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Full-time
high school, bachelor degree
Posted 45d ago
Apply by Jun 25
~40 hrs/week
Responsibilities
Coordinates the registration process for all Emergency Department patient encounters, including demographic collection and insurance verification. Manages patient flow, collects co-payments, and ensures compliance with EMTALA and facility guidelines.
Requirements
Requires a minimum of 6 months of customer-facing experience and basic computer skills. A high school diploma or GED is typically required, though a bachelor's degree in a related field is preferred.
Full job description
Overview
Patient Registration Specialist, Emergency Department
Full Time, 80 Hours Per Pay Period, Variable Shifts
Parkwest Overview:
Parkwest Medical Center, Covenant Health’s flagship facility in West Knoxville, combines world-class cardiac expertise with the warmth of home in serving a vibrant East Tennessee community. Since 1973, Parkwest has grown into the region’s largest hospital in the area, offering advanced services like an all-digital catheterization lab, comprehensive breast health, emergency, and critical care. It’s consistently ranked among Tennessee's top 10 hospitals by U.S. News & World Report and earns national recognition as a Top 100 Heart Hospital, as well as an “A” safety grade from Leapfrog. As part of Covenant Health, the region’s largest employer, Parkwest Medical Center, marries cutting-edge technology with compassionate, community-centered care, earning accolades for cardiology, stroke, surgical excellence, and patient safety.
To learn more about Parkwest Medical Center and our units, visit Covenant Health Parkwest Medical Center Opportunities.
Position Summary:
The Emergency Department Patient Registration Specialist coordinates the registration process for all patient encounters within the Emergency Department. Responsibilities include quick registration for patients, accurate financial and demographic collection, verification of insurance benefits, and data entry of the required financial information, insurance verification and payment collection. This area of registration is operational 24/7.
Responsibilities
Performs the Quick Registration process for Emergency Department encounters in a timely manner.
Coordinates front desk patient flow and notifies the triage/charge nurse of patient situations that require urgent clinical attention.
Accurately completes full registration gathering demographic and financial information for all patient encounters, following EMTALA guidelines.
Collects co-payments/deposits based on verification information obtained, generates receipts and delivers all cash transactions to the facility cashier for proper posting procedures.
Utilizes the electronic signature system to complete registration forms and explains a variety of necessary information to the patient/family member, such as: consent for treatment, advance directives, Medicare forms.
Understands and follows the facility de-escalation process when situations arise, contacting appropriate resources as necessary (i.e. Security, House Supervisor).
Utilizes bedside registration process efficiently and effectively.
Utilizes the Emergency Department Tracking board to monitor and update the registration status for each patient.
Issues Medicare notices timely to patients (Inpatient Rights/MOON) as appropriate, based on Patient Status Order and Insurance.
Demonstrates the ability to meet registration quality and MSP accuracy of 95% monthly/quarterly.
Works various daily reports for follow up on information unable to be obtained initially (i.e. PIN report, Failed Bill Report)
Demonstrates ability to keep up with regulatory and insurance requirements ensuring that changes are incorporated in daily job functions.
Activates manual systems for computer network downtime and notifies leadership of unscheduled downtime occurrences.
Adheres to established departmental policies and procedures, objectives, process improvement initiates, safety, environmental and infection control standards.
Attends monthly staff meetings and participates in discussions regarding work performance and departmental/hospital updates. Completes required education assignments annually.
Professionally interacts with patients, physicians, visitors, and other hospital staff members. Promotes good public relations for the department and the hospital.
Demonstrates ability to work efficiently in all areas of the Emergency Department (i.e. Front Desk, EMS registration, Discharge/Financial Counselor).
Completes insurance verification for all encounters admitted through the Emergency Department for the Advanced Care at Home program and Utilization Management.
Rotates on-call and holiday schedule to meet departmental demands in the 24/7 environment.
Assists acute nursing floors with a variety of tasks (i.e. assignment of beds, PIN corrections, printing of labels and canceling discharges).
Provides assistance to visitors presenting through the Emergency Room Entrance.
Performs registrations for various clinical sites/areas (i.e. Select Specialty, Encompass, Transitional Care Unit, Women’s Services, Lab, DOB Body Hold and Direct Admissions)
Handles the Legal Blood Alcohol/Toxicology registration for external Law Enforcement Agencies.
Provides demographic and billing information to Ambulance Services.
Updates the HRTS TN Gov system as requested for facility availability and status.
Efficiently demonstrates the ability to perform tasks within multiple computer/software applications (i.e. STAR, Cerner, TransUnion and various insurance websites).
Demonstrates the ability to multi-task by managing multiple patients’ registration information until each one is completed.
Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.
Minimum Experience:
Minimum 6 months customer-facing/customer service and basic computer skills required.
Our mission is to serve the community by improving the quality of life through better health.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1997
Headquarters
Knoxville, TN
LinkedIn followers
30,574
Covenant Health is a not-for-profit, locally owned integrated healthcare enterprise with a mission to improve the quality of life in our communities through better health. Covenant Health serves a 25-county region of Tennessee and has more than 2 million patient encounters annually. Our 11,000+ employees, physicians and volunteers serve patients at our acute-care and behavioral health hospitals, outpatient facilities, homecare services, and more than 80 affiliated medical practices. We are nationally recognized for our enduring legacy of excellence, and have received multiple designations as a "best employer" from Forbes, Becker's Healthcare and Newsweek.
The hospitals of Covenant Health:
• Claiborne Medical Center
• Cumberland Medical Center
• Fort Loudoun Medical Center
• Fort Sanders Regional Medical Center
• LeConte Medical Center
• Methodist Medical Center
• Morristown-Hamblen Healthcare System
• Parkwest Medical Center
• Peninsula Behavioral Health (a division of Parkwest)
• Roane Medical Center
If you are interested in working at Covenant Health:
• Physicians: www.CovenantNewMD.com
• All other clinical and non-clinical opportunities: www.CovenantCareers.com
Offices: 100 Fort Sanders West Blvd, Knoxville, TN 37922, US
hospital carecancerrehabilitationbehavioral healthwomen's servicescardiologybariatrics and metabolismBarrett's esophagus and digestive diseasemedical practicesneurology
Based on 480 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 6,136 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Erlanger, Vanderbilt University Medical Center, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 697 of the 6136 open administrative positions offer remote or hybrid work (305 remote, 392 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.