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$64k–$73k/yr
Full-time
high school, associate degree, bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, 401(k) With Employer Match, Paid Time Off
Posted 23d ago
~40 hrs/week
Responsibilities
Oversee the daily operations of the Resupply Department and supervise a team of representatives in a high-volume call center. Ensure timely and accurate patient supply fulfillment while driving productivity, quality, and revenue capture.
Requirements
Requires a high school diploma and at least 3 years of supervisory experience in a high-volume call center. Must have 3 years of experience in healthcare operations, specifically within DME, HME, or respiratory services.
Full job description
ABOUT RESPIRE
Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.
We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.
Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.
ABOUT THE ROLE
The Resupply Supervisor is responsible for the daily oversight and management of the Resupply Department, ensuring patients receive timely and accurate supplies while maintaining exceptional customer service and operational efficiency. This role supervises a team of resupply representatives in a high-volume call center environment and is responsible for driving productivity, quality, patient satisfaction, and revenue capture.
The Resupply Supervisor serves as a key liaison between internal departments and external vendor partners to ensure seamless order processing and fulfillment. The ideal candidate will possess strong leadership skills, extensive call center management experience, and a proven ability to coach and develop high-performing teams.
WHAT YOU’LL DO
Team Leadership & Performance Management
Supervise the day-to-day activities of the Resupply team.
Monitor employee productivity, call quality, attendance, and performance metrics.
Provide ongoing coaching, mentoring, and development to team members.
Conduct regular one-on-one meetings, performance evaluations, and corrective action discussions as needed.
Foster a culture of accountability, teamwork, and exceptional patient service.
Assist with recruiting, interviewing, onboarding, and training new team members.
Make recommendations regarding hiring, promotions, disciplinary actions, performance improvement plans, and terminations.
Call Center Operations
Manage a high-volume inbound and outbound call center focused on patient resupply services.
Monitor call queues and staffing levels to ensure service level expectations are met.
Manage employee schedules, PTO requests, staffing coverage, and workforce planning activities to maintain appropriate service levels and operational efficiency.
Track and report key performance indicators including:
Calls handled
Conversion rates
Revenue capture rates
Productivity metrics
Quality scores
Patient satisfaction scores
Identify workflow bottlenecks and implement process improvements to increase efficiency and effectiveness.
Ensure all patient interactions meet company quality and service standards.
Resupply Operations
Oversee the processing and fulfillment of resupply orders.
Ensure orders are accurate, compliant, and processed within established turnaround times.
Monitor patient outreach efforts to maximize resupply capture rates and retention.
Work closely with Intake, Documentation, Billing, Clinical, Customer Service, and Warehouse teams to resolve issues impacting patient care and order fulfillment.
Assist in developing and implementing departmental policies, procedures, and best practices.
Vendor & Internal Relationship Management
Serve as the primary operational contact for vendors supporting resupply activities.
Monitor vendor performance and escalate concerns when service expectations are not met.
Maintain strong working relationships with internal departments to ensure operational alignment and issue resolution.
Participate in cross-functional meetings and projects to improve patient experience and operational performance.
Compliance & Quality Assurance
Ensure compliance with Medicare, Medicaid, commercial insurance, and company requirements.
Maintain adherence to documentation standards and internal policies.
Perform routine audits of team performance and order accuracy.
Support quality assurance initiatives and corrective action plans.
Reporting & Analytics
Prepare and review daily, weekly, and monthly operational reports.
Analyze departmental performance trends and recommend improvement strategies.
Assist leadership with forecasting staffing needs and operational planning.
Utilize reporting tools to monitor productivity, revenue capture, and service levels.
WHAT YOU’LL BRING
High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
Minimum of 3 years of supervisory or leadership experience in a high-volume call center environment.
Minimum of 3 years of healthcare, DME, HME, respiratory, or related healthcare operations experience.
Proven ability to manage employee performance and achieve operational goals.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite, including Excel.
Experience with Brightree preferred.
WHY YOU’LL LOVE WORKING HERE
Mission-driven culture focused on whole-person wellness and dignity
Opportunities for career growth within the company
Competitive pay and comprehensive benefits package:
$64,000-$73,000 salary annual
Health, dental, and vision insurance
401(k) with employer match
Paid time off
Take the leap and bring your expertise where it’s truly needed; apply today and help us create healthier tomorrows, one home at a time.
To provide compassionate, and personalized home care services for patients and families with complex respiratory needs.
Industry
Medical Practices
Company size
201-500 employees
Founded
2004
Headquarters
Elmhurst, Illinois
LinkedIn followers
2,363
Respire Home Care is a newly named brand in the respiratory care space that is comprised of several trusted respiratory care based businesses. Prior to combining under the Respire Home Care brand, we operated as four business units:
- LifeTech Care
- Advent Home Medical
- Aeratech Medical
- Med Emporium
Respire Homecare Services is a leading provider of high-acuity home respiratory and durable medical equipment (DME) services, specializing in the care of medically complex pediatric and adult patients.
We deliver comprehensive respiratory solutions—including home mechanical ventilation, non-invasive ventilation, oxygen therapy, airway clearance, and ongoing clinical monitoring—designed to support patients safely and effectively in the home setting. Our model combines advanced technology, experienced respiratory clinicians, and responsive service to ensure continuity of care across hospital discharge, home, and long-term management.
Respire partners closely with hospitals, physicians, care managers, and payors to reduce readmissions, improve outcomes, and create a seamless transition to home. With a strong focus on compliance, clinical excellence, and operational efficiency, we are built to serve complex populations across Medicare, Medicaid, and commercial insurance programs.
Our mission is simple: deliver high-quality, patient-centered respiratory care that allows individuals to live healthier, more independent lives at home—without compromise.
Offices: 655 W Grand Ave, Suite 100, Elmhurst, Illinois 60126, US · 1535 Highwood E, Pontiac, Michigan 48340, US · 3890 Charlevoix Rd, Peto, Suite 160, Petoskey, Michigan 49720, US · 4039 40th St SE, Suite 3, Kentwood, Michigan 49512, US · 4103 Grand Oak Dr, Suite B111, Lansing, Michigan 48911, US
How much do Administrative jobs in North Carolina pay?
Based on 876 listings with disclosed salaries, most administrative jobs in North Carolina pay between $43k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in North Carolina right now?
There are currently 7,638 open administrative positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in North Carolina?
Companies currently hiring include American Addiction Centers, Duke Health Technology Solutions, Duke University Hospital, North Carolina Department of Environmental Quality, WCPSS Lifelong Learning with Community Schools, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in North Carolina?
Yes — 936 of the 7638 open administrative positions offer remote or hybrid work (309 remote, 627 hybrid).
How do I apply for Administrative jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.