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$13/hr
Full-time
high school
Posted 5d ago
~40 hrs/week
Responsibilities
The Guest Service Representative provides attentive service to guests by managing reservations, registrations, and payments while maintaining a clean and organized store. They are also responsible for resolving guest concerns and communicating effectively with other departments to ensure smooth campground operations.
Requirements
Candidates must be able to speak English fluently and possess strong decision-making and conflict management skills. The role requires the ability to work nights, weekends, and holidays, as well as the physical capability to stand for long periods and lift up to 25 pounds.
Full job description
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.
At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
intentionally create a sense of community and belonging for our guests, employees and franchise partners
continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
sustain a culture that promotes diversity of thought and experiences
ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
drive change in our company and industry through action and implementation
Summary:
The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.
Essential Duties and Responsibilities:
Greet all guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Prepare reports as required, relating to shift checklist, and down-time reports.
Answer inquiries from guests regarding campground amenities and local attractions.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
Increase revenues through up-selling strategies and profitability of ancillary income.
Non-Essential Duties and Responsibilities:
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Required Education and Experience:
Hear and speak the English language fluently
Strong decision-making ability
Ability to communicate, ability to manage conflict
Working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment
Ability to maintain confidentiality
Able to work nights, weekends, and holidays
Preferred Education and Experience:
Physical Demands and Working Conditions:
Work is performed indoors and outdoors and may involve exposure to varying weather conditions
Office work requires the ability to operate standard office equipment, computer, copier, keyboard, etc.
Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance.
Ability to stand for long periods of time.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
Use of repetitive motion, standing, bending, sitting, lifting, and walking.
Noise levels may be moderate to loud.
May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
Use of personal protective equipment required where necessary.
Will experience occasional interruptions and shifting priorities.
Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.
KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:
Alabama
Idaho
North Dakota
Alaska
Louisiana
Rhode Island
Delaware
Mississippi
South Dakota
District of Columbia
Nebraska
Vermont
Hawaii
New Hampshire
West Virginia
Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
KOA Mission: Connecting people to the outdoors and each other.
Industry
Recreational Facilities
Company size
1,001-5,000 employees
Founded
1962
Headquarters
Billings, MT
LinkedIn followers
14,921
Kampgrounds of America Inc. (KOA) is the world’s largest family camping company, helping family and friends enjoy the great outdoors for 55 years. Founded in 1962, our franchising company has more than 500 campground locations across North America, and each year is nationally recognized for our work in public relations, marketing and franchise satisfaction.
From our humble beginnings on the banks of the Yellowstone River in Billings, Montana, KOA has become an iconic brand throughout the U.S. and Canada. Our “Yellow Sign” acts as a beacon of fun and relaxation for campers, and a badge of honor for our employees. We value hospitality, the great outdoors and the people and places that make our company great. Camping has come a along way since the early days of canvass tents and rustic roadside camps. The team at Kampgrounds of America prides itself on constant innovation - bringing new technologies, advanced guest service training and luxury accommodations to camping in order to dial up the outdoor experience for our guests.
Whether introducing Deluxe Cabins to building proprietary reservation technology, KOA is leading innovation in the outdoor hospitality industry. Our strategic thinking and business decisions are driven by data and research. Furthermore, we are committed to reducing our environmental footprint, promoting our Kamp Green program to help our franchisees keep the great outdoors great, for generations to come.
KOA offers employment opportunities in both our corporate operation - still headquartered in Blllings, Montana - and our various franchise locations. For more information on Kampgrounds of America Inc., in general, visit koa.com or our pressroom at koapressroom.com, follow us on Facebook at Facebook.com/koacampgrounds, visit our blog at blog.koa.com. For specific information on employment opportunities at a KOA campground, visit workatkoa.com.
Offices: PO Box 30558, Billings, MT 59101, US
KOA is the #1 brand in the campround industryVacation Rental
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