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Other
high school, associate degree
Posted 45d ago
~40 hrs/week
Responsibilities
Responsible for processing inbound referrals from external providers and coordinating the scheduling of new patient appointments. This includes verifying insurance, obtaining medical records, and communicating pre-visit instructions to patients.
Requirements
Requires a high school diploma and 1-2 years of experience in healthcare referral or front office coordination. Proficiency with electronic medical records and knowledge of insurance protocols are essential.
Full job description
Job DetailsJob Location: MS Jackson Clinic - Jackson, TN 38305Education Level: NoneTravel Percentage: NoneSUMMARY:
The Referral Coordinator – Inbound is responsible for reviewing and processing incoming referrals from external providers to ensure timely access to care, primarily for new patients as well as occasionally for existing patients. This role is critical in initiating the patient care journey, working closely with referring offices, clinical teams, and patients to verify information, obtain past medical records and imaging, and schedule new patient appointments.
KEY RESPONSIBILITIES:
REFERRAL INTAKE & DOCUMENTATION
Receive and process inbound referrals from external providers via eFax, EMR, phone, email, or third-party platforms. Review referral documents for completeness and accuracy, including diagnosis, insurance, and provider information. Input referral data into the EMR (e.g., eClinicalWorks), create patient’s chart, and promptly reach out to schedule. Monitor open referrals, making repeated contact attempts to patient over several days via call and text until scheduled. Track reasons referrals are not scheduled within the EMR and provide updates back to referring provider partners. Field incoming calls from referral sources, referred new patients, and self-referrals to coordinate scheduling process. Screen self-referrals (patients who found us online or through word-of-mouth) to understand their condition and past treatment history based on our patient criteria and defined screening scripts prior to scheduling.
PATIENT SUPPORT
Contact patients to inform them of appointment details, pre-visit instructions, and next steps. Provide guidance on navigating referred services (e.g., imaging centers, specialists). Address patient questions and coordinate logistics to minimize delays.
COMMUNICATION & COLLABORATION
Liaise with external offices and provider groups to ensure seamless referral handoffs. Partner with clinical teams to confirm the accuracy of referral orders and urgency. Escalate any issues or delays to appropriate clinical or administrative staff.
QualificationsPROFESSIONAL QUALIFICATIONS
High school diploma or equivalent required; associate degree or healthcare training a plus. 1–2 years of experience in a healthcare referral, scheduling, or front office coordination role. Working knowledge of insurance requirements and prior authorization protocols. Strong communication, customer service, and organizational skills. Experience with electronic medical records (eCW preferred). Ability to multitask while maintaining accuracy and attention to detail.
We partner with physicians to help patients live their best lives possible.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2020
Headquarters
Tampa, FL
LinkedIn followers
1,915
PartnerCare is a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. PartnerCare blends rehabilitation medicine, orthopedics, pain specialists, and therapeutic services all under one roof to provide a fulsome suite of services to each patient.
Based on 480 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Tennessee right now?
There are currently 6,136 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tennessee?
Companies currently hiring include Covenant Health, Erlanger, Vanderbilt University Medical Center, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tennessee?
Yes — 697 of the 6136 open administrative positions offer remote or hybrid work (305 remote, 392 hybrid).
How do I apply for Administrative jobs in Tennessee?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.