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Fresh Food Concepts, LLC
Expense & Card Reconciliation Specialist
Richardson, Texas, United States · On-site
Mid level
Description Job Overview The Expense & Card Reconciliation Specialist is responsible for the end-to-end administration of the company purchasing card (P.Card) and expense reimbursements programs. This role ensures timely…
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Skills: Attention To Detail, Client Communication, Organization, Time Management, Learning Agility
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$31k–$39k/yr
Full-time
bachelor degree, professional certificate
Posted 13h ago
Apply by Aug 26
~40 hrs/week
Remote in United States
Responsibilities
Handle incoming customer queries across multiple channels and resolve complaints while adhering to standard operating procedures. Coordinate with internal departments to resolve complex issues and identify opportunities for upselling or cross-selling.
Requirements
Requires a bachelor's degree in Business, Communication, IT, Marketing, or Hospitality. Candidates should possess upper-intermediate English proficiency and ideally hold certifications in Customer Experience (COPC) or Professional Customer Service.
Full job description
Associate - Customer Care - Voice
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Customer Interaction:
Handle incoming customer queries via phone, email, chat, or social media.
Provide accurate and timely information to customers regarding products, services, or policies.
Resolve customer complaints efficiently and escalate issues when necessary.
Process Adherence:
Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
Maintain documentation and update customer records accurately in the CRM or relevant databases.
Issue Resolution:
Analyze customer problems and provide appropriate solutions or alternatives.
Coordinate with other departments like technical support, billing, or logistics for issue resolution.
Quality Assurance:
Ensure high-quality customer interactions by adhering to quality standards.
Participate in training sessions and continuously improve knowledge of products and processes.
Data Management:
Accurately enter and maintain customer data.
Prepare reports on customer feedback, issues, and service efficiency.
Customer Retention:
Identify opportunities to upsell or cross-sell products or services.
Foster positive relationships with customers to enhance customer loyalty.
Feedback and Improvement:
Gather customer feedback and relay it to relevant teams for product or process improvement.
Suggest improvements in customer service processes based on customer interactions.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources
The approximate annual base compensation range for this position is:
31,200 to 39,000 USD
“Los Angeles California-based candidates are not eligible for this role”
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Related keywords
Customer CareVoice SupportCRMSOPCOPCFraud DetectionBanking Capital MarketsTechnical SupportCustomer ExperienceAI GigafactoryAgentic AIProcess IntelligenceOnline Transaction ProcessingSpeech AnalyticsCustomer RetentionB2 English
Genpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at www.genpact.com and on the following social handles:
X: https://twitter.com/genpact
Facebook: https://www.facebook.com/ProudToBeGenpact/
Instagram: https://www.instagram.com/genpact_global/
YouTube: https://www.youtube.com/@GenpactGlobal
** Beware of fake offers**
Genpact never requires applicants to pay to be part of our hiring process.
If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers
Offices: 1155, Avenue of the Americas, 4th Floor,, New York, NY 10036, US · 251 Avenida Lerdo Norte, Cd. Juarez, Chihuahua CP32000, MX · GE Building No. 5, Software Park Road, Dalian Software Park, Dalian, Liaoning 116023, CN · Genpact Towers, DLF-Phase 5, Sector 53, Gurgaon, Haryana 122002, IN · 99 Surya Park, Electronics City, Bangalore, KAR 560100, IN
How many Administrative jobs are open in Richardson, TX right now?
There are currently 196 open administrative positions in Richardson, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Richardson, TX?
Companies currently hiring include Celestica, Methodist Health System, Associa Community Management Corporation of New Jersey, RTX, Sonic Automotive, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Richardson, TX?
Yes — 28 of the 196 open administrative positions offer remote or hybrid work (12 remote, 16 hybrid).
How do I apply for Administrative jobs in Richardson, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.