As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
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RDO Equipment Co.
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$18/hr–$24/hr
Entry level
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$19/hr–$25/hr
Full-time
associate degree
Posted 31d ago
~40 hrs/week
Responsibilities
The representative handles customer inquiries via phone, email, and chat to resolve patient billing issues and troubleshoot complaints. Key duties include initiating insurance billing, verifying government coverage, and creating budget installment payment plans.
Requirements
An Associate's degree and 2 years of relevant experience are required, or an equivalent combination of education and experience. Candidates must be able to adhere to performance metrics and corporate privacy policies.
Full job description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
905 Elmgrove Rd, Rochester, New York, United States of America, 14624
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
910401 Patient Self-Pay Services
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center, consistent with service and quality standards. Troubleshoots and resolves customer complaints.
ESSENTIAL FUNCTIONS
Initiates insurance billing, either electronically or via the use of the Electronic Work file transfer process within the billing systems, for accounts classified as Self-Pay in error. Identifies and verifies coverage under the government health insurance programs. Secures revenue for University and affiliates by advising customers about insurance and payment options.
Researches, interprets and responds to inquiries from internal and external customers concerning unresolved patient billing issues. Resolves customer inquiries in an accurate, organized, efficient, timely, and expert manner, resulting in acceptable accuracy, production levels, and retention of patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment payment plans for those customers in need.
Consistently adheres to all Patient Services policies, procedures, and performance measures, including inquiry documentation procedures. Uses best judgment under set procedures and alerts management regarding issues not completed within specified timeframes. Identifies patterns generated by external and internal activity impacting customer satisfaction. Safeguards member privacy in accordance with the corporate privacy policies and procedures.
Participates in training learn regulations, systems, procedures, develops skills and initiates actions to accurately fulfill all requirements of the job.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
Associate's degree and 2 years of relevant experience required
Or equivalent combination of education and experience
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Related keywords
Self-Pay ServicesInsurance BillingPatient ServicesCall Center MetricsElectronic Work File TransferGovernment Health InsuranceRevenue CycleHIPAAPatient PrivacyBilling Systems
Learn, Discover, Heal, Create. And Make the World Ever Better. #Meliora
Higher Education Rochester, ny 109,899 followers
Industry
Higher Education
Company size
1,001-5,000 employees
Founded
1850
LinkedIn followers
22
The University of Rochester (UR) is a private, nonsectarian, research-intensive university located in Rochester, New York. The University grants bachelor's, masters, and doctoral degrees through seven schools and various interdisciplinary programs.The University enrolls over 6,000 undergraduates and nearly 5,000 graduate students, and competes in the NCAA's Division III for athletics. The University with its affiliated UR Medicine health system is the largest employer in the Greater Rochester area.
EducationArts and sciencesEngineeringMusicMedicineNursingand Business
Based on 1196 listings with disclosed salaries, most administrative jobs in Minnesota pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Minnesota right now?
There are currently 5,454 open administrative positions in Minnesota listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Minnesota?
Companies currently hiring include Mayo Clinic, Fairview Health Services, Children's Minnesota, Hennepin Healthcare, Baseline Fitness, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Minnesota?
Yes — 980 of the 5454 open administrative positions offer remote or hybrid work (227 remote, 753 hybrid).
How do I apply for Administrative jobs in Minnesota?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.