Johnson Automotive - Full-Time Service BDC Representative
Raleigh, North Carolina, United States · On-site
Entry level
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$41k–$51k/yr
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Full-time
Medical Coverage, Dental Coverage, Vision Coverage, Paid Vacation, Life Insurance, Disability Insurance
Posted 31d ago
~40 hrs/week
Responsibilities
Manage inbound service calls and internet leads to schedule appointments and maintain customer database notes. Liaise with Service Advisors and provide guests with product information to ensure high customer satisfaction.
Requirements
Requires a minimum of one year of Automotive Service BDC experience and proficiency in Microsoft Office. Candidates must possess strong communication skills and pass background, drug, and motor vehicle report screenings.
Full job description
Johnson Automotive is now accepting applications for Full-Time Service BDC Representatives. To help keep up with the increasing consumer demands in a fast-paced environment, we are seeking friendly individuals with a strong desire to provide outstanding customer service to our guests! The Service BDC is housed within the corporate offices at Johnson Lexus of Raleigh, on Capital Blvd.
Johnson Automotive, which is one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operations by hiring top performers who are eager to elevate our guests' experiences.
Essential Responsibilities:
Answer inbound service calls and email leads;
Responsible for tracking, responding to, and managing Internet service leads;
Schedules service appointments and liaise with Service Advisors as needed;
Maintain and update notes and information in the customer database;
Keep abreast of new features and available accessories, communicating their benefits to guests;
Direct guests to product information resources;
Maintain high customer satisfaction scores;
Develop career skills through regular training and instruction;
Learn, understand and abide by Federal, State and Local laws;
Some light clerical/scanning work;
Other duties as assigned by management. .
Job Requirements:
Minimum of 1 year of Automotive Service BDC experience required;
Proficient with Microsoft Office, and Xtime, a plus!;
CDK experience (Required)
Professional appearance and strong written and verbal communication skills;
Have the ability to work both independently and as part of a team;
Must be able to multi-task;
All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports.
Benefits:
Medical, dental and vision coverage available after 60 days;
Paid vacation after six months of full-time service;
Life insurance, disability insurances, and ancillary polices available;
401(k) with company match;
Employee discounts on vehicles purchases, parts and service;
Advancement opportunities;
Competitive Pay.
Johnson Automotive is an Equal Opportunity Employer.
TAG2=SERVICE
Related keywords
Automotive ServiceBDCXtimeCDKCustomer SatisfactionLead TrackingService AppointmentsAutomotive IndustryCustomer DatabaseClerical Work
We aim to stand among the best corporations in the world in service and value. Since 1991.
Industry
Retail Motor Vehicles
Company size
501-1,000 employees
Founded
1990
Headquarters
Raleigh, NC
LinkedIn followers
2,220
Headquartered in Raleigh, NC, Johnson Automotive promises Great Deals, Great Service, and No Badgers in each of our dealerships from southern Florida to Maryland. We offer a wide range of new, manufacturer-certified-preowned, and quality preowned vehicles for every lifestyle. Representing Lexus since 1991 from our dealership on Capital Boulevard in northern Raleigh, Johnson Automotive has earned a reputation for unparalleled customer support and first class operation. The same customer-first attitude that has won accolades in our Lexus dealerships is equally obvious to guests in our Hyundai, Genesis, Maserati, Alfa Romeo, Subaru, Porsche, Volvo, Kia and Honda dealerships.
We share the thrill our customers receive from owning and driving a fine automobile. Whether you come in for a new or pre-owned auto, to arrange financing, or to have your vehicle serviced, the entire staff of Johnson Automotive is committed to providing an excellent experience that keeps you wanting to return. Our customers regularly enjoy a level of value and convenience that meet and exceed their expectations. Everyone at Johnson Automotive continues to pledge 'Great Deals, Great Service, No Badgers!'.
Offices: 5839 Capital Blvd., Raleigh, NC 27616, US · 1013 Southpoint Auto Park Blvd, Durham, North Carolina 27713, US · 1405 Vision Dr, Apex, North Carolina 27523, US · 20 Hudson St, Annapolis, Maryland 21401, US · 4200 SE Federal Hwy, Stuart, Florida 34997, US
LexusHondaSubaruHyundaiPorscheMaseratiGenesisAlfa RomeoVolvoand Kia
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