Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you. WORKING AT THE MLC The MLC is committe…
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Temporary Technical - Production Assistant/Product Delivery
Johnson City, Tennessee, United States · On-site
$15/hr–$17/hr
Entry level
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Contract, Full-time
Medical, Dental, 401K
Posted 46d ago
~40 hrs/week
Responsibilities
Serve as a primary point of contact for members to resolve account, registration, and royalty-related inquiries across phone, chat, and email. Act as a frontline ambassador to build trust and confidence in The MLC while meeting key performance metrics.
Requirements
Preferred one year of experience in customer service within a contact center, retail, or hospitality environment. Requires proficiency in data entry, handling confidential information, and strong interpersonal communication skills.
Full job description
Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you.
WORKING AT THE MLC
The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.
The MLC:
The Mechanical Licensing Collective (MLC) is a nonprofit organization created through the Music Modernization Act of 2018 and designated by the U.S. Copyright Office to administer blanket mechanical licenses for digital music services in the United States.
In simple terms, the MLC helps ensure songwriters, composers, publishers, and other music rights holders are paid accurately when their music is streamed or downloaded through services like Spotify, Apple Music, Amazon Music, YouTube Music, and others. To do this, we collect and process massive amounts of music usage data, match recordings to the correct musical works and rights holders, and distribute royalties to those who have earned them.
Importantly, registration with the MLC is completely free. Songwriters, composers, and self-administered publishers can create an account, register their works, and collect eligible mechanical royalties at no cost. Our mission is to make royalty collection more transparent, accessible, and efficient so that creators receive the money they have earned.
The Member Support Associate Position:
As a Member Support Associate, you serve as one of the primary points of contact for our members and users. In this role, you'll provide a best-in-class customer experience by anticipating the needs of songwriters, publishers, and rights holders, managing inquiries across multiple support channels, guiding users through MLC resources and processes, and helping resolve a wide variety of account, registration, and royalty-related questions. You'll also escalate issues through established workflows when necessary and serve as a frontline ambassador for The MLC, helping build trust and confidence in our organization with every interaction.
Type: Contract-to-hire, Hybrid
The Contract-to-hire position is full-time reporting to The MLC, with opportunities for conversion to Salary Non-Exempt at the approximate 6–8-month mark, the conversion would then include access to company benefits including but not limited to Medical, Dental, 401K, etc.
Our hours of operation for The MLC are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST with initial schedule being 8:30-4:30 CST.
QUALIFICATIONS
One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, preferred
Experience with handling confidential and proprietary information
Experience with data entry; with consistent accuracy and precision
Excellent interpersonal communication skills; especially with conflict resolution
Comfortable adapting to change, meeting evolving business needs, and using new technologies.
ESSENTIAL RESPONSIBILITIES
YOU WILL SUPPORT CRITICAL CUSTOMER SUPPORT WORK BY:
Building strong customer relationships by delivering service through various support channels that include phone, chat, and email
Promptly and professionally responding to all inbound customer inquiries
Achieving key performance goals (metrics) while never losing sight of providing a world-class experience to users and Members
Making quick decisions keeping customer satisfaction top-of-mind, while operating within the bounds of established policies and procedures
Communicating clear expectations around inquiry processing time standards, and resolving inquiries accurately and within those established time standards
Developing and continuously building overall knowledge to provide the highest level of customer support
Updating job knowledge by participating in required employee training and educational opportunities
Efficiently leveraging all available resources, both internal and external, to meet customers’ varied needs
Listening to customer feedback and advocating for customer-oriented solutions
Maximizing support platform technology to capture critical data and use for decisions
Actively contributing to a culture of continuous improvement by identifying gaps and suggesting solutions
Collaborating with others in a team-based environment to accomplish organizational goals and resolve issues
Working in a way that aligns with the core values of The MLC; with transparency, a service orientation, respect for diversity and a commitment to excellence
YOU WILL CHAMPION THE MLC’S CULTURE BY:
Embracing The MLC’s leadership values and applying The MLC’s Guiding Principles to your team’s work
Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas
Building a dynamic team; mentoring team members; developing future leaders
Inspiring others with your enthusiasm and humility
THE MLC IS AN EQUAL OPPORTUNITY EMPLOYER THE MLC DOES NOT MAKE EMPLOYMENT DECISIONS BASED ON RACE, COLOR, RELIGION OR RELIGIOUS BELIEF, ETHNIC OR NATIONAL ORIGIN, SEX, GENDER, GENDER-IDENTITY, SEXUAL ORIENTATION, MARITAL STATUS, CITIZENSHIP STATUS, DISABILITY, AGE, MILITARY OR VETERAN STATUS, OR ANY OTHER CATEGORY PROTECTED BY LOCAL, STATE, OR FEDERAL LAW. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, TRANSFER, LEAVES OF ABSENCE, AND COMPENSATION.
Related keywords
Music IndustryMechanical LicensingRoyaltiesCustomer ExperienceContact CenterMusic Modernization ActData EntryConflict ResolutionMember SupportDigital Music ServicesCopyright Office
The Mechanical Licensing Collective is helping songwriters #ConnecttoCollect
The MLC Community Guidelines
The MLC’s social media platforms were created to be constructive and respectful places where our Members can seek and share information about mechanical royalties. Our Community Guidelines, outlined below, shape how we moderate content and comments on our pages to provide a positive experience for our members. Your use of our social media channels is subject to these guidelines and the social media platform’s terms and conditions.
Be respectful. We welcome your thoughts and comments, as long as they are appropriate and on topic. We will not tolerate spam, harassment, bullying or profane language.
Please abide by LinkedIn’s Community Standards, which can be found at https://www.linkedin.com
We cannot guarantee the accuracy of information that is not posted by The MLC, and content posted by others does not necessarily represent the views of The MLC.
If comments do not abide by these guidelines, we may delete them and/or block repeat offenders.
Thank you for creating a positive environment for our members!
Based on 480 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 6,136 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Erlanger, Vanderbilt University Medical Center, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 697 of the 6136 open administrative positions offer remote or hybrid work (305 remote, 392 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.