experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The pay scale for Guest Relations Agent is $26.00.
The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Montage International, the ultra-luxury hospitality management company founded by Alan J. Fuerstman, features a distinctive collection of hospitality brands. Montage International encompasses the ultra-luxury brand Montage Hotels & Resorts, the new luxury hospitality brand Pendry Hotels & Resorts, Montage Residences, Pendry Residences, and the management of some of the country’s premiere golf courses and clubs. Founded in 2002, Montage Hotels & Resorts is an artistic collection of distinctive hotels, resorts, and residences. Pendry Hotels & Resorts, founded in 2014, is a collection of new luxury hotels for today’s cultured world travelers located in taste-making destinations. For more information, please visit www.montage.com and www.pendry.com.
Offices: 3 Ada Parkway, Suite #100, Irvine, CA 92618, US
How much do Administrative jobs in California pay?
Based on 5734 listings with disclosed salaries, most administrative jobs in California pay between $65k–$128k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in California right now?
There are currently 26,270 open administrative positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in California?
Companies currently hiring include Costco Wholesale, UCSF Department of Anesthesia and Perioperative Care, Adventist Health Sierra Vista, Keck Medicine of USC, Sutter Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in California?
Yes — 4028 of the 26270 open administrative positions offer remote or hybrid work (1105 remote, 2923 hybrid).
How do I apply for Administrative jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.